Back

Mossy Toyota

San Diego, CA

4.3
717 Reviews
Mossy Toyota is part of a group of family-owned and -operated dealerships that have been giving back to the community since 1921. At our San Diego Toyota dealership, you'll be treated to unmatched Toyota sales, service and financing, and we'll truly help you Drive Better For Less.
Contact Dealership

4555 Mission Bay Drive

San Diego, CA

92109

Directions

By Type

Showing 717 reviews

February 20, 2009

I originally reviewed Mossy Toyota with mostly 1s after their initial service. However, I contacted the management and they were extremely helpful in resolving the issue and compensating me for the misunde More

by jshin2327
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Carver
September 26, 2008

Absolutely terrible experience. They will stare you straight in the eyes and lie to you. Horrible people with horrible customer service policies. They have absolutely no interest in building a long s More

by johndoe321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Various
Feb 17, 2009 -

Mossy Toyota responded

Dear John, I am deeply concerned with what you describe as taking place in my store. Please contact me personally at JasonMossy@mossy.com so that I can get the specifics and try to solve the situation. Sincerely, Jason Mossy

September 23, 2008

I was totally taken advantage of on my tradeand was put in a full price truck when the dealer could have put me in twice as much truck for the same price, they had no mercy on me and made me believe I was More

by abegil45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
S. Sawyer
Feb 17, 2009 -

Mossy Toyota responded

Dear Abigil, I'm sorry you feel that way about your deal. We price all of our vehicles with competitive prices. We place them on the internet where they are viewed by all to see and judge. We use Kelly blue book as a guide when pricing. Only on hard to get vehicles will we sell something over Kelly blue book. We let the market determine what the price should be. If you email me your information I will be happy to look into it. We want you to be happy with your purchase. My email is JasonMossy@mossy.com. Sincerely, Jason Mossy

April 28, 2008

Process was easy but lengthy. Good trade in value and low cost made for a great deal. Vehicle test drove way better than competitive models. My Tundra drives and feels like a Lexus. More

by rick147
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Kennedy
Feb 17, 2009 -

Mossy Toyota responded

Dear Rick, Thanks for your response. We work hard to try and provide excellent service. I agree with you that the process takes too long. Unfortuntely there are 100's of different laws that govern what we can and can't do when selling a vehicle. Trying to comply with all of them is extremly time consuming and laborious. We would love to speed up the process. We welcome any feedback you may have that would help us in this area. Please email it to me at JasonMossy@mossy.com. Sincerly, Jason Mossy

April 08, 2008

I went to Mossy Toyota to buy a Prius. Nancy was the sales lady. She was very helpful. I had gone to several other stores. None of the other stores had the selection that Mossy Had. They were great! More

by john.timon1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy
Feb 17, 2009 -

Mossy Toyota responded

Dear John, Thanks for your feedback. We appreciate it. Nancy is a great salesperson. I wish we had 20 just like her. Unfortunately she just retired. Thanks again, Jason Mossy

July 03, 2007

Every one that I dealt with from lower to upper management perpetuated the sterotype of the sleazy car salesman eager to sell a car by telling you anything and making promises that werent kept. Do More

by robertharry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
all levels
Feb 17, 2009 -

Mossy Toyota responded

Dear Robert, I am deeply concerned with what you describe as taking place in my store. Please contact me personally at JasonMossy@mossy.com so that I can get the specifics and try to solve the situation. Sincerely, Jason Mossy

August 22, 2005

I bought a Scion tC, so pricing wasn't an issue with the pure pricing policy. I delt with Eric Cronin when purchasing, and the buying process wasn't so bad. However, he has been nothing but a hastle t More

by cfusionpm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Cronin (Sales), Issac Perez (Service)
Feb 17, 2009 -

Mossy Toyota responded

Dear cfusionpm, We do care about our customers. We obviously fell short in many ways in your situation. We apologize for that. Since you purchased your vehicle we have made many changes at our store. We would love to earn your business again. Please email me at JasonMossy@mossy.com and let me know what we can do to make it right with you. Sincerely, Jason Mossy

...
72