Morrie's 394 Hyundai - Service Center

It took multiple calls for me to find out where my replacement radio was. Service people told me to call parts ; parts told me to call service. Representatives left a message saying for me to call the replacement radio was. Service people told me to call parts ; parts told me to call service. Representatives left a message saying for me to call them to find out where my radio was, instead of looking it up and telling me since I left them all the information. Once the appointment was scheduled everything went fine. But it was a lot of trouble and a lot of phone calls that I didn’t appreciate More

Buyer beware, I may have bought happy from Morrie's 394 Hyundai but certainly didn't stay that way. My 2020 Palisade with 61K miles on it recently went from working fine to a complete and sudden alternato Hyundai but certainly didn't stay that way. My 2020 Palisade with 61K miles on it recently went from working fine to a complete and sudden alternator failure that left my car dead in my driveway. I called up Morrie's Hyundai where I bought my car to see what I should do and if it was covered under warranty. I asked about the warranty and my extended warranty I'd bought from them and they said they couldn't answer my warranty questions without me bringing the car in. I told them it wasn't running and asked if the tow would be covered which again they said they couldn't answer. I asked if I could get a loaner car and they said they were over a month out to have a loaner available and couldn't answer if the loaner would be covered unless I brought the car in to be looked at. I asked if I had the car towed in, how quickly could they look at it. The answer was they could get me an appointment to look at it in 16 days! So the best they could do was have me tow my car to them, not get a loaner, and they could look at it to see what they could do and if anything was covered by warranty in 16 days. I called another Hyundai dealer (Walser) who would actually answer my questions about my warranty that unfortunately, told me Hyundai is pretty strict with their warranties and the alternator coverage is only for 60K not 61K miles. They also said the extended warranty I purchased was only through Morrie's and would have to go to them for extended warranty questions and service. I e-mailed my sales person as she's was great to work with when I "bought happy". She tried, but said there was nothing she could do to help me or answer my questions. In the end she didn't even respond to my last e-mail question. In a panic, I called a local mechanic (TGK) who said could order the alternator from Hyundai but it would take 3 days to arrive at a cost of $701.55 plus labor and he would put it in as soon as it arrived. He recommended I charge the battery overnight and maybe could avoid needing to tow it which worked great. In the end I got the alternator replaced at 61K miles for $940.24 in three days by TGK with no help from Morrie's other than to tell me they could look at it in 16 days if I found a way to get my car to them. This is my first and last car I'll ever buy from Morrie's due to their horrible customer service and refusal to even try to help answer my questions. Unless you can go weeks without your car, you may "buy happy" but in my opinion, you likely won't be happy if you have any mechanical issues with your car like I unfortunately did. More

Just quick note. I made an appt and asked for a driver side light bulb be ready to be replaced. Upon arrival in the morning the light bulb was not there. Ultimately a I made an appt and asked for a driver side light bulb be ready to be replaced. Upon arrival in the morning the light bulb was not there. Ultimately as my car was there all day it was replaced but not sure why after having it requested weeks in advance it was not ready when I checked in. More