Morrie's Buffalo Ford

Friendly and easy process overall. It was worth the drive to find the exact vehicle I wanted. It was worth the drive to find the exact vehicle I wanted. More

Morries Ford in Buffalo has very poor scheduling and communication with customers. Let me share an experience I had with them recently. I had an appointment set for Monday, April 22nd, at 7:30 am. I dro communication with customers. Let me share an experience I had with them recently. I had an appointment set for Monday, April 22nd, at 7:30 am. I dropped off my vehicle at 6:00 am before their opening time, but throughout the day, I heard nothing from them. By 4:00 pm, I started trying to reach someone in the service department to get an update on our vehicle since we were relying on a borrowed one. Initially, I was told they would transfer me to Aaron's phone, but his voicemail was full, so I called again, and an email was sent to him to contact me. Around 6:00 pm, Aaron finally called back. He mentioned they were swamped with work from the previous week and thought they were about three days behind. He promised to update me the next morning. I questioned why they didn't inform customers about delays and maybe reschedule non-urgent appointments. Aaron's response was they were too busy to make those calls. Tuesday passed without any update. By Wednesday afternoon, I started calling again. Aaron admitted he forgot to call on Tuesday and said my vehicle would be looked at on Thursday morning. They eventually diagnosed it and sent a video and estimate but didn't call me about the repairs. When I reached out, Aaron said I needed to call and approve the repairs. It was frustrating that they didn't just call me directly to speed up the process. More

Great customer service! They were also very efficient and easy to do business with!! Would definitely recommend them to others!! They were also very efficient and easy to do business with!! Would definitely recommend them to others!! More

very friendly and warm welcome, the people were kind and helpful with all questions. Awesome experience (: helpful with all questions. Awesome experience (: More

Zach and layson were very friendly and helpful in finding a new car. Wade Carlson was very unprofessional and rude and kept pushing a warranty I did not want and was not up front with the details of my loan. a new car. Wade Carlson was very unprofessional and rude and kept pushing a warranty I did not want and was not up front with the details of my loan. I had to ask what bank and what my interest rate was and he gave me a 6 year loan when I had asked for a 5 year loan. More

I arrived early and my vehicle was serviced prior to my scheduled appointment time. The services were explained in addition to a couple of this that should be addressed. Great job! scheduled appointment time. The services were explained in addition to a couple of this that should be addressed. Great job! More

In for oil change, great service and great communication. Happy with service and work performed. Happy with service and work performed. More

This dealership is very friendly and is very accommodating when we need something done with our vehicles. accommodating when we need something done with our vehicles. More

All staff members I've encountered at Morries Buffalo Ford are very nice and professional. I recently had them service a vehicle and although it could have been a little more efficient they completed all Ford are very nice and professional. I recently had them service a vehicle and although it could have been a little more efficient they completed all requests in a timely manner, and I could monitor the progress. More

Staff was great! Katara was very knowledgeable about the truck and quickly pointed out the high lights. As we were going through our financing, she helped empty my Katara was very knowledgeable about the truck and quickly pointed out the high lights. As we were going through our financing, she helped empty my old truck and placed all the items in the new truck in the exact same spots. Thank you for the great experience Katara! More