Morrie's Minnetonka Subaru

Very friendly and easy to work with sales staff. Process of car and services were the best that I could find in the area. I really appreciated Hani for his care with me. of car and services were the best that I could find in the area. I really appreciated Hani for his care with me. More

Attentive and responsive staff Everyone was very responsive and knew what I was looking for and what I could do financially and they made it happen. I had specific things I was hopi Everyone was very responsive and knew what I was looking for and what I could do financially and they made it happen. I had specific things I was hoping for and didn't think I would be able to find at my price point but they found it for me so kudos to Morrie's. More

My shopping & purchase experiences at Morrie’s Subaru was exceptional! Janette is very knowledgeable and professional. And John Stegner made the Finance process easy to understand and thoroughly covered the exceptional! Janette is very knowledgeable and professional. And John Stegner made the Finance process easy to understand and thoroughly covered the options available More

I was not happy with my experience at Morries. When I first arrived it was a Monday evening. I was late to arrive and the sales person was in a rush. I hardly got to look at the outside of the car and h first arrived it was a Monday evening. I was late to arrive and the sales person was in a rush. I hardly got to look at the outside of the car and he was pushing me to test drive it. After the test drive I decided I did like the car and filled out some paperwork. The next day when I arrived I met with the finance person. She told me she had a great rate for me, 6.87. I was shocked and said "5 weeks ago I applied for a load at a different store and got 2.91". She didn't think that was possible, she consulted with her manager who said it was impossible and the sales person who said it was impossible. Three different people telling me right to my face that I was a liar. Feeling like I was backed into a corker I agreed and signed some of the papers. Meanwhile the next day I google to find financing and I was approved for a loan at 2.89%. I called and notified them I would be using this other company for my financing. The sales person then called me and told me I need to just finish the paperwork and after it's done I can re finance with the new bank. I think not!! I get that try all get some kind of commission out of who they use to finance the loans but seriously, 6,87 vs 2.89 that is a difference of $27 per month on my payment or nearly $1560 over the course of a 5 year loan. My next complaint was I bought a car "as is". As I mentioned earlier I was rushed through the process. i didn't have any time to even look under the hood more or less to ask a friend to join me to look over the vehicle. The day finally comes to get the car and as soon as I leave I am heading up north about 3&1/2 hours. About a hour into the drive the tire pressure light comes on, then I start hearing and feeling this humming sound when I'm turning to the left. The next day I notified my sales person who notified the used car sales manager. When he called to ask when I was bringing the car in I told him I would be in with my lawyer friend at 3:30. I brought the car in on Monday. Here it is Tuesday and I'm without my car. The difference this time, and it may just be me. I had never been treated so kindly until this visit. Was it because I brought my lawyer firmed with??? Prior to this my sales person hardly had a moment to spend with me. Fortunately my finance person was delightful and quite a joy to work with. Had it not been for her I think I would have walked away. Even though I didn't use the financing she found for me. I could tell she was a little disappointed, she still welcomed me and accepted that I found my own financing. So my advice to anyone considering Morries Subaru Minnetonka is to do your research. If they give you an interest rate that seems too high, shop around. It is definitely worth taking that little extra time to shop around to make sure you are getting the best rate possible. The next thing I would suggest is if you feel rushed, tell them to back off. This is a major purchase you should not feel rushed. Make sure to bring a mechanic with you. If you don't have one then ask to bring it to your mechanic. When I have bought used cars in the past I have been given the car fax report and I've been given the inspection sheet from the place I bought from. I didn't get this when I bought my car this time, I would Ask for that at Morries. Lastly, it's never too late to walk away. Overall I cannot say that my experience was terrible, but it also doesn't make me convinced to go buy from there again. More

I really enjoyed the friendly approach taken by Hani and Laela. The purchase was made easy and it felt like a win-win was desired by both parties. Laela. The purchase was made easy and it felt like a win-win was desired by both parties. More

Great Service Had a shuttle waiting for me at drop off, got job done fast and picked me back up when I need them to. Good job. Had a shuttle waiting for me at drop off, got job done fast and picked me back up when I need them to. Good job. More

Everyone was so helpful I can’t express my gratitude for how smooth and easy everything went. Janette is something special, you guys better hold onto her for as long as you can. Lara was extremely helpful a how smooth and easy everything went. Janette is something special, you guys better hold onto her for as long as you can. Lara was extremely helpful as well explains all of the finances and how everything works. I couldn’t have asked for a better group to help me lease my first new car. More

Thank you Morries Subaru and the great customer service from Scott Putnam! He made my first ever car purchase an awesome experience if I could give more than 5 stars I would!! Thank you again! from Scott Putnam! He made my first ever car purchase an awesome experience if I could give more than 5 stars I would!! Thank you again! More

The staff were exceptional. Everyone was knowledgeable and accomodating. No questions went unanswered. My sales consultant took a great deal of time to see to it that I was comfortable with my choice and and accomodating. No questions went unanswered. My sales consultant took a great deal of time to see to it that I was comfortable with my choice and decision. The facility was welcoming, pleasant, and offered every amenity. My sales consultant was first rate... She was helpful, genuine, thorough, courteous and intelligent. I had an excellent exlerience. More

In the past I have had some bad experiences at other dealerships. I have had a lot of pushy sales guys offer me unfair deals and always feel like I am in a battle. This was not the case at Subaru. We dealerships. I have had a lot of pushy sales guys offer me unfair deals and always feel like I am in a battle. This was not the case at Subaru. We had such an outstanding experience with Tom. I can't over state enough how easy it was to trade a vehicle and how fun it was to get set up for success by Tom. He really made our customer effort low and was very entertaining. We will be highly recommending Subaru and Tom to friends and family. Lara was really great as well. She took on all the hardships of paperwork was enthusiastic and made us feel like she really cared about us. More