Mooresville Ford

Terrible experience unless you talk to finance manager. Avoid this place when buying a car as they WILL take advantage of you at the first chance they get. First I decided to start looking for a car by Avoid this place when buying a car as they WILL take advantage of you at the first chance they get. First I decided to start looking for a car by going through the online process and that was great, once I found one I liked I made an appointment and the sales guy I had, Ronnie, was great. Then the finance happened. I had a guy named Dillon or Dylan (who knows) but, if you have this guy as your finance rep just leave or come back another day. He will maliciously fold papers and leave out information and pretty much lie to your face to get you to sign papers (one lie was telling me interest started when my first payment is made when in reality it started that day). He also claimed he looked really hard for better rates which I'm positive was a lie seeing as my credit was run ONCE to ONE bank. He also got me a beyond terrible rate for my credit which I am refinancing 3 days later because it was that bad. Also to mention I had waited an entire hour to even talk to him after sales to which I told him that I had to leave within 20 minutes. After this if I mentioned that I didn't want something that he was trying to scam me with he would go off on a 7-10 minute tangent where he would pull the papers back and wouldn't let me sign or read what he was talking about. He legitimately treats you like you barely understand anything. Just to get out of the building I signed up for 2 things knowing I would cancel within a week because I didn't have time for Dillon's garbage anymore. At this point when I called to ask about cancelling the lady that answers the initial phone call treats you like its a great problem that you called for any reason. She then will make some random excuse as to why she can't transfer you to the party you need to talk to. The only positive interaction I had was when I asked for the finance manager and she helped me cancel the garbage that Dillon signed me up for as well as being extremely prompt and helpful. That all being said, thank you to Allison and Ronnie as you two were the only people that made this anything better than a -2 star review as every other bit of the experience was terrible. More

We went to Morresville Ford to buy a new Escape. Larry Cheek was very professional and did not waste our time. Showed us what we were looking for and allowed to test drive the vehicles. We agreed on Larry Cheek was very professional and did not waste our time. Showed us what we were looking for and allowed to test drive the vehicles. We agreed on the price and did the paperwork He had the car cleaned for delivery while we had lunch and then we were on the way home.. No issues. He went above and beyond. I have bought 2 vehicles there because of this customer service. Keep up the good work! More

Vehicle Purchase Excellent experience, would highly recommend!. Salesman was very knowledgeable and friendly. There was great communication and follow up. Service d Excellent experience, would highly recommend!. Salesman was very knowledgeable and friendly. There was great communication and follow up. Service department was friendly and quality and speed of work was excellent. More

Mission Accomplished I used dealer web page to make appointment for my F150 on the day and time I wanted. My paperwork was ready when I arrived. Oil change and state ins I used dealer web page to make appointment for my F150 on the day and time I wanted. My paperwork was ready when I arrived. Oil change and state inspection was performed. Also any service bulletins were verified as complete. Amanda has provided professional customer service for me several times. More

Great experience buying a new truck I recently bought a new Ford Truck from Mooresville Ford and extremely happy with the whole experience. My salesman, Doug Sloan, had great vehicle kn I recently bought a new Ford Truck from Mooresville Ford and extremely happy with the whole experience. My salesman, Doug Sloan, had great vehicle knowledge and very helpful from start to finish with the purchase. Aggressive pricing and good trade in offer also. I will definitely go back to this dealership in the future! More

The best experience i have ever had at a dealership My two salesman were amazing. They listened to me and made it happen. If you are looking for a top quality team that LISTENS and really wants to hel My two salesman were amazing. They listened to me and made it happen. If you are looking for a top quality team that LISTENS and really wants to help, call and talk to Ronald Scott or Larry Cheek. They earned my business. More

Never again I purchased a vehicle from here along with an extended warranty that covers almost everything: rental car, roadside assistance, parts & labor. They sh I purchased a vehicle from here along with an extended warranty that covers almost everything: rental car, roadside assistance, parts & labor. They should cover the cost of a dog so I can have something to walk with me because they never want to provide a rental car to you that your warranty pays for. My vehicle has been in the shop 5+ times in less than a year and half and I will never return to this dealer ship. I have been in an stressful situation and had to fight for what I deserve EVERY time I’ve been in there. I wrote a letter to Ford, currently waiting to hear back. Had an issue with th vehicle, took it in, picked it up, drove it halfway home and same thing happened I took it back (closing in 30 minutes) they said well we’re gonna have our tech hurry up and fix it for you. I told them no don’t hurry cause you had 6 hours the first time and didn’t fix it. So take your time and fix it the right way. More

Ron Scott and Mooresville Ford are amazing! Ron Scott and the entire team at Mooresville Ford were amazing and made my first car buying experience both easy and simple. Ron answered all of my qu Ron Scott and the entire team at Mooresville Ford were amazing and made my first car buying experience both easy and simple. Ron answered all of my questions and provided me with comparative cost breakdowns for each vehicle that I was interested in. In the end, I walked away with an amazing deal, a great car and peace of mind knowing that the entire process was carefully handled. I will definitely be back to purchase my vehicles through Mooresville Ford and Ron Scott in the future. More

Truly customer driven From the time you step foot in the showroom until you drive away in your new car they do everything they can to ensure your complete satisfaction. Dou From the time you step foot in the showroom until you drive away in your new car they do everything they can to ensure your complete satisfaction. Doug was my salesperson and he certainly met and exceeded this standard! More

New truck purchase Larry worked very hard in locating the truck that meet all of my requirements and that was within my budget. Thanks again for the time and energy it Larry worked very hard in locating the truck that meet all of my requirements and that was within my budget. Thanks again for the time and energy it took to locate a unique truck that was exactly what I wanted. More