Moore Buick GMC

Takes too long I made an appointment for right after lunch and was told at that time that it would take 90 minutes. The Sunnyvale dealership tried to get it done in I made an appointment for right after lunch and was told at that time that it would take 90 minutes. The Sunnyvale dealership tried to get it done in an hour. The service guy told me it could take two hours and it did! When I make an appointment, I should not have to wait two hours for an oil change More

Flat tire and chipped wheel. The new tire needed to be had to be ordered from Sacramento it took 3 business days to be completed. When I picked up my car the wheel was dirty as we The new tire needed to be had to be ordered from Sacramento it took 3 business days to be completed. When I picked up my car the wheel was dirty as well as the new tire a little Windex & some tire dressing wouldgone along way Regards, More

Owner Great service very friendly and helpful they fallow great price good communication with the coustumer I will recommend to my family and friends will Great service very friendly and helpful they fallow great price good communication with the coustumer I will recommend to my family and friends will purchase my new car More

Easy Purchase of used truck to tow my boat Had a pleasant experience in finding and buying the right vehicle to replace my old tow vehicle. The selection of used vehicles included an older mod Had a pleasant experience in finding and buying the right vehicle to replace my old tow vehicle. The selection of used vehicles included an older model that was in the price range I was looking for. Great service at the time of delivery to make sure all the details of the vehicle were as expected. More

Great experience all the way around! My experience began with my vehicle in the onsite body shop at Moore, after an accident I was in. I saw another truck on the lot and asked about a tra My experience began with my vehicle in the onsite body shop at Moore, after an accident I was in. I saw another truck on the lot and asked about a trade in opportunity. Michael was my salesman and he looked into it. Michael continued to walk me through the process and made the whole trade purchase and enjoyable one. Michaels calm, trustworthy nature was one of the things that made me feel even more comfortable with him. And the great reputation of Moore made the whole process easy! More

Service for 2017 GMC Acadia I was able to make a timely appointment for regular oil change, lubrication and tire rotation. Work was completed while I waited at a price comparabl I was able to make a timely appointment for regular oil change, lubrication and tire rotation. Work was completed while I waited at a price comparable to just an oil change at oil change vendors. Staff is competent, efficient and friendly. Will definitely return for future service needs. More

Each time had an issue! Thought this was going to be the first time without an issue. The attendant took me in quickly and professionally. Great start, then a wait of two hou Thought this was going to be the first time without an issue. The attendant took me in quickly and professionally. Great start, then a wait of two hours for a service (lube, oil, filter, 27 point inspection). If I’d walked in and had them make an opening for me I’d been satisfied. This was not the issue. I’d made an appointment a week in advance (after several reminders, emails and texts, daily) in which I was reminded so many times I thought they’d be aware that I was coming and I’d be waiting for my vehicle. After the two hour wait I was told that my vehicle was ready and I could pay. I paid and went to walk out to my vehicle and it wasn’t there. I stood for a few moments and another attendant said they’ll be with me shortly. This is when the first attendant sent for someone to get my vehicle from the back lot. Was my vehicle back there the whole time? Did they work on my vehicle? Why was it back there if they knew I was in the office? After standing in the pick up area, the attendant brought my vehicle up in an outer area in the rain. Got in my vehicle and left. Once home I looked over my paperwork, and found that the information on my vehicle report paperwork was not filled out for the 27 point inspection. Was it done?, were my tires rotated (bag of wheel locks placed in same area I left them)? Did they top off my fluids? This is the dealer I made my purchase from. You’d think they’d make a little effort for the patronage that puts money in they’re pockets. Three strikes, Moore GMC, your out! More

Great experience The service advisor Rosie took great care of my GMC and I am very happy with the service department. Thanks! I will be back again and would refer peo The service advisor Rosie took great care of my GMC and I am very happy with the service department. Thanks! I will be back again and would refer people to Moore. More

Oil & rotation I had very good customer service. The car was ready when it was promised. Sandy explained the work clearly and was very polite throughout the process. I had very good customer service. The car was ready when it was promised. Sandy explained the work clearly and was very polite throughout the process. Used shuttle as well. Very good. More

Great Experience at Moore GMC Outstanding personal service - answered every question to my satisfaction. They certainly go above and beyond the normal standards of service you see Outstanding personal service - answered every question to my satisfaction. They certainly go above and beyond the normal standards of service you see at a car dealership! More