Morong-Falmouth

I recently purchased a new, 2011 Jetta Sportwagon TDI from Morong, Falmouth. It is a tremendous dealership, staffed with very competent and professional staff. The experience began with Phil in sales. from Morong, Falmouth. It is a tremendous dealership, staffed with very competent and professional staff. The experience began with Phil in sales. Knowledgeable, friendly and personable, Phil went out of his way to provide an extremely high-quality transaction. I needed to visit the service department shortly thereafter for a few relatively minor details and worked with Eli. That also went great. Morong's has an entirely separate, state-of-the-art service complex. Very efficient. Very impressive. Last, but certainly not least, is Ann. She is the manager who rides herd on this very impressive operation and crew. Smart and detail oriented, Ann is a guiding force. It's an extremely important role, and she does it with professionalism and ease. More

I recommended this dealership to a friend, and helped them pick up the car. The process could not have been handle more professionally. It was fair, quick, and they made both of us feel that we were ve them pick up the car. The process could not have been handle more professionally. It was fair, quick, and they made both of us feel that we were very important to their business. I was thrilled that they made it so easy and courteous. Buying a car can be stressful, and the whole process was anything but. Thanks!! Mark More

I bought my car here a few years ago and just called with a question about a repair that someone else is doing on my car. I left a voice message and hung up thinking that they would never call me back. They a question about a repair that someone else is doing on my car. I left a voice message and hung up thinking that they would never call me back. They'd be too busy and even though I bought my car there, I was having someone else repair it this time. To my surprise, someone called back within a few minutes and was really friendly and helpful. Great customer service. More

Words cannot properly describe the absolutely horrendous experience from this dealership - from sales (where my wife and I were, on a number of occasions, lied to; when looking to buy a new Audi, which woul experience from this dealership - from sales (where my wife and I were, on a number of occasions, lied to; when looking to buy a new Audi, which would have been our second) to service (where I returned time and time again to fix what should have been fixed properly the first, or even second, time) I would avoid this dealership like the plague. I have ZERO personal ax to grind here. merely numerous FAR-LESS-THAN-SATISFYING RESULTS. More

I had an issue with my audi and it was fixed at Morong later that year I moved to Florida and something happened in regards to the issue that was fixed at Morong. I spoke with the owner and he was open a later that year I moved to Florida and something happened in regards to the issue that was fixed at Morong. I spoke with the owner and he was open and willing to hear what had happened with my car. The part that needed to be replaced was very expensive so I assumed it was going to be a fight, however to my surprise it was a very easy conversation. He did want to see if his insurance would cover it first which is understandable. Furthermore, he did get back to me when he said he would and kept me in the loop with each step of the process. I found out that the insurance would not pay for the issue from the agent that called me, so I assumed it was going to be a long process with the owner. Again, to my delight the owner said he is going to call Florida Audi and let them know to fix it. I was in shock! This dealership is HONEST, HARDWORKING, OPEN, and one of the BEST dealerships I have ever worked with. I recommend EVERYONE go there! More

Quality vehicles and competitive trade-in assessments. Very friendly and professional service with an appealing humanistic approach. Knowledgeable & experienced staff reinforce the whole First Class exper Very friendly and professional service with an appealing humanistic approach. Knowledgeable & experienced staff reinforce the whole First Class experience! This Dealership is Recommended to All. More

I had a great experience at Morong Falmouth. I didn't feel any pressure to buy, and all of the sales staff were very knowledgeable and friendly. My salesman Dan even took me out and spent some time teac feel any pressure to buy, and all of the sales staff were very knowledgeable and friendly. My salesman Dan even took me out and spent some time teaching me how to drive a standard! And he was a great teacher :-) In fact, their entire staff really went out of their way to get me in a car that worked for me. I would highly recommend them! More

I had been watching a car on their lot for sometime and told my salesman to contact me when and if the price came to where I wanted it to be and he did. I stopped by on a Friday and test drove the car and told my salesman to contact me when and if the price came to where I wanted it to be and he did. I stopped by on a Friday and test drove the car and asked if I could keep it overnight to really give it a spin and they agreed. I returned to the dealership on Saturday and informed Greg that I loved the car and would like to buy it if we could agree on price. After discussing with the owner a few price options (which of course you would do) we came to a price that suited me with a few extras that were thrown in and a promise that the car would be cleaned and ready for my at the beginning of the following week. At this point I met with the Finance Goddess and we did a credit app. and I was approved in less then 10 minutes. All of the people at this dealership were engaging, and very welcoming with my salesman being at the top of the list. The final thing that my salesperson did that sealed the deal was he brought out the service tech. that would be detailing the car to review how he did it and what he would do and to give me the opportunity to ask for a few extras on the detailing end. I am hopeful that since my experience was so grand with the purchase that I will be as lucky when I need service...we shall see but I am betting on a yes! More

My experience with all the employees at Morong have been nothing less than superior. They are friendly, knowledgeable and treat you like family. They are friendly, knowledgeable and efficient, and at no t nothing less than superior. They are friendly, knowledgeable and treat you like family. They are friendly, knowledgeable and efficient, and at no time do you feel like you are dealing with sales people. You get the best deal without asking and their follow-up is to be commended. I highly recommend any one who is looking to purchase a vehicle and looking for top shelf service, to start at Morong in Falmouth Maine. You not only will not need to go elsewhere, you also will not want to. They have a customer life. More

After looking at V.W.'s at three other dealerships, I stopped by Morong's on a busy Sat. I was promply greeted and allowed to look around. I was not pressured. Everyone spoke to me including the owner. stopped by Morong's on a busy Sat. I was promply greeted and allowed to look around. I was not pressured. Everyone spoke to me including the owner. All my questions were answered. The entire staff was professional. Dave Holt responded to my e-mails promptly as we considered our purchase. I was offered more than Blue Book for my trade. After buying our new Passat, Dave rode in the car with me to make sure I understood all features and controls. We had previously driven it alone. And finally we were given a tour of their modern and clean service center and introduced the the V.W. service manager. Dave followed up a few days later to make sure that we were 100% happy. We are!! I would highly recommend this dealership to anyone. They are low key, honest and fair. Most importantly they treat you like you are more than just a customer. More