Moore Chrysler Jeep - Service Center

3rd times a charm I had an issue with my Chrysler 300 moon roof almost 2 years ago. After bringing the vehicle in for a diag found out that it needs a new frame for the I had an issue with my Chrysler 300 moon roof almost 2 years ago. After bringing the vehicle in for a diag found out that it needs a new frame for the moonroof. Spent $1400.00 for the repairs. Everything went fine. The vehicle is a 2nd car for me so it sits majority of the time. After taking it out one weekend about a year after repair, it was raining out and water poured into the vehicle from the roof that was fixed. So I called my advisor and explained what was going on. Brought the 300 back in to be repaired. (Only good service is they offered a loaner vehicle). After 3 weeks of not one single update from an advisor or manager I get a phone call saying my car is ready to be picked up. While picking up the vehicle from service I sit in the car and look up and can see the sun coming in from a crack between the glass and frame. I took my water bottle and poured it on top the car to find out it's still leaking! Not happy at this point as you might understand I asked to speak to the service manager who is super friendly and accommodating. Said he will get the concern fixed and in a timely manner. So after another week its said to be done. Fast forward to March of 2019 after taking it out again and it raining outside. My roof is leaking once again. Now I'm at the point of just taking it to another dealer and paying for it to be done correctly. Called the service manager directly and told him what's going on. Asked me bring it back in to have a look at it, got in a loaner and went on my way. 12 days later with not one single update I finally call the advisor and ask for an update. He tells me they are wrapping the car up and it will be done the following day. I would give 2 stars just for having someone deliver my vehicle back to me but then once the vehicle shows up and I get in it. The trim piece on driverside window is not sitting in properly nor will it snap in and has minor damage from the tech pulling it out. I sent a picture to the advisor to show him how they delivered the car to me unfinished. He said sorry, just wanted to get the vehicle back to you. Not even offering a solution to fix it. At this point, I'm writing this entire situation off and hoping I never need to go back. Dustin, you are very polite and quick with responses. I appreciate it. More

Oil change Realize dealership is near Sun City but would suggest upgrading waiting area with options to charge devices. If not USB option then somewhere to acces Realize dealership is near Sun City but would suggest upgrading waiting area with options to charge devices. If not USB option then somewhere to access power More

Friendly, courteous Service staff was great, ask if I wanted refreshments and explain the hold service of my truck . Ask me if there was anything more that needed to be d Service staff was great, ask if I wanted refreshments and explain the hold service of my truck . Ask me if there was anything more that needed to be done also told me when to come back for my tire rotation More

Kyle was horrible Kyle was awful. We should have waited for travis. Kyle never called me with final total. i don’t like how this transaction was handled. Kyle was awful. We should have waited for travis. Kyle never called me with final total. i don’t like how this transaction was handled. More

Aaron arranged for my vehicle to have 2 recall items fixed. Aaron took his time and what was being fixed and approximately how much time it time I will be waiting for my vehicle. I asked him some questions abo Aaron took his time and what was being fixed and approximately how much time it time I will be waiting for my vehicle. I asked him some questions about my vehicle. How much things would cost and when or wether it can be done or if it would help the vehicle. Aaron has outstanding customer service skills and listening skills. ,Great experience Jim More

I received great, friendly service. My service in the fast lane for an oil change once I got into the system was very fast.The customer service lounge was very nice for waiting. My service in the fast lane for an oil change once I got into the system was very fast.The customer service lounge was very nice for waiting. More

Fantastic Had no issues at all, service was quick and easy. I would definatlet reccomend using them. I have a couple Jeeps and will continue to use their servic Had no issues at all, service was quick and easy. I would definatlet reccomend using them. I have a couple Jeeps and will continue to use their service department. More

It has been a pleasure doing business with your company. Aaron Angel had been my service writer on four or five appointments and has given me prompt and efficient service. Being a seasoned citizen I have had Aaron Angel had been my service writer on four or five appointments and has given me prompt and efficient service. Being a seasoned citizen I have had many occasions to deal with various companies and their representatives. None have been more courteous. A great asset to your company. More

Everything taken care of. All of my concerns were dealt with in a timely manner. Aaron was very friendly and helpful. My vehicle was done rapidly and with care. All of my concerns were dealt with in a timely manner. Aaron was very friendly and helpful. My vehicle was done rapidly and with care. More