Monument Chevrolet

Beware if purchasing a pre-owned vehicle from here. Bought a gently used Jeep Gladiator that had a few aftermarket parts and suspension where I was told it went through a thorough inspection. Of course Bought a gently used Jeep Gladiator that had a few aftermarket parts and suspension where I was told it went through a thorough inspection. Of course the test drive was fine. However, I am no expert on Jeeps and when I got home and went up the small bump to get in my driveway, the suspension made a terrible noise. Called monument immediately and asked if they would take a look at it. My salesperson Hana said take it to Jeep and they could not do anything. I finally talked them into at least looking at it since I just bought it. I drove an hour to get back to them and they took a quick look and said all is good and they could not find anything. So, I took it to a local place near me and right away they told me many things about the suspension and how it was done poorly among other things. They showed me the makeshift spacers utilized and how this was causing the whole front end suspension to be off and causing the rubbing/hitting noise. They also showed me where there was a rats nest plugged into the OBD and the OBD was not even mounted where it was supposed to be. I know the power steps plug in here but there is another plug which may be the auto start/stop as the Jeep never auto stops when at a complete stop. I decided to go ahead and have the suspension redone with the correct parts for about $850 which fixed the rubbing/banging issue. So, I called Monument back and spoke to Aaron one of the sales managers and asked if this vehicle was really checked before being put for sale as I am about 99% it wasn’t. He continues to tell me that it was and then says I need to talk to service and transfers me over. I speak with a woman and tell her everything. She says she will get with the service manager and see what they can do to make it right. She calls me back and says Monument will do nothing about it and I bought it as is. I understand it was a pre-owned vehicle but it is a 2023 with 5500 miles on it. Monument will not stand behind what they sell even only having the vehicle one day. I would suggest going somewhere else if you are looking for pre-owned as Monument clearly does not do a rigorous inspection as they told me they did. More

I was in a real bind and needed cash so shopped around to sell my new Jaguar XE. Everybody (auto dealers ) tried to lowball the value. They all offered on price then dropped the offer by thousands. Mr. B to sell my new Jaguar XE. Everybody (auto dealers ) tried to lowball the value. They all offered on price then dropped the offer by thousands. Mr. Boscoe Deas treated me with the utmost respect. The offer i got was only lower by $300. Fabulous people and company. More

Best commercial auto buying experience ever Flawless. Best experience in the 35+ years of buying vehicles. If in need of any commercial vehicle, go see Blake Murray. He and his manager are can d Flawless. Best experience in the 35+ years of buying vehicles. If in need of any commercial vehicle, go see Blake Murray. He and his manager are can do. Was in and out in less than 20 minutes; not one complaint More

solid dealership with skilled finace I purchased 6 vehicles over many years from this dealership. I don't understand how anyone could write a bad report about their sales, customer servic I purchased 6 vehicles over many years from this dealership. I don't understand how anyone could write a bad report about their sales, customer service, body shop, finance department or anything else dealing with Monument Chevrolet. From when I had to have a small budget to the more expensive rides they have always managed to get me in a dependable vehicle and helped me maintain it till it was time to trade it in for an upgrade. I ask anyone who wants a great car at a great price to give them a chance. Now, In regards to the service department, Bill and Keith are second to none in the way they take care of you and treat you. Monument's service techs are top notch!!! They wont over charge you by getting you to pay for things that don't need fixed. Also, always get the job done fast and right. More

Customer Satisfaction after sale seems not to matter Just purchased a vehicle this Saturday - Jan 14 - 2017. Flew in from Amarillo and did a basic test drive. All checked out well. On the way back hom Just purchased a vehicle this Saturday - Jan 14 - 2017. Flew in from Amarillo and did a basic test drive. All checked out well. On the way back home I found two issues with the car - busted back speakers and the heater did not work. I informed the dealership and they said "bought as is". The issued was found about 4 hours after I purchased the vehicle and they cannot help? Will try to speak with the manager today (Joe Jensen). I texted the salesperson (who by the way was awesome) and he has informed the manger but the manager stated to him "Bought as is". WOW - what a disappointment! It's funny on how many times we communicated (also instantly) before the purchase, and now that I call, I can't get Mr. Jensen to return or answer my calls. If we cannot resolve, will probably go to the better business bureau and file a complaint. More

Body Shop I had the privilege of getting my chevy truck repaired and fix by their body shop. I believe the guy who helped me was Dustin Cole. He had unbelievabl I had the privilege of getting my chevy truck repaired and fix by their body shop. I believe the guy who helped me was Dustin Cole. He had unbelievable customer service and insured me that he will get my truck back to me in a timely manner. To my surprised he kept his word and exceeded my expectations. Thank you all for a great experience and great customer service. More

Best Experience Like Monument Chevrolet and Mr. John Girgis they make it simple and easy for me to buy a vehicle i love , thank you Monument and thank you John Girgis Like Monument Chevrolet and Mr. John Girgis they make it simple and easy for me to buy a vehicle i love , thank you Monument and thank you John Girgis . More

Not Full Disclosure on Used Vehicles Negotiated a price online, found problems not disclosed after I drove 70 miles to test drive. They agreed but wouldn't come down on price. Negotiated a price online, found problems not disclosed after I drove 70 miles to test drive. They agreed but wouldn't come down on price. More

Bait and switch I used internet to get information about a Silverado LTZ 4x4 truck. I confirmed that I was on the way to the dealership to see the truck and arrived I used internet to get information about a Silverado LTZ 4x4 truck. I confirmed that I was on the way to the dealership to see the truck and arrived 30 min after my confirming phone call. When I got there, no such truck was available and the Internet sales rep was no where to be found. I wasted 2 hours driving to and from this dealership. The sales person that did talk to me was not helpful at all and could not show me anything else with similar features. I suspect that she did not think I could afford such a truck. Funny, because I could pay cash for anything on the lot. More

I was ripped off by their service center My check engine lite came on in my 2012 impala, a computer check revealed the catalytic converter was bad, the technician said it should have a 100.0 My check engine lite came on in my 2012 impala, a computer check revealed the catalytic converter was bad, the technician said it should have a 100.000 warranty on it. I( took it to monument chevrolet and relayed the message to the service writer he asked how many miles was on it I told him about 80.000 he got in and checked and said it was 81885 he said he would haft to keep it overnight to be sure it was bad I said ok. The next morning he called and said the converter was bad but it was out of warranty I said do not fix it would pick it up. When i went to pick the car up there was a 109.00 dollar charge on it.I was enraged, he new It was out of warrenty when he looked at the odometer yet he let me believe it was in warranty so he could cheat me out 109.00 dollars.The service manager came out and said if i would leave it overnight he would call GM and see if the would warrant it. The next morning he called and said GM would pay 1/2 if i would pay the other 1/2 I asked what my part would be he said 350.00.a replaid do not fix. i paid the 109.00 picked my car up what a trash can monument chevrolet turned out to be. BEN BOIKE . More