Morrie's Buffalo Ford

It's ok. Standard dealer stuff, high prices for service. They were short staffed multiple times in service people to quote my repairs. Had to pay for investig Standard dealer stuff, high prices for service. They were short staffed multiple times in service people to quote my repairs. Had to pay for investigation of a noise that had a clear TSB (tech service bulletin) for a known issue. More

Fast and efficient service, friendly and helpful employees, was able to get a same day appointment in quick lane for an oil change. employees, was able to get a same day appointment in quick lane for an oil change. More

1.5 days after my appointment time my car had not yet been looked at and was not going to be diagnosed that day. I had previously stated I needed the car back so I picked it up and scheduled elsewhere. N been looked at and was not going to be diagnosed that day. I had previously stated I needed the car back so I picked it up and scheduled elsewhere. No one seemed surprised or like anything was unusual about this timeline. Horrible business model! More

Anytime we have service done, it always take way longer than they state. Only brought vehicle in due to a recall. Dropped off at 7am and had to call at 4pm. Lady said she didn’t know where the car was and than they state. Only brought vehicle in due to a recall. Dropped off at 7am and had to call at 4pm. Lady said she didn’t know where the car was and would call me back. 45 minutes later I called back and a new person was working and she went home. Was told the car would be done within the hour… called back 90 minutes later and then was told it was done. No call saying it was complete. When I arrived, only 1 person was working and 3 customers waiting. When it was my turn they didn’t have my paperwork completed so I had to wait another 15+ minutes. More

We stopped in and asked to look at a couple of vehicles we saw online. Our sales person Mariah was friendly and eager to help. The overall experience was pleasant and no pressure. I would recommend this de we saw online. Our sales person Mariah was friendly and eager to help. The overall experience was pleasant and no pressure. I would recommend this dealership. More

The service was very quick! However we noticed after we left the dealership that the keyword suddenly doesn’t unlock the driver door. We didn’t have this issues before. We still However we noticed after we left the dealership that the keyword suddenly doesn’t unlock the driver door. We didn’t have this issues before. We still don’t know how to resolve this issue. More

Zach was fantastic, helped me all the way. Very responsive in answering emails and messaged Very responsive in answering emails and messaged More

Over the past five years, I had very satisfactory service at Morrie’s Buffalo Ford dealership. Previously I dealt with Morrie’s Ridgedale Ford in Minnetonka until they changed service management and staff t at Morrie’s Buffalo Ford dealership. Previously I dealt with Morrie’s Ridgedale Ford in Minnetonka until they changed service management and staff that caused me to leave that dealership due to a bad experience. More

Great service, Dylan was very knowledgeable and walked through the process. I'm very pleased. through the process. I'm very pleased. More

Great service with a wonderful attention to doing things right. The friendly atmosphere created by each employee I dealt with made the entire experience very pleasant. right. The friendly atmosphere created by each employee I dealt with made the entire experience very pleasant. More