From start to finish, this was an EXCELLENT experience. We worked with Ted Cianchette and found him to be knowledgeable, laid back, respectful, HONEST, and totally without any kind of pressure. We were not bothered with numerous telephone calls. There was no negativity about other brands or dealerships. We enjoyed and learned from his insights about cars in general and Audis in particular. He spent an amazing amount of time introducing the Audi Q5 to us, both before and after the purchase. Peter Sowles, the general manager, was pleasant and respectful, and also totally without any kind of pressure of any kind. Finally, Jake helped us with the paperwork and was the same. In our experience, through (too) many years, this was the best car buying interaction ever.