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Morong-Falmouth - Service Center

Falmouth, ME

2.8
33 Lifetime Reviews Review Dealership

33 Reviews of Morong-Falmouth - Service Center

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January 05, 2021

"Dishonest in that you bring a car in for something and..."

- GHmainer

Dishonest in that you bring a car in for something and they will tack on unnecessary extra parts and labor. Then they’ll add an extra charge for shop towels and cleaning the tools. Service manager just says “that’s the way we do it” but I checked with another dealer where I bought this Q5 and they said half the work was unneeded

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Recommend Dealer
No
Employees Worked With
September 13, 2020

"After contacting you, I did receive a phone call the next..."

- CraigS

After contacting you, I did receive a phone call the next day, which was impressive. Since then...crickets. I have since left another message, and am awaiting to hear back.

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Recommend Dealer
No
Employees Worked With
August 25, 2020

"Great place to get your car not fixed the first time they..."

- Not Impressed

Great place to get your car not fixed the first time they work on it! Very condescending workers too. Spend a little less time being a jerk and a little more time fixing cars!

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Recommend Dealer
No
Employees Worked With
June 12, 2020

"We have 3 Audi’s and Morong has always been a pleasure to..."

- JB05

We have 3 Audi’s and Morong has always been a pleasure to work with! Service department is excellent and always easy to communicate with, the cars are always in and out in a timely fashion and always done right! Jess and Shannon are always very help!

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Recommend Dealer
Yes
Employees Worked With
May 16, 2020

"Conor Eagan "

- firstacadia

Conor has on several occasions provided for me needed information about my Macan. Having his guidance enabled that me to make an informed decision with regards to maintenance and upgrades to my Macan.

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Recommend Dealer
Yes
Employees Worked With
April 02, 2020

"absolutely terrible "

- coyneprop

I wouldn't bring a wheelbarrow there to be repaired. Simply awful. Have to bring my Audi elsewhere to it can fe fixed correctly after two attempts by Morong. Simply awful . No follow up after the service (or lack there of) I can't stress enough. DO NOT HAVE ANY WORK DONE AT MORONG!!

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Recommend Dealer
No
Employees Worked With
Other Employees : Baylee Lewis
March 24, 2020

"Painful"

- coyneprop

After making an appointment and waiting a few weeks to get my Audi in for bodywork after a minor fender bender, Morong Audi got the car in and worked on it for 2 weeks. The car needed a headlight, grill and bumper cover. I received a call letting me know the car was ready, so I went over to the Audi dealership to pick up. I was kind of surprised that after I went in and signed papers etc, no one walked me out to show me what had been done and to make sure I was satisfied with the job. It was getting dark when I picked the car up so I was unable to look at the paint closely. The next morning I looked at the car and was not happy at the job that was done. The hood did not line up with the fender/headlight and looked terrible. Also, there were at least 3 runs in the paint on the hood, and one big one on the passenger fender. I also found that when they had buffed the car with compound, it had gotten all over the new grill and engine compartment, causing a white wax like substance to be literally sprayed over the entire area, and this was never wiped up. I immediately called Baylee, the Audi body shop manager to complain about the terrible job. He instructed me to bring the car back (40 minute drive each way) so he could inspect it. I told him I was on my way. I left work immediately. When I got to Morong Audi, I waited in the body shop area for about 10 minutes. Not seeing anyone around, I went into the showroom to find someone to help me. I was then informed that Baylee had left, and they weren't sure when he would be back. This obviously upset me. I left Morong Audi and went back to work. I then spoke with Parker Sowles, the operations director at Morong Audi, who I made an appointment with to look at the car. Parker took lots of photos of my complaints and agreed that the work was sub par and agreed to fix the problems. Parker informed me that they were going to replace the hood and needed the car for another week to preform the repairs. Again, I get a call saying that my car is done and ready for pick up. Again, no one went over the work preformed. Again, I get the car home and its not repaired properly. A few of the problems that I pointed out were never corrected, even after photos were taken of the mistakes. The Audi brand demands perfection and nothing less. I am hesitantly giving Morong Audi 2 stars out of 5 for their repetitive poor service.

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Recommend Dealer
No
Employees Worked With
Other Employees : Baylee Lewis
November 11, 2019

"Mark is a gem"

- bean7683

I have nothing but praise for Mark. He is not only a consummate professional at his job, but a kind and caring man. I have had my Audi serviced there for 3 years and have nothing but great service. thank you, Mark.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick Tripp , Baylee Lewis
October 21, 2019

"Outstanding Experience"

- Happy Customer 714

Everything about Morong FALMOUTH and John Phillips in particular is outstanding. John makes sure you end up with the best car for you, and he continues to check in and make sure everything is perfect over the years of ownership. He truly goes above and beyond all expectations to ensure complete satisfaction. When the time comes I’ll definitely be going back to John for my next new vehicle!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : John - shuttle driver
November 08, 2018

"Informative Call"

- plaught

Called in to figure out the exact fuse I needed for my Jetta. Dylan was super helpful, emailing me the information and also informing me places I can find it on the internet for future reference.

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Recommend Dealer
Yes
Employees Worked With
Nov 13, 2018 -

Morong-Falmouth responded

Thank you for giving us a review for our VW Service department glad you found what you where looking for and enjoyed working with Dylan. Best Regards, Business Relations Department

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