Mossy Toyota

Worst Customer Service I had the worst first car buying experience. The financial manager Andrew Gray was very rude. The day I initially bought the car he told me tire insur I had the worst first car buying experience. The financial manager Andrew Gray was very rude. The day I initially bought the car he told me tire insurance, the alarm system and the warranty was included in the price of the car. Two weeks later when the statement comes in I realize there was an extra cost for all those optional items that I was never told was an extra charge. I review my contract (that was never shown to me while I signed)and call in to see if it the optional items be changed and a very helpful lady says it can be done so I make the appointment again with Andrew Gray. I show up to the appointment and he makes us wait for 20 mins while he’s chatting with his coworkers laughing and he comes out and calls us into the office and I told him I wanted to take these optional items off the contract and he starts yelling at me saying these things were discussed the first day and I asked him to not give me attitude to just cancel those additional items and he continued to be very rude and unprofessional saying I knew nothing about finance and how he should clearly be my financial adviser. At this point I wanted to almost cry of the attitude Andrew was giving me to try to make me feel stupid but I stood strong to have those additional items off my contract. Everything but the alarm system was taken off the price. He said he had nothing to do with the purchase of the alarm system I had bought it downstairs in the sales department but I was never informed at any moment of a purchase of an alarm system. We even told him the first day before we bought the car a sales man gave us the keys and said you’re good to go and I told him we still need to do the paperwork to pay for the car. Never was that alarm system discussed. I called to speak to the general manager because of Andrews horrible customer service and no one answered. It was a horrible experience never coming back. More

Great Personnel Had a great experience with no issues. This dealership took care of everything in a reasonable amount of time. The wait was minimal and wait room was Had a great experience with no issues. This dealership took care of everything in a reasonable amount of time. The wait was minimal and wait room was accommodating. More

Simple Someone from their internet team called me on the phone to see if I would be interested in coming in to look at the car I was checking out. I came in Someone from their internet team called me on the phone to see if I would be interested in coming in to look at the car I was checking out. I came in they let me test drive it to make sure everything checked out so I bought the car. It was a very streamline process and it made things easy. More

Great experience! I'm happy with my purchase with Derek, he was knowledgeable and courteous that made us comfortable throughout the process. His professionalism was the I'm happy with my purchase with Derek, he was knowledgeable and courteous that made us comfortable throughout the process. His professionalism was the reason we picked this dealership. Thanks! More

Great experience My second time purchasing a car from Mossy Toyota Mission Bay. I contacted the dealership via email on a Friday and promptly received an email return My second time purchasing a car from Mossy Toyota Mission Bay. I contacted the dealership via email on a Friday and promptly received an email return from Tyrone in internet sales. He set an appt for me via email for the next day which was most appreciated as I was busy at work. Tyrone was professional and courteous throughout the entire appointment and helped me with all of my questions and concerns. Not entirely sure if the car was the best fit, the dealership offered me to take the car home for a night to show my husband. Ultimately, due to high demand for the car, we ended up purchasing the car that day. Tyrone gave us a great customer experience and went over and beyond to get the deal done and made sure we were happy. Very pleased with my car and with Mossy Toyota. Thanks! More

Helpful I came into the dealership looking for a new vehicle and wasn't sure how the process worked. I was happy to work with Jun who helped me through the en I came into the dealership looking for a new vehicle and wasn't sure how the process worked. I was happy to work with Jun who helped me through the entire process and made it fast and easy. Thanks for the hard work and I recommend all my friends and family to this dealership. More