Moritz Chevrolet
Fort Worth, TX
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1,534 Reviews of Moritz Chevrolet
My purchase experience From the moment I got there I was helped and all my questions were answered made the buying process so easy I would go back for my next purchase From the moment I got there I was helped and all my questions were answered made the buying process so easy I would go back for my next purchase More
Best experience We had the best experience with Patie Schoonover at Moritz Chevrolet. She was knowledgeable, thorough and helpful during the entire process. This was We had the best experience with Patie Schoonover at Moritz Chevrolet. She was knowledgeable, thorough and helpful during the entire process. This was our third dealership to visit and I wish we had gone there first! Patie and Moritz were wonderful. I would highly recommend them to others. More
"Bought a New Tahoe" My experience at Moritz Chevrolet was absolutely wonderful. I bought a new Tahoe from Mrs. Patricia Schoonover. Working with her was such an easy no p My experience at Moritz Chevrolet was absolutely wonderful. I bought a new Tahoe from Mrs. Patricia Schoonover. Working with her was such an easy no pressure/no haggling process. She was very informed and got me in and out in no time. She has also been very helpful with getting the truck set up they way I wanted it. She spent her own time researching accessories and and other vehicle options to ensure that I would be happy with my purchase. If your looking to purchase a Chevy vehicle do at Moritz and buy it from Mrs. Patricia! More
Purchased a New Truck I had a great experience purchasing a new truck from this dealership. David Carlton helped me into a truck that fit my needs and wants. Thank you. I had a great experience purchasing a new truck from this dealership. David Carlton helped me into a truck that fit my needs and wants. Thank you. More
Excellent Experience I bought a new 2016 Chevy Silverado from Jessica Megason and it was such a smooth non pressured experience. So down to earth and knowledgeable!! I wil I bought a new 2016 Chevy Silverado from Jessica Megason and it was such a smooth non pressured experience. So down to earth and knowledgeable!! I will definitely refer family and friends and come back to purchase my next vehicle. More
Poor service, lack of care for the customer, and their money I came in to have my emissions system fixed so that I could register my vehicle with the state. I came in on a Wednesday and was told my vehicle may n I came in to have my emissions system fixed so that I could register my vehicle with the state. I came in on a Wednesday and was told my vehicle may not be finished until Friday. So I talked to the service representative and I asked him about a loaner for the time, he said "oh yeah, we go through Enterprise and they will bill us." So I went and paid the deposit for the rental and went on my way. The next day my truck was ready for pickup. So I went to go pay for the work and found the cost to be exhorbitant and on top of that the dealership billed me for the rental! Not only that, they billed me for two days even though I only had it for one day. To add insult they knew my windshield washer reservoir was empty and they did not fill it. Horrible service, horrible lying people. I will never go back, and I hope others will learn from my very costly lesson. Next time I'll go back to Classic. Even though its much further away. More
Camaro 2016 I had excellent customer service from start to finish. Patie and the service department were amazing. The car had some minor flaws but was quickly add I had excellent customer service from start to finish. Patie and the service department were amazing. The car had some minor flaws but was quickly addressed and repaired without fuss. By far the best car buying experience I have ever had. More
Great buying experience, great people. Pattie was exceptionally helpful and patient. My wife and I ended up ordering a truck, and got exactly what we wanted. Their wasn't even any pressure Pattie was exceptionally helpful and patient. My wife and I ended up ordering a truck, and got exactly what we wanted. Their wasn't even any pressure to drive away in the vehicle we ordered. More
Do Not Go Here! Jim H. the General Manager doesn't care about his customers or his job. His apology was half xxx didn't own responsibility for his team. Here's my sto Jim H. the General Manager doesn't care about his customers or his job. His apology was half xxx didn't own responsibility for his team. Here's my story... I wanted to provide some feedback on my experience with Moritz Chevy from last week. I came in with my 2015 Silverado for my tires being worn down unevenly July 28th and spoke with Chris L. He told me that you guys were backed up a couple days so it would be wise to make an appointment for the following week. He put my truck on the alignment machine up there in the front to confirm there was a problem and it failed. So we set the appointment for Wed. Aug 3rd 9am. I arrived wed. at 9 and dropped off my truck. Chris took the keys and didn't have me sign anything regarding what they were going to do to my truck or what the scenario would be if you didn't find anything wrong with it. I believe it was cause he anticipated that it was going to be warranty work. I didn't hear anything from Chris until Thur. towards the end of business because I had to call him. I asked what the status was and he said it hadn't even been looked at. I asked why did I have to set up an appointment if I was going to have to wait in line for a technician to free up? Its totally misleading to the customer if you have them set up and appointment but the priority stays the same as a walk in. Anyways, so I asked why I hadn't been offered a loaner if it was going to take 2+ days to even look at it? He said because there's a waiting list on loaners as well but he'd try and get my one with enterprise which he did. Friday comes along and I called him again at lunch to see what the status was and he said that the truck only needed an alignment, tire rotation and balance. I told him I couldn't afford it at the time so I'd bring it back (which at that point I wouldn't have used Moritz as it was and it gets worse) but that I'd be in shortly to pick it up. He said no problem its ready when I'm ready to get it. I arrive at Moritz at 4pm and Chris tells me to wait in lobby. I wait in lobby for about 20 minutes when he comes out to tell me that there's going to be a diagnostic fee. I told him I didn't sign anything to say I understood that it would cost me if it doesn't end up being a warranty repair. He tells me its discounted and that the mechanic spent an hour on diagnosing and if I didn't pay it the mechanic wouldn't get paid. Needless to say I paid it because I felt bad for the mechanic and it was only 25 bucks. So I get in this long line (even though I've been waiting) to pay and they tell me my truck will be pulled up to the front. I'm thinking this truck was supposed to be ready hours ago. So I wait in the lobby for 25 minutes more and then go to Chris' office. He tells me that he'll go get it himself. I wait in his office for another 15 minutes when his colleague who he shares an office with finally says what's going on with your truck? I was getting pissed at that point so he joins the search for Chris and my truck. After neither one of them come back for another 15 minutes I go to the cash counter and ask what the xxxx is going on? The cashier joins the search for Chris, his colleague and my truck. I see them going from vehicle to vehicle so I ask one of the workers in the lobby what they are doing and they tell me looking for my KEYS! I ended up using a spare I had in the truck to get home. More
Amazing experience!! I had been to the dealership before and was helped by a man named James Huneycutt. He was very helpful in the fact that I knew which car I wanted but I had been to the dealership before and was helped by a man named James Huneycutt. He was very helpful in the fact that I knew which car I wanted but just not which color. I walked out of there with a brand new 2016 Dodge Challenger! Thanks again James! More





