Morong-Falmouth

Great Buying Experience I had a very quick, painless and smooth car buying experience at Morong. From the time it took me to decide to buy to the time I drove off the lot wa I had a very quick, painless and smooth car buying experience at Morong. From the time it took me to decide to buy to the time I drove off the lot was just a few hours, and most of the time was me dealing with my bank back and forth through emails. Andy Rogers is very good at what he does, and my experience with Matt in the finance department was just as smooth. This is a great dealership that cares greatly about customer satisfaction, not just making a sale. More

Poor experiences after purchase.. I love my car. I purchased a 2012 GLI in October of 2014 and have been very pleased with it. The buying experience was not bad at all, but I would exp I love my car. I purchased a 2012 GLI in October of 2014 and have been very pleased with it. The buying experience was not bad at all, but I would expect anyone to be on their A-game to make a sale. The experience with the dealership/service center after the purchase is a different story. It seems to be impossible to get a call back, whether to schedule maintenance or to ask a question. I have called and been promised a callback at least five times since the purchase of the vehicle. I have received ZERO callbacks. You have to consistently call them and hope that the person or department that you need can take the call when you need them to. I fully understand that it is impossible to take every call right when it comes in, but I also know that it is completely unprofessional to promise a call back and never make that call. It's to the point where I don't even bother anymore. I had scheduled maintenance done during the summer of 2015 at the service center in Falmouth. The summer months can be hot, so I wore a tank top that day. Both of my arms are thoroughly tattooed (high quality work $$$ too, but that shouldn't make a difference anyways). I received many "looks" from front desk staff, including one of the owner's sons, during that visit; I can only guess that it is because of my tattoos. Even if someone was dirty and dressed in rags, if they spent the $20k (or any amount for that matter) on a car from the dealership like I did, I would expect them to be treated with the utmost respect that any paying customer deserves. The only reason I am giving this review two stars instead of one, is because I was sold a quality vehicle. The dealership gave me a fair price on my trade-in and helped me finance the new vehicle through Chase. To be treated so well when you buy the car, only to be treated so poorly after the purchase is extremely frustrating. I will be doing my scheduled maintenance at a different VW dealership from now on. More

A service visit gone bad I noted another review that described this dealership as "old-time". This is very apt - the lack of implementation of online tools is emblematic of th I noted another review that described this dealership as "old-time". This is very apt - the lack of implementation of online tools is emblematic of their overall attitude toward customers. My buying experience back in 2008 was unpleasant, but as long as my car was under warranty I used their service department. Now that I am paying for their ineptitude I am feeling more strongly about my overall experience. I've dealt with cars not ready when promised, cars not washed when picked up, bewildering explanations of service, and a general lack of professionalism (especially compared to the Volvo dealer where I take my other car). Today's experience, though, with a dogmatic service manager named Phil was beyond the pale. After he offering four or five implausible explanations for my rear brakes requiring service before my front brakes did, he admitted that he had no plausible explanation but said that he wasn't going to give away any work. No attempt to contact management, no moving the problem to VW, no attempt to empathize with the customer - just, basically, a shrug of the shoulders and the suggestion (after I lost my temper) that I should pay my bill, leave, and not come back. With a brand in as bad trouble as VW is, you'd think that everyone associated with it would be trying to keep customers rather than alienate them. Not Phil! Not Morong! It is clearly time for Phil to retire, and for me to trade my VW for a different brand. I know that many of you have had good experiences with Morong (I had some, too) realize that at some point in the future you will experience the intransigence and bad customer service (and, possibly, dishonesty) that I did - it is waiting for you down the line. Frankly, I was shocked. More

AMAZING!!!!!! What an great sales experience! Everyone was so helpful. I was turned down from my own credit union as well as a few other dealers. Morong was the onl What an great sales experience! Everyone was so helpful. I was turned down from my own credit union as well as a few other dealers. Morong was the only place willing to help me. I was able to get into the VW Tiguan I wanted. I highly suggest you come here! More

Friendly and knowledgeable I want to thank Andy at Morong Falmouth for making my car buying experience so easy. As I jumped back and forth between models he knew what I needed b I want to thank Andy at Morong Falmouth for making my car buying experience so easy. As I jumped back and forth between models he knew what I needed before I did! Thank you Andy for telling me to consider the Mazda CX-5, it's perfect for me. More

Smooth and Professional Melissa at Morong Falmouth made the whole buying process easy, fast and stress free. Everything was addressed professionally and I left with a great Melissa at Morong Falmouth made the whole buying process easy, fast and stress free. Everything was addressed professionally and I left with a great car in just over 3 hours. Would highly recommend this dealership. More

Flawless I recently purchased a second vehicle from Morong Falmouth Mazda and I received the same excellent customer service that I had experienced with my pre I recently purchased a second vehicle from Morong Falmouth Mazda and I received the same excellent customer service that I had experienced with my previous purchase. Andy Rogers and all of the staff that I encountered at Morong work to remove stress from the experience of buying a new vehicle. I will continue to recommend this dealership to my friends and family. More

2015 Audi a4 Friendly people nice calm atmosphere. Went in looking to get rid of my jeep and get a good deal on a new Audi and that's exactly what happened. Friendly people nice calm atmosphere. Went in looking to get rid of my jeep and get a good deal on a new Audi and that's exactly what happened. More

Thank you! I enjoyed the entire experience in my lease of a new 2015 Jetta SE. John Phillips was knowledgable and affable. I am 62 years of age and I can say, I enjoyed the entire experience in my lease of a new 2015 Jetta SE. John Phillips was knowledgable and affable. I am 62 years of age and I can say, unqualifiedly, that John is the best car salesperson I have yet encountered. Love the car, too. More

Love my Q5 Diesel This my third Audi and I'm loving it every bit as the first two. Andy Rogers, who handled our purchase, was a pleasure to work with. He had extensiv This my third Audi and I'm loving it every bit as the first two. Andy Rogers, who handled our purchase, was a pleasure to work with. He had extensive know of the car and great people skills. When it came to financing, Matt Sowles of Morong was able to get a rate and terms that beat our credit union's best terms. From start to finish, our experience at Morong was first rate. Thank you, Morong. More