Moore Cadillac

New Car Buyer's BeWare!!! New Car Buyers...Beware...Read This!!! Note: I'm a repeat customer. I traded in my 2012 SRX that I purchased from Moore Cadillac in 2012 with onl New Car Buyers...Beware...Read This!!! Note: I'm a repeat customer. I traded in my 2012 SRX that I purchased from Moore Cadillac in 2012 with only19K miles and in excellent condition for the new 2014 SRX with the enhanced security features in May 2014. My new 2014 was in the shop the 2nd and 3rd week after purchasing for various problems and major repairs. In June my vehicle was back at Moore service for the Theft Detection alarm going off while the vehicle was in motion and the fear of being stranded on the road away from home was frightening. The diagnosis of the problem took about 2 weeks with No resolution. Just 3 weeks ago, our vehicle was back at Moore Service for another 10 days for various problems with NO resolution AND guess what, Yes, Roadside Service will be towing our vehicle back to Moore dealership tomorrow for the Engine leaking oil heavily. The Leadership here doesn't seems to care once the ink on the sales papers are signed. And This is VERY BAD Business! I am truly Disappointed with Moore Cadillac. Over the past several months, we have reached out to General Motors and to Moore Cadillac's Owner, Mr. Joe Moore, and no body wants to help us with the exception of Audrey the Service Manager whose hands seem to be tied and everybody keeps saying "I'm Sorry". Mr. Moore, I've filed a formal complaint with the Better Business Bureau seeking some resolution. Why don't your dealership "Do The Right Thing" and either give us another 2014 or take back the Lemon that you sold us and dismiss the $50,000 Debt. Signed Ricky and Mary...note Audrey and Jim Kelly has out contact information. Like I said, Buyers beware. More

My wife and I purchased a used 2009 Cadillac Escalade from Dean Patterson in PA. We did not know at the time, but there were issues with this vehicle. How it passed PA State inspection, we have no idea from Dean Patterson in PA. We did not know at the time, but there were issues with this vehicle. How it passed PA State inspection, we have no idea. We brought it into Moore Cadillac to have it checked out since it failed VA inspection. The brakes were worn, the rear shock was seized up. The A/C went out and was blowing hot air. Moore took care of us, even though we did not buy the vehicle from them. David and Paul gave us an honest assessment, worked with us and explained in detail the entire process. Audrey made sure we were taken care of to build on the customer relationship. Paul even took the time to take us to the vehicle to show the items that were wrong. Everyone was friendly, professional and went above and beyond to gain our trust. They far exceeded our expectations of what a typical dealership experience would have been. It's refreshing to know that there are still good and honest people at a car dealership who care about their customers. More

Many thanks to Stephanie Parker and David Korelitz. My car runs like new again. You two helped me a great deal. My confidence with Moore Caddillac is stronger than ever. A lot of stuff were fixed at no c car runs like new again. You two helped me a great deal. My confidence with Moore Caddillac is stronger than ever. A lot of stuff were fixed at no cost to me. Very pleased with the service this time. More

Mr. Dane Beunier's outstanding customer Service really changed my mind towards Moore Cadillac. My husband was a Cadillac man when I met him, so you know that he was excited about purchasing anothe really changed my mind towards Moore Cadillac. My husband was a Cadillac man when I met him, so you know that he was excited about purchasing another Cadillac. However, after receiving the service we did from Moore Cadillac, in reference to the servicing of our vehicle, and a few other concerns, I told my husband that we would not patronize Moore Cadillac ever again. However, when we scheduled an early Saturday morning servicing appointment for our vehicle, we were approached by Mr. Beunier. As we aired our past and present concerns and problems, that we had initially presented before to your dealership, Mr. Beunier's patience and listening ear really got my attention. He let us know that we had nothing to worry about, that our concerns and problems would be taken care of. In other words, he treated us like he truly had genuine interest in how we felt and the reputation of your dealership. He also placed a follow-up call to us on the Monday after our vehicle servicing to be sure that everything was okay. So, please know that due to the outstanding customer service of Mr. Beunier, he has renewed my trust in Moore Cadillac. More

My service advisor was Dane Beunier. I called him early Saturday morning to get my truck in for major repairs. Not only did he tell me to come right in without hesitation, but he made sure that my recall w Saturday morning to get my truck in for major repairs. Not only did he tell me to come right in without hesitation, but he made sure that my recall was taken care of as well. I called several other Cadillac dealerships in the area, and none of them were willing to work on my truck until the weekdays which would force me to take time away from work. Dane assured me that I would be taken care of, and I was. I left very happy, and Moore Cadillac will forever be my primary service location. Customer Service was great, and I am extremely grateful. More

I was looking at a Porsche 911, that this dealer had for sale, I told the saleman Eric that I would take the car and have them ship the car to NJ. I told him that I would go home after work and fill a credi sale, I told the saleman Eric that I would take the car and have them ship the car to NJ. I told him that I would go home after work and fill a credit app. on line, so we could get the ball rolling. The next morning I am waiting for a phone call about this transaction, but no call. I call the saleman at noon time to make sure he got the paper work, and he told me that other sale person sold the car on him, this is unproffessional, did not even get a phone call about this. He placed a GM on the phone to tell me that he made a mistake for not calling me first, I guess they where only looking at the money. I would not recommend this dealership. More