Morrie's Minnetonka Ford

I have bought several cars from this dealership, and i have been treated fairly and they have always followed through with excellent service. I trust the mechanics, they keep me informed of up-coming serv have been treated fairly and they have always followed through with excellent service. I trust the mechanics, they keep me informed of up-coming service dates/mileage, and explain along the way services needed, and why. Ford has continued to be an excellent product, and the independant ratings along the way, over the years are consistant with that. If i need a car while mine is being serviced, it's there. When they say it will be ready at a particular time, it is...... What else can i say, i'm confident with these guys, and never feel let down.... More

I just want to start off with a thank you to Morries, but specifically Dan and Paul. These 2 guys at this location were amazing in their customer service and making sure I was completely happy with my purcha specifically Dan and Paul. These 2 guys at this location were amazing in their customer service and making sure I was completely happy with my purchase. A co worker recommended me to this dealership due to the great customer service he had. I started working with Dan and right away he was able to help me figure out what I was looking for. I gave him the options he needed to help me find a car. Everything was great, I bought the car and away I went.... or so I thought. About a couple weeks after the purchase of the car, I realized I made a mistake and wanted to get a larger vehicle. I stopped back in there and talked with dan, he then talked to Paul to see what my next move should be. Because morries has a 30 day "buy happy" promise, I was able to exchange my just purchased car for a vehicle that I would be very happy in. Thanks Guys! More

I just purchased a Lincoln MKX from Morries of Minnetonka last week and love it! Marilee and Paul were so very helpful in trading in my car, but getting me the one of my dreams. This is my 3rd car purcha last week and love it! Marilee and Paul were so very helpful in trading in my car, but getting me the one of my dreams. This is my 3rd car purchased from Morries and 2nd from this location and have to say, I will be back to purchase all my vehicals from them. Not only were they easy, they truly lived by the "Buy Happy" moto you hear so much about. I run a local restaurant and just have to say that this team is top notch. From trading in my old Lincoln, to financing me during this economic hardship, to getting me in to a SUV I had only dreamed about! THANKS SO MUCH MARILEE AND PAUL. I hope to be back in a year or two and trade in to a newer one! More

Parts counter isn't great Their customer service when it comes to getting parts from their parts department is horrible. Nobody is ever at the counter, and i guess you have t Their customer service when it comes to getting parts from their parts department is horrible. Nobody is ever at the counter, and i guess you have to call using their phone to get them to come out of a room behind the counter. This place is not professional. More

This was a very good experience for me. I like The Buy Happy Promises and they were easy to understand. The one-price deal was easy and fast, and I felt very comfortable with the process. Now I have the c Happy Promises and they were easy to understand. The one-price deal was easy and fast, and I felt very comfortable with the process. Now I have the car I wanted with all of the trimmings ~ I will recommend Morrie's to everyone I know. Thanks for everything! More

This is the third car I have purchased from Morrie's Minnetonka Ford. Each time, I have had a very good experience with the people involved in my purchase. I also obtain virtually all of my service w Minnetonka Ford. Each time, I have had a very good experience with the people involved in my purchase. I also obtain virtually all of my service work there, and have been more than satisfied with the quality and the promptness. I highly recommend this dealer. More

Bluetooth would not work on a two month old 2008 Mercury Mariner. It is fully covered by warranty and extended warranty so I made an appt. to bring it in at 10:am and was there a bit before. After a two hou Mariner. It is fully covered by warranty and extended warranty so I made an appt. to bring it in at 10:am and was there a bit before. After a two hour wait I asked if the car would be ready soon and was told it had been ready an hour ago and was sitting in the lot. When I went out to find it, the car was sitting there all doors unlocked, no one around, with my cell phone, warranties, registration papers laying in full view on the seats. The Bluetooth did not work. Went back inside and was told they had no idea how it worked and so couldn't fix it. They told me "we don't handle accessories". The Mercury Mariner (there were 10 others like it on the lot), came factory loaded with the Bluetooth but they seemed unaware that this was possible. When I asked what I should do now they had no idea. Went home and called to talk to a manager named "John" trying to explain my exasperation at my whole morning being wasted at his dealership and was rudely treated because "he didn't know anything about it". He kept interrupting and snorting into the phone as I was talked down to and spoken to as if I was wasting THEIR time. When I got mad and explained about the car being brand new and having paid for all the extra warranty protection etc. he hung up the phone on me. I have a suspicion that the treatment I received at Morrie's Minnetonka Ford Lincoln Mercury might be because I am a person of color. I mean...I know mostly white people live out here in Minnetonka ... so do they treat their white customers this way? How can they not know about Bluetooth? Why would they leave my car with my insurance papers, warranties, car documents AND my cell phone, unattended and unlocked in an open parking lot and leave me sitting unadvised in their waiting room for two hours? Morrie must be so confident he won't wind up like Denny Heckert he has no problem with his employees insulting his customers (well former customers) I have bought cars from Morrie's (at different locations) including a Subaru that was a lemon from day one , but I'll walk to town before I ever buy a vehicle from them again. More