Mossy Toyota

Update PLEASE READ ENTIRE REVIEW It's been three hours since I sat down in this chair and waited for finance to call me. I bought a car from this incompet PLEASE READ ENTIRE REVIEW It's been three hours since I sat down in this chair and waited for finance to call me. I bought a car from this incompetent dealership nearly three months ago and have not received my plates. When the DMV sent me a letter notifying that my registration is due, I figured I would come pay Mossy Toyota a visit to sort things out officially/face to face (as opposed to having the salesman tell me "I'm still checking" day after day). The customer prior to me left more than 40 minutes ago, yet I'm still waiting for Chris in financing. Please take yourself to a more competent, professional dealership that'll get take care of your paperwork & legal issues in a prompt fashion. This is beyond ridiculous. Turns out, i waited three hours for absolutely no reason. When I first walked into the dealership, I was greeted by a salesman who was standing outside and kindly asked what I needed. I told him that I need to talk to the financing office to get my plate situation sorted out to which he responded with a polite gesture towards the coffee machine so that I could sit and wait comfortably. Little did I xxxxing know that he told NO ONE about my situation and the rest of the salesmen ASSUMED I was tagging along with another family because I was YOUNG AND BY MYSELF. Just because I was a young, teenage-looking girl, they didn't care to ask for what I needed throughout the ENTIRE three hours. So after three hours of waiting & thinking that the first salesman took care of my situation, I found out that no one was even considering my presence despite the fact that I sat there alone for three hours. No free tank of gas or complimentary detail is going to eradicate this. Its 11:30 and I have to be up at 4:15am. Thanks, Mossy. For your amazing team of communicators and leaders. Please take yourself to another dealer to avoid wasting three hours of you life like I did. 10/12/16 The salesman who promised to compensate me after waiting three hours told me that he'd take care of my license plates. I told him that I'd be there around 8pm on 10/11/16. When I got to the dealership at 7:45, I asked for Luis Gomes and everyone looked confused. They informed me that he left for the day. No emergency, no excuse. He just left. If that doesn't deter you from this dealership, let me continue. I talked to the financer, John, who assured me that the plates were in the DMV's possession, not theirs. He said that they have no control of when plates are distributed and that he would contact their DMV clerk the following day. The following day (today) I received a phone call from the dealership; the receptionist told me that they have ONE of my TWO plates. And that there are NO REGISTRATION STICKERS on the plates of a USED car. Upon arrival, I saw that the receptionist had a box FULL of unopened envelopes and scattered registration stickers. She pulled out one of the envelopes and handed it to me, saying that they don't have the stickers and that the DMV must have messed it up. Since I've already been xxxxed over multiple times by this dealership, I decided to call USPS and ask about the tracking number that was attached to my plate. Unsurprisingly, the package was delivered and signed off a month ago. Since I have no stickers, I still have no use for my license plate and Mossy Toyota refuses to take responsibility. So, not only is this dealership profiling by age and completely incompetent... It's blatantly dishonest as well. Of course there are VERY few workers who take their job seriously; however, this was my experience and I believe that no one should be treated so unjustly. 10/14/16 A day after leaving this Yelp review, Luis called me and informed me that his manager yelled at him because she read this review. In a passive-aggressive tone, he basically ordered me to change my Yelp review. To be clear, it wasn't Luis's fault that I was put into this situation, and he was kind enough to offer help that dreadful Monday night. Nonetheless, that doesn't change the fact that he left the dealership after I informed him of the exact time I'd be there. I'm not sure if that qualifies as helping out with my situation. Thankfully, Karla (who I'm assuming is his manager) called me shortly after Luis did and asked me to reiterate the entire incident. She by FAR is the most professional and kind out of everyone I've had to deal with; so, if you find yourself in a situation similar to mine, you NEED to contact her directly. Anyways, after a ten minute phone call with her, she assured that she'd be in contact with me again to take care of my plates. An hour and a half later, I received a phone call from her, but couldn't pick up. She explained to me that the dealer will be paying for the new plates and that all I had to do was sign the papers. Next day, she told me that they are willing to pay for my registration as well. So, these 5 stars are for Karla, the savior of the day. More

Terrible dealership and customer service I gave this dealership such a low rating first off because when I purchased my car new, there were areas on the car door where the paint had been chip I gave this dealership such a low rating first off because when I purchased my car new, there were areas on the car door where the paint had been chipped. I was promised it would get fixed free of charge; however, they never made this process easy and at one point, I was being communicated with via text message. Furthermore, the salesperson who showed me the car the day I bought it did not know what he was talking about. They put on the wrong type of protection I wanted for my car and charged me for it. Instead of door protectors, they mounted the horizontal body protectors. The salesman even texted me inappropriate messages asking me out to a party. Finally, I went to this dealership to get my car serviced and after the service of my vehicle I noticed that I was missing jewelry from my compartment that I take off when I go to the gym. When I moved from California to Texas, I was finally able to get the chipped paint problem fixed by a Texas dealership. When I called Mossy Toyota to let them know I was getting this problem fixed in Texas, asking them to pay for it since it was supposed to be fixed free of charge, they told me they would call me back...nope, never did. The worst customer service and it's a shame I purchased my vehicle from here. I'm embarrassed to have their license plate frame around my license plate. More

