Morong-Falmouth - Service Center

4 year old Audi, 30,000 miles, always serviced here. Tires never rotated due to service dept saying not needed despite my complaint of road noise. Took to local garage to diagnose the noise. All 4 tires Tires never rotated due to service dept saying not needed despite my complaint of road noise. Took to local garage to diagnose the noise. All 4 tires cupping due to never having been rotated. Have to replace all tires prematurely. Called Audi service to try to find out how this could have happened with my complaints of road noise in past visits. Their response was that it probably had needed new tires!!! Laughable; they’re saying I had probably needed new tires-but they didn’t need to be rotated and they had sent me on my way? Poor service, poor customer service from management, but thank you Allysa for trying. Last Audi I will own, tho that was never the intention. More

This is nice place you can go then get treated well the dealership’s nice customer service are fine dealership’s nice customer service are fine More

There's good service. ..and then there's EXCEPTIONAL service. I recently experienced the ladder at the Morong Audi Service department. I brought my car in for a rattle ..and then there's EXCEPTIONAL service. I recently experienced the ladder at the Morong Audi Service department. I brought my car in for a rattle that was coming from the moonroof area. I took one of the Techs for a road test and was fortunate enough to replicate the issue which gave the Tech the greenlight to dig-in and diagnose the problem. Long story short, due to labor and/or parts shortages my car was in their shop for almost 6 weeks. I'm all too aware of these obstacles plaguing dealerships currently as I work in the automotive industry myself, so I never complained about not having my car. Plus, they provided me with a loaner while they had my car so I literally had nothing to complain about. When the fix was completed and the bill finally came I was advised the work was not covered by warranty, BUT because they were so thankful for my patience they had gone ahead and comp'd the bill. I paid nothing. Not a penny. And I hadn't even been upset - they did this for me proactively. THIS is the kind of exceptional service that creates a customer for life. Thanks, Morong! More

Alyssa (Service Advisor) was extremely knowledgeable and very helpful. She responded to my service inquiry and my vehicle was returned in excellent condition. very helpful. She responded to my service inquiry and my vehicle was returned in excellent condition. More

Terrible customer service. No communication. Doesn’t hold vendors accountable. Freshman level service advisors for high end vehicles No communication. Doesn’t hold vendors accountable. Freshman level service advisors for high end vehicles More

I have owned three VWs over the years and have experienced excellent service from Dylan and the Morong dealership. experienced excellent service from Dylan and the Morong dealership. More

Morong’s staff is very professional and I am always served well as a customer. Mark, the Service Manager, is always helpful and knowledgeable. served well as a customer. Mark, the Service Manager, is always helpful and knowledgeable. More

My contact with a service advisor was extremely unpleasant. Thanks to Dylan Koenig for coming to my assistance successfully without being asked. Bad experience WITH BAD CUSTOMER SERVICE. unpleasant. Thanks to Dylan Koenig for coming to my assistance successfully without being asked. Bad experience WITH BAD CUSTOMER SERVICE. More

I was unable to contact anyone in the service department by phone. I was directed to leave a message several times I called. I had an emergency tire repair and was visiting from out of state. by phone. I was directed to leave a message several times I called. I had an emergency tire repair and was visiting from out of state. More

Worst Customer Service for an Audi Dealership. Covid or no Covid, being asked to leave a voice mail message for service in unacceptable under any circumstances. Waiting hours for a return call with an emer no Covid, being asked to leave a voice mail message for service in unacceptable under any circumstances. Waiting hours for a return call with an emergency tire repair is just not right. More