Mossy Volkswagen

Set an appoint for recall work on a GTI, they put me on hold to verify part in stock we then made a date to service it. Arrive at the service center they take the car they knew I was just going to wait for hold to verify part in stock we then made a date to service it. Arrive at the service center they take the car they knew I was just going to wait for it as approx time for recall repair was 1.5 to 2 hrs so just decided to wait for it. About a solid hour or so later and I get text your car ready!!! oh sweet I walk on back over to collect it. They say everything is fine except we don't have the part. Yeah seriously unbelievable. They sent me packing with nothing done lol. Went to a different dealership will not go back or consider for a new purchase. More

Strike One: Took my car in for a new battery and they quoted me a price. Left the car and my wife picked me up and we drove off. Got a phone call from the service department who said that they had misquo quoted me a price. Left the car and my wife picked me up and we drove off. Got a phone call from the service department who said that they had misquoted me. An extra $100 was needed. Had to turn around and pick up the car. Strike Two: Needed rear brakes replacing. Quoted me a price but did not mention that was for pads and rotors. 2nd quote from an independent service shop quoted me slightly less for both, I went there. Later VW phoned me and said actually their quote was for both. Wasted my time going there, and then booking in elsewhere. Strike Three: Had the 60k service which was good, no apparent problems. We talked about the 70k and what it entailed and they welcomed me back in 10k miles to have it done with them. (I have a prepaid service agreement up to and including the 70k service). I take the car in they do the paper work and then they tell me it is not valid because the 40k service had been done in the low 30s, so my 60k was actually the 70k and arriving at the service center with 69,900 miles was not going to get me the 70k on the agreement. They apologies profusely, but nonetheless. Strike Four (I know the baseball analogy breaks down at this point): I book my other car in on a Saturday for a 50k service and a software upgrade recall - early appointment about 8am. On Thursday I get a call asking if I can leave the car with them all weekend and pick it up on Monday. No reason given. I was handed off to another service technician who never picked up and I was left hanging on the line. Such poor professionalism, and makes me really doubt the quality of their service if their customer facing people cannot get it right. And their online appointment scheduling page has been "down" for weeks with a "try again later" message. Apparently this is deliberate because they are understaffed. Why not just say that, "because of high demand please book by phone." More

I purchased a used 2019 VW Jetta SEL for my son in August. This was one of the most pleasant and satisfying experiences I have had buying a car. I am thrilled with the salesman (Nick D'Amico), the com August. This was one of the most pleasant and satisfying experiences I have had buying a car. I am thrilled with the salesman (Nick D'Amico), the company, the finance department (Frank the tank), the car, the service department (especially CJ), and the entire process. The price was fair, the purchase was painless, and the car is absolutely magnificent. There is not a single negative comment that I could make. More

Great experience! Jorge Hernandez, Sales, & Hunter Summit, Finance were awesome! Summit, Finance were awesome! More

The sales person (Jorge Hernandez) and finance person (Frank Parto) both will not answer my inquiries about my $1,200 down payment that after 60-days still has not been applied to my loan balance. I'v (Frank Parto) both will not answer my inquiries about my $1,200 down payment that after 60-days still has not been applied to my loan balance. I've tried numerous times to reach out them to them both. Neither will as much as reply to me. I'm now waiting to hear back from the General Manager, Matt Smith - fingers crossed! VW America and my attorney will be my next stops if they continue to stonewall and avoid me. Be careful dealing with Mossy; they're great when you're giving them the money; not so good when they owe you anything. They've been unresponsive and unhelpful with these needs. More

Don't tell you anything until after you have paid for the used car. Didn't tell us no 2nd key, oh too bad sorry, had to pay a lot to get 2nd key made. No floor mats, they not even sorry about that. Got car h used car. Didn't tell us no 2nd key, oh too bad sorry, had to pay a lot to get 2nd key made. No floor mats, they not even sorry about that. Got car home, oil leak, told to just take to a mechanic to get it fixed, no help with that. The finance guy was completely rude, not nice or friendly or helpful at all. Will never buy a used car from them again! More

Thank you Chano for taking such good care of me and my husband. You made everything so easy and we appreciate you! Go see him! husband. You made everything so easy and we appreciate you! Go see him! More

Dishonest! I leased my 2017 Passat from Mossy. Upon signing I specifically asked if I would pay a dime when I turned in my vehicle. They told me as long as I was I leased my 2017 Passat from Mossy. Upon signing I specifically asked if I would pay a dime when I turned in my vehicle. They told me as long as I was not over on miles I would not owe anything. I could turn the vehicle in and walk away. Lies! Apparently there is a fee called a disposition fee that every lease company charges upon return of the vehicle that is non-negotiable. It normally runs between $300-$400. This should have been revealed to me at signing. They flat out lied to get the sale. Never again! Cheat me once, and it will be the last. More

AMAZING Customer Service - CHANO is your guy! Hello! I am writing this comment in regards to the service I received from Chano Alvaro this past weekend. To say he was kind, helpful and a pleasu Hello! I am writing this comment in regards to the service I received from Chano Alvaro this past weekend. To say he was kind, helpful and a pleasure to work with is an understatement. I truly dislike this entire car buying process because of the "sales guy" sort of approach. While he was informative, engaging and just a good guy ... he NEVER made me feel uncomfortable or pressured at any time. Even when we almost walked away ( after a couple of hours already ) because I wanted a car that wasn't on the lot .... he didn't have an attitude or act upset (which has happened before with sales guys multiple times) at all. He did everything he could do to advise us of other options and eventually we BOUGHT A CAR! Had he been too pushy or made me feel uncomfortable at any time, we would have left. He was professional. He was kind. He kept going back to his boss and asking for all of our requests and possible discounts ... even when he knew there was NO chance of it happening. But we appreciated that because he did everything he could for US! In the end we got a beautiful new VW Atlas ( with light interior :-)) and made my kids smile bigger than even I was!! I hope he is recognized for his honest and genuine approach! We will recommend him going forward for sure! Laura and Scott Valentine More

waiting... and waiting My used Volkswagen only came with one key. I lost it. hard. I contacted Mossy and they told me it was three days, had to be cut at the depot, so sorr My used Volkswagen only came with one key. I lost it. hard. I contacted Mossy and they told me it was three days, had to be cut at the depot, so sorry. They took my number and said they would call me as soon as it came in. More than a week later - no call. I call them "oh yeah, we have it right here" he said to the fuming customer who has lost the use of his vehicle for over a week. I gotta find some other way. Don't go there - that way lies pain misery and death. But seriously it was the worst customer service experience in 40 + years. Rot in heck you parasitic xxxx. More