Morong-Falmouth - Service Center

There's good service. ..and then there's EXCEPTIONAL service. I recently experienced the ladder at the Morong Audi Service department. I brought my car in for a rattle ..and then there's EXCEPTIONAL service. I recently experienced the ladder at the Morong Audi Service department. I brought my car in for a rattle that was coming from the moonroof area. I took one of the Techs for a road test and was fortunate enough to replicate the issue which gave the Tech the greenlight to dig-in and diagnose the problem. Long story short, due to labor and/or parts shortages my car was in their shop for almost 6 weeks. I'm all too aware of these obstacles plaguing dealerships currently as I work in the automotive industry myself, so I never complained about not having my car. Plus, they provided me with a loaner while they had my car so I literally had nothing to complain about. When the fix was completed and the bill finally came I was advised the work was not covered by warranty, BUT because they were so thankful for my patience they had gone ahead and comp'd the bill. I paid nothing. Not a penny. And I hadn't even been upset - they did this for me proactively. THIS is the kind of exceptional service that creates a customer for life. Thanks, Morong! More

Alyssa (Service Advisor) was extremely knowledgeable and very helpful. She responded to my service inquiry and my vehicle was returned in excellent condition. very helpful. She responded to my service inquiry and my vehicle was returned in excellent condition. More

Terrible customer service. No communication. Doesn’t hold vendors accountable. Freshman level service advisors for high end vehicles No communication. Doesn’t hold vendors accountable. Freshman level service advisors for high end vehicles More

I have owned three VWs over the years and have experienced excellent service from Dylan and the Morong dealership. experienced excellent service from Dylan and the Morong dealership. More

Morong’s staff is very professional and I am always served well as a customer. Mark, the Service Manager, is always helpful and knowledgeable. served well as a customer. Mark, the Service Manager, is always helpful and knowledgeable. More

My contact with a service advisor was extremely unpleasant. Thanks to Dylan Koenig for coming to my assistance successfully without being asked. Bad experience WITH BAD CUSTOMER SERVICE. unpleasant. Thanks to Dylan Koenig for coming to my assistance successfully without being asked. Bad experience WITH BAD CUSTOMER SERVICE. More

I was unable to contact anyone in the service department by phone. I was directed to leave a message several times I called. I had an emergency tire repair and was visiting from out of state. by phone. I was directed to leave a message several times I called. I had an emergency tire repair and was visiting from out of state. More

Worst Customer Service for an Audi Dealership. Covid or no Covid, being asked to leave a voice mail message for service in unacceptable under any circumstances. Waiting hours for a return call with an emer no Covid, being asked to leave a voice mail message for service in unacceptable under any circumstances. Waiting hours for a return call with an emergency tire repair is just not right. More

Very sketchy service! And don’t stand by their work. Brought a 2017 Audi in for routine service about two weeks ago. Car was in good shape and all electronics were working. When I got the car back the Brought a 2017 Audi in for routine service about two weeks ago. Car was in good shape and all electronics were working. When I got the car back the navigation was completely non-functional. Brought it back in today to gave them correct whatever they did to it.😬 They would not take any responsibility and wanted to charge me $2700 to fix their error. Not sure how that makes sense to anyone?!! When we asked the person at the front, they just shrugged their shoulders. Just Absolutely no interest in customer service. More

Dishonest in that you bring a car in for something and they will tack on unnecessary extra parts and labor. Then they’ll add an extra charge for shop towels and cleaning the tools. Service manager just sa they will tack on unnecessary extra parts and labor. Then they’ll add an extra charge for shop towels and cleaning the tools. Service manager just says “that’s the way we do it” but I checked with another dealer where I bought this Q5 and they said half the work was unneeded More