Mossy Volkswagen

Sketchy beware I contacted dealership regarding a vehicle that was advertised. They didn't seem to want to honor that price is first issue. Second is I filled out cr I contacted dealership regarding a vehicle that was advertised. They didn't seem to want to honor that price is first issue. Second is I filled out credit app to have them work on finance offering a 30% down and stopped in to look at and if they needed anything additional from me. I called in the evening because I hadn't heard anything and I was told by Pete in finance that it was sold early that day and Mitch salesperson was supposed to call and notify. Very sketchy and highly unprofessional!!! More

BAD BUSINESS Had a verbal agreement with Matt the manager and Meredith(Internet sales manager). They brought a Volvo to sell me and we agreed upon price and said I Had a verbal agreement with Matt the manager and Meredith(Internet sales manager). They brought a Volvo to sell me and we agreed upon price and said I would be there in morning to sign paperwork. They sold it that night for a few more bucks....hope it was worth it!! Loyalty and honesty are important this day and age and lies have no place in the USED CAR INDUSTRY LET ALONE A MOSSY LOCATION. I've bought several cars from Mossy...what a shame More

Friendly staff who will get you into the car of your choice Staff are friendly and will do what they need to to get you into the car of your choice even if you have bad credit. Staff are friendly and will do what they need to to get you into the car of your choice even if you have bad credit. More

Great Buy!!!! This was the best New car experience I have had in a long time, Mossy VW made the purchase fast and easy. What a no brainer if you are looking for a n This was the best New car experience I have had in a long time, Mossy VW made the purchase fast and easy. What a no brainer if you are looking for a new car what's better than a VW. Can there be a better dealership Mossy!!!!!!! More

Auto repair I can't express how appreciative I am of Chris Osborn in Mossy VW's service department. My GTI was hit by debris on I-15 on a weeknight and I limped i I can't express how appreciative I am of Chris Osborn in Mossy VW's service department. My GTI was hit by debris on I-15 on a weeknight and I limped in to Mossy VW Escondido a little after 6pm (after closing). Fortunately for me Chris was working late and instead of turning me away (which is what I expected), he took care of me completely. He got me into a loner car until I could get a car rental the next day and communicated with me daily in regards to the insurance process and repairs on the car. Even when I picked up my car, they did an amazing job cleaning the car even down to polishing the tires. He was the most compassionate, honest, and professional service advisor I have ever met or worked with (whomever is his boss...he needs a customer service award and a raise!). I had never been to Mossy VW and was expecting the same horrible customer service and lack of attention to detail with any of the other big car dealerships, but it was the opposite. They have earned my future business for sure. More

I just got a VW CC and I absolutely love it. I ended up I just got a VW CC and I absolutely love it. I ended up at Volkswagen Mossy Escondido because of David. He was extremely responsive, straight and h I just got a VW CC and I absolutely love it. I ended up at Volkswagen Mossy Escondido because of David. He was extremely responsive, straight and honest with me and took me seriously while some of the other dealers did not. Ask for costco discount for your next VW purchase! More

After purchasing BMW accessories as Christmas gifts at Mossy BMW of Vista, I decided to try having my vehicle serviced at Mossy VW. I am fairly familiar with vehicle service parts and procedures and I fel Mossy BMW of Vista, I decided to try having my vehicle serviced at Mossy VW. I am fairly familiar with vehicle service parts and procedures and I felt as though Rob was a very honest and helpful service advisor. Everyone I encountered on staff had a friendly demeanor and overall I was very impressed by this location. After waiting several hours as South Bay VW for an oil change and being incorrectly told I needed brakes, I will never again take my car to that location. My family has had wonderful experiences at Mossy BMW, Nissan, and VW. Keep it up, guys! More

Sales dept totally upfront and honest with prices and margins, everything checked out with my Internet research and other dealers. Service department is top notch. In fact, when I cam in asking where I margins, everything checked out with my Internet research and other dealers. Service department is top notch. In fact, when I cam in asking where I could some wiring diagrams, they went back and printed out a complete set, no charge. Also gave advice on my installing accessories (not purchased through them). The only negative I can think of (and I haven't been affected by it yet) is that they don't give out loaner cars for extended service, and they told me that up front. More

If you are considering a VW, you MUST check out Mossy VW in Escondido. Matt, Jerrad and Nate were absolutely fantastic and their expertise and patience is truly unparalleled. I have been shopping for cars f in Escondido. Matt, Jerrad and Nate were absolutely fantastic and their expertise and patience is truly unparalleled. I have been shopping for cars for months and have had the opportunity to work with sales teams throughout San Diego in the process, so it is with great confidence that I say that the team at Mossy VW really is the best of the best. Their patience and knowledge was so comforting to find and made the buying process so much more enjoyable... And I love my Jetta! I will, without a doubt, be recommending Matt, Jerrad, Nate and the entire team at Mossy VW to all of my colleagues, friends and family! More

First off, Dan Baker is a great salesman at Mossy VW. I had worked with him previously when the dealership was Classic VW and was pleased to see that he was still there. He is down to earth, friendly and had worked with him previously when the dealership was Classic VW and was pleased to see that he was still there. He is down to earth, friendly and doesn't not employ any smarmy, auto sales tactics. I would recommend him highly if you do go to Mossy VW to purchase a car. On a side note, however, the finance department at Mossy is awful. I purchased my new Jetta on 5/20 at 8:45 p.m. and we were not called into the finance office until almost 10:30 p.m., well after the dealership closed. I was assurred that the licensing and payoff of my trade in vehicle would be taken care of. Well, it is now June 7, 2011, 3 weeks after the fact, and my financing still has not been sealed and completed. I have tried calling 3 times to Elias in the finance department and have asked him to call me back with status on this issue and he never calls back. If the buyout of my trade in vehicle is not processed soon, I will end up receiving a negative credit report rating, all thanks to Mossy Nissan. So, while Dan Baker is great, I would not recommend purchasing a new VW from this dealership due to my issues with the finance department. More