Moore Chrysler Jeep - Service Center

Moore has been servicing my Jeep since 2018 and Travis has been my writer with no problems, until now. On 10/23/20 I brought it in for an engine light warning. Travis ran the diagnostic and said needed has been my writer with no problems, until now. On 10/23/20 I brought it in for an engine light warning. Travis ran the diagnostic and said needed more time to evaluate the info. I told while he had it to do an oil change and filter. Travis called me later and said there was an 9 page printout of all the things that COULD BE WRONG and I could pick up the next day. They sent me a shuttle and I was informed that the engine light was reset and the oil change was done. I was charged $76.19, but not charged the the analysis. On 10/26/20 the engine light came on and I brought it back. Travis stated his tech 446 would have to check out possible causes and I would have to leave it again. Travis called me 2 days later and said it needed a tune up (plugs). He stated it would cost approximately $450 and they would need it for 2 more days, total 4 days and 3 days from the first date! This cost $488.88. Took it home and 11/20/20 engine light returned and took it back in and had it for 3 days. On 11/23 Travis called and said his techs 446 and 18 said the only way to fix it was to install a long block engine for $5 to 7,000. I said there is no way I'm going to pay that after just. paying $488 for a tune-up!! Travis stated that his techs believed that cooling system had overheated and caused the block and/or the heads to crack. I told Travis to get it put back in running condition and I picked it up. When I got it home I went on line and read about the cooling system and decided to change the antifreeze. I flushed out the system with 6 gals of distilled water and added GOAT antifreeze, as per owners manual. Total cost for the flush was LESS than $50! It has been running perfect since picking it up!! I spent the last dollar I will spend at Moore Jeep. When a person that you trusted betrays you, you have to cut ties! More

Travis, a Service Technician was rude, condescending and mocked me over a miscommunication. I cancelled my appointment, left and will not be returning. This is the first and only review I have ever written. mocked me over a miscommunication. I cancelled my appointment, left and will not be returning. This is the first and only review I have ever written. More

Great service and worked with me to make a good deal!! Shoutout Roy for making it happen for me on my first vehicle!! I recommend!! Shoutout Roy for making it happen for me on my first vehicle!! I recommend!! More

My car was there for over a week and nothing was done I can’t even get a call back why this was I left voice mail can’t even get a call back why this was I left voice mail More

Lied to by finance guy = wasted day. The entire team bent over backwards to make the initial sale, which we were very happy with. We knew we had to come back in for 2 additional parts (a The entire team bent over backwards to make the initial sale, which we were very happy with. We knew we had to come back in for 2 additional parts (a remote starter and brake light strobe). After one month goes by, I figured the dealership was overwhelmed or closed due to the Virus restrictions. I called them after the month. The initial finance person was not there that day so I got passed to George in finance. We told George we were waiting for 2 parts to come in. George looked up our account and told me Both parts were in and to come in to have them installed. My wife and I came in the next day. George took the vehicle, he returned stating that both parts had been installed, he then left in a hurry without showing us how to use either option that had just been installed. We found after a while, that the brake light strobe was installed ,but the remote starter had not. After waiting for George to get back from his lunch break, we asked him about the starter. George stated that he could see anything in our records about getting a starter. I asked him, why he told me that he had Both items in, and to come in for installation. I got the worthless "I'm Sorry" from him and told to come back another day when the initial finance person was there. George didn't bother to take the time to actually LISTEN to what the customer was telling him or asking him. He was in more of a hurry to get to lunch. One week later the problem was corrected by the original finance person. More

Brandon was wonderful. There were some problems with the car The mechanic that you have working for you should have seen the motor mounts were cracked and they were the wrong ones on the car so we had to pa car The mechanic that you have working for you should have seen the motor mounts were cracked and they were the wrong ones on the car so we had to pay over 800 to get it fix not happy about that. I feel everything wasn’t told to us More

Great experience, great vehicle, fully explained features, The customer service was excellent and Even When when waiting on paperwork, I was given attention from Employees. features, The customer service was excellent and Even When when waiting on paperwork, I was given attention from Employees. More