Mossy Toyota

Go to a dealer that actually wants your business. We've purchased from other Mossy dealerships and had a much better experience. These things typically boil down to leadership and clearly Cole Lowe We've purchased from other Mossy dealerships and had a much better experience. These things typically boil down to leadership and clearly Cole Lowenfield is missing the mark. Over the course of 5 days we sent 4 emails simply to find out if a particular truck was in stock before making the drive down to purchase it. We emailed both Sales Managers (Danny & William) then the General Manager (Valerie) and finally Cole. Not one of them got back to us with an answer. Given the backlog of trucks starting to show up on dealership lots you would expect some effort, any effort, to follow up with a prospective buyer. More

Avoid this dealership at all costs. ..Took in my mint condition 70k truck for warranty. only 3000 were made in this color and style so it's rare. They decided to smash, damage completel ..Took in my mint condition 70k truck for warranty. only 3000 were made in this color and style so it's rare. They decided to smash, damage completely ruined this original truck and they didn't even tell me about the damages they caused. Talking about bad customer service. Dale Snow is bar worse person to deal with. Rude as can be. No class. Customer service manager has no clue at all. They didn't even say sorry for what happened and never fixed it to original. They are awful here. GM forget about it he's to busy. They could have made it right but noooo. Dale snow had the call and now I'm going to take them to court. Bunch of idiots. Don't go here at all. Carlsbad is not far and wow the customer service is amazing. Mossy Toyota will never see me there again and I'll never buy there again. Jerks More

Came in at 3:50PM. Made a deal by 5-6PM and it is currently 8:30 and STILL waiting for finance. Asked numerous times for an ETA and here are all the ETA’s I’ve received Made a deal by 5-6PM and it is currently 8:30 and STILL waiting for finance. Asked numerous times for an ETA and here are all the ETA’s I’ve received. 3hrs, 30mins, 15mins, 10mins, 5mins, 2mins, I don’t know. Jake was awesome but after he left, we were basically sitting here with the cleaning crew with no ETA and no updates. More

Such a nice gentleman great service was very helpful in everything he did and showed us everything he did and showed us More

Excellent customer support. Honest, reliable, I highly recommend buying your next vehicle from Jake Thomas at Mossy Toyota. Honest, reliable, I highly recommend buying your next vehicle from Jake Thomas at Mossy Toyota. More

The sales experience was very direct and seamless. I got the deal I was looking for. However, post sales is HORRIBLE. I had to reach out myself just to complete the paint protection job (sales person I got the deal I was looking for. However, post sales is HORRIBLE. I had to reach out myself just to complete the paint protection job (sales person never replied to texts) and when I got to the service bay, I had to wait for almost an hour and I got skipped over other (white) individuals. I also tried reaching out multiple times to confirm my prepaid maintenance extension and so far, I haven't heard back from anyone. It's quite disappointing given how well the sales experience went. More

Really like the people, really liked the customer service. Very professional & accommodating. Dealership was clean & welcoming. service. Very professional & accommodating. Dealership was clean & welcoming. More

Robin and James were both amazing. They were kind, patient and explained every step of the process to us. I couldn't have asked for a better truck buying experience. They were kind, patient and explained every step of the process to us. I couldn't have asked for a better truck buying experience. More

James was really helpful since the moment i got there. I went to Toyota without the intention of buying anything right away but they had great cars excellent prices. James guided me a lot throughout the p I went to Toyota without the intention of buying anything right away but they had great cars excellent prices. James guided me a lot throughout the process and did his best to help me reach a good deal. More