Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Moritz Kia Fort Worth
Fort Worth, TX
1,507 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,507 Reviews of Moritz Kia Fort Worth
February 18, 2021
First of all my name is not spelled the way I was addressed. Second of all I went last Thursday to get my oil change. The storm hit Saturday and my reservoir for my windshield wiper was completely em addressed. Second of all I went last Thursday to get my oil change. The storm hit Saturday and my reservoir for my windshield wiper was completely empty!!!! Just when I needed it right? So you know what? They changed the oil, hopefully they rotated my tires.. and sent me on my way. Are you kidding me!!!!!! You didn't check the fluids just because there's only 10,000 miles on the car doesn't mean you don't check ALL the fluids... so in the middle of the horrible storm in Texas through the horrible cold I had to run down to three places to find some windshield wiper fluid and refill my reservoir. Really? And all this was after the fact that I had to deal with the rude and lazy receptionist that answers the phone there to make appointments or I just get lucky and get her. It's like I told the management team it's like you feel like you woke her up and disturbed her as she reaches across the bed to answer the phone and does not care in my opinion if you get helped or not. When I asked to talk to the manager Frank I was told he was in meetings was put on hold for a while. I ended up getting with the help of a gentleman named Harry for a walk in. I saw Frank through the glass wall, he was in meetings and was interrupted several times by either service advisors or mechanics no problem getting to him but it wasn't important enough to break in on right now customer service issues. More
by jimmiesue2007
Employees Worked With
Harry Draper
February 18, 2021
I got great service! Frank was very helpful and maintained great communication! I am very pleased with the customer service that I received and will be a returning customer. maintained great communication! I am very pleased with the customer service that I received and will be a returning customer. More
by cm1218
Employees Worked With
Frank in the service department
January 29, 2021
During our last oil change visit, the guy mentioned we needed a new battery and tires, but instead of reviewing everything in detail like usual, he walked away leaving us without any more info. Last summe needed a new battery and tires, but instead of reviewing everything in detail like usual, he walked away leaving us without any more info. Last summer, our AC compressor died and was causing electrical problems, but he didn’t say if that was why our battery was already needing to be replaced. It was not the usual service experience we’ve come to expect from Moritz. More
by Ansimmon
Employees Worked With
Scott Walters
January 19, 2021
The oil change and tire rotation was superb. I am never disappointed with Moritz. They are always the best and very nice. I recommend for sure. disappointed with Moritz. They are always the best and very nice. I recommend for sure. More
by jrcclark
Employees Worked With
Can't remember.
January 19, 2021
Always a Great customer experience visiting Moritz Kia Fort Worth. Sales Person, Danny Crespo went above and beyond the call of duty to assure I got the new car I wanted at an Affordable Price within my b Fort Worth. Sales Person, Danny Crespo went above and beyond the call of duty to assure I got the new car I wanted at an Affordable Price within my budget. Thanks for everything Danny! Love my new 2021 Kia Sportage SUV!!! More
by WillMader
Employees Worked With
Danny Crespo
January 08, 2021
Great customer service and support while my new purchase was having issues. First time series was a challenge with manufacture and Service center was excellent to correct the issue. was having issues. First time series was a challenge with manufacture and Service center was excellent to correct the issue. More
by drdreyes
Employees Worked With
Christian , Scott Walters
January 02, 2021
Moritz Kia Fort Worth, including assistance from Marla, Scott and George, provided an exceptional experience and service for me as a customer. The 2021 Kia Telluride SX delivered by Scott to me in San Anto Scott and George, provided an exceptional experience and service for me as a customer. The 2021 Kia Telluride SX delivered by Scott to me in San Antonio was a very happy event! This was my Christmas gift to myself! THANK YOU Moritz Kia and special thanks to Marla, Scott and George! More
by Ckaypryor1
Employees Worked With
Marla Pyka and George Vasquez, Scott Walters
December 29, 2020
The sales staff were very knowledgeable and helpful in educating us on the vehicle when we were just looking and shopping around. Once we decided the Telluride was what we wanted, we worked with Lizeth. S educating us on the vehicle when we were just looking and shopping around. Once we decided the Telluride was what we wanted, we worked with Lizeth. She was wonderfully understanding, patient, not pushy, helpful, informative and such a blessing to work with. We worked with other staff while there and all of them were great. This car buying experience was one of the best we've ever had and highly recommend. More
by fmatheney
Employees Worked With
Lizeth Cortes
December 26, 2020
Completed service as expected. I wished they would return the settings back like I had them. Being a new vehicle, it isn’t always quick for me to return. return the settings back like I had them. Being a new vehicle, it isn’t always quick for me to return. More
by Hobbstracey
Employees Worked With
I can’t remember the name of the person.
December 23, 2020
If I could give 0 stars I would! Mike is horrible & extremely rude! He talked to me like I was a complete idiot, even after I told him I did not feel safe driving my car, and Kia is aware of the issue extremely rude! He talked to me like I was a complete idiot, even after I told him I did not feel safe driving my car, and Kia is aware of the issue for over a year now just don’t have a fix. More
by Alyson Clark
Employees Worked With
Michael in service