Surprise Bills I came in to get my doors and brakes looked at and to get an oil change. Richard from service checked me in, and I told him what I needed to have them I came in to get my doors and brakes looked at and to get an oil change. Richard from service checked me in, and I told him what I needed to have them look at. At first he didn't say anything about any diagnostic fee, so l asked him, knowing that there usually is some kind of diagnostic fee. Of course there is. $130. I said that was fine because Richard assured me that "the $130 goes towards fixing the car." As it turns out, it was $1600 to have my doors fixed, so I obviously decided not to have them fix the doors and to just have them put on new brakes and do the oil change. After waiting over 4 hours, my car was finally finished and Richard explained to me the total. Previously, he told me it would be around $500 for new brakes and $35 for an oil change. Curiously, now Richard told me that the total was around $700. I asked him to break down the charges for me, and what do you know, there was the $130 diagnostic fee added on top of the cost of the brakes. I said, "Hey, I thought you said that the $130 went towards fixing the car." Richard responded that the $130 only went towards fixing the doors, not the breaks, and because I wasn't having the doors fixed the $130 had to be added on top. As you can imagine, my reaction was less than friendly. First, Richard did not tell me about any diagnostic fees, I had to ask him about it. Second, he tried to surprise me at the end with a bill that was way higher than what he had quoted and what I was expecting. This was a totally cheap move on their part and something a classic, dishonest car dealership would do. After telling him how unhappy I was with him, he knocked the $130 in half, but it was still unacceptable. Oh and before I forget, while I was waiting for four hours, I overheard what I assumed to be a sales manager tell a group of salespeople that "If you were just straight up with people, we wouldn't have all these problems" to which they all had a good chuckle. Classic. Haha. Ha. Ha. Overall, my experience was that this dealership will try to screw people out of money, has very poor customer service skills, and takes an extremely long time to do any repairs. More

Excellent Experience! Mossy Toyota is the best! Every employee you run across inside this place is helpful and pleasant, my experience was very positive in spite of my circ Mossy Toyota is the best! Every employee you run across inside this place is helpful and pleasant, my experience was very positive in spite of my circumstances that were less than ideal. It took a very long time for my insurance company to total my car and my credit situation was challenging to say the least. The store manager, Chris Ross, went above and beyond what I could have ever imagined someone would do and made it possible for me to get into a 2015 Toyota Prius II. Ary Elias, the finance manager worked absolute magic and secured the financing, I was never made to feel bad about my less than ideal credit. I had decided that I would not be able to afford the Pruis and was ready to purchase a less expensive vehicle but in the end I was able to purchase the car I wanted because they gave me an excellent deal. I am so very grateful to Chris Ross and the entire Mossy team for helping me when I was so in need. More

Service Advisor team under staffed. I've sat in the service drive for 20 minutes and no one came up to help me. They say to wait in your car, but I had to finally get out my car and get I've sat in the service drive for 20 minutes and no one came up to help me. They say to wait in your car, but I had to finally get out my car and get someone, the first person in a service shirt. I had a 3:pm appt. for a new battery and an oil change. The battery was the most expensive of three places, Cost Co. $85, AAA $100 installed, Mossy Toyota $120. 1:45 minutes later I walk over to see my car in the drive finished. No one came to tell me. After all this, they could have given me a free car wash to show good will. Nope. I won't be back. More

Lost truck keys My brother Jim bought his Tacoma at this dealership 10 years ago. He has serviced it there since. Last week he took it in for a smog check. Went back My brother Jim bought his Tacoma at this dealership 10 years ago. He has serviced it there since. Last week he took it in for a smog check. Went back three hours later and they had lost the keys and not performed the smog check. Good thing he had a hidden key on the vehicle. He left and won't be back. More

Reneged Deal by Dealer My son in the Military went to look at a 2013 Camry on 5/26/2015 going for $16,291.00 after sitting down with the salesman and working numbers. Stati My son in the Military went to look at a 2013 Camry on 5/26/2015 going for $16,291.00 after sitting down with the salesman and working numbers. Stating he would like to think about since, his intent was to finance through Navy Fed. The Manager came over and offered it to him for $14,991.00 - and then stated they could finance for 3.75%. This is all without running his credit. My son stated he would like to think about it or sleep on it since he had to be to work early the next morning. They wrote up 3 different vehicles my son looked at and instead of giving him paperwork on the vehicles, they told him to camera shoot the paperwork on their numbers for all 3 vehicles. They also offered to allow him to take the vehicle. Today he called and wanted the numbers on that vehicle to apply for his credit application on the vehicle, since he was not given a workup sheet last night. All of a sudden - they could no longer do the deal for what they offered at $14,991.00 -- then they had another salesperson call him back stating they could get him financing if he wanted to do the deal on the 16,291.00. He had received 3 calls with 3 different run arounds regarding the vehicle, they offered him for $14,991.00. They would never provide a sheet with all the numbers showing car cost, taxes, fees and bottom line (instead take a picture with your camera). The whole situation was shady at best. I would not recommend this dealership with these sort of sales techniques. Also this is a military person being treated in such a way and I will make sure that he spreads the word around his base. This was done on Memorial Day which really says alot about this dealer and their use of a Military Holiday to promote their cars. More

you better watchout what you buy !!!! I bought a pickup from this dealer, I was happy, start from next day, under the dash board of the passenger side will make clicking sound randomly eve I bought a pickup from this dealer, I was happy, start from next day, under the dash board of the passenger side will make clicking sound randomly every time I drove it. I sent it back to dealer on 04/13/2015 to find out what went wrong. the answer is going to cost me $2400.00 to fix, on top of what I paid $21,500.00. so, what you think ! I will never ever go back to any of Mossy and tell all my friends stay away from... they should tell me the true or fix it before they sell it to any one.. More