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Morong-Falmouth - Service Center

Falmouth, ME

2.9
44 Reviews

44 Reviews of Morong-Falmouth - Service Center

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September 27, 2022

4 year old Audi, 30,000 miles, always serviced here. Tires never rotated due to service dept saying not needed despite my complaint of road noise. Took to local garage to diagnose the noise. All 4 tires More

by SML
Overall Experience
Recommend Dealer
No
Employees Worked With
Alyssa Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2022

This is nice place you can go then get treated well the dealership’s nice customer service are fine More

by uuwizeye91
Customer Service
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Vicentiu Marcu
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2022

There's good service. ..and then there's EXCEPTIONAL service. I recently experienced the ladder at the Morong Audi Service department. I brought my car in for a rattle More

by TM
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike
June 29, 2022

Alyssa (Service Advisor) was extremely knowledgeable and very helpful. She responded to my service inquiry and my vehicle was returned in excellent condition. More

by jamesbville
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alyssa Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2022

Terrible customer service. No communication. Doesn’t hold vendors accountable. Freshman level service advisors for high end vehicles More

by Madamecrue06
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Payson Sowles
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Adriance
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2022

I have owned three VWs over the years and have experienced excellent service from Dylan and the Morong dealership. More

by ajwalker116
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Koenig
February 28, 2022

Morong’s staff is very professional and I am always served well as a customer. Mark, the Service Manager, is always helpful and knowledgeable. More

by bradhunter61
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Dinallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2021

My contact with a service advisor was extremely unpleasant. Thanks to Dylan Koenig for coming to my assistance successfully without being asked. Bad experience WITH BAD CUSTOMER SERVICE. More

by LaRu
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Dylan Koenig
April 06, 2021

I was unable to contact anyone in the service department by phone. I was directed to leave a message several times I called. I had an emergency tire repair and was visiting from out of state. More

by pb
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Conor Eagan
March 23, 2021

Worst Customer Service for an Audi Dealership. Covid or no Covid, being asked to leave a voice mail message for service in unacceptable under any circumstances. Waiting hours for a return call with an emer More

by pb
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jessica Mills
1
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