Motor City Lexus of Bakersfield

Gloria was very informative through the entire buying process. Finance staff was very thorough and answered all questions. I would highly recommend Motor City Lexus! process. Finance staff was very thorough and answered all questions. I would highly recommend Motor City Lexus! More

Service is always good. Having the same service rep is a good thing as it provides a continuous history of the services that have been rendered. good thing as it provides a continuous history of the services that have been rendered. More

Like any other dealership, when buying the car, they are your best friend. As soon as the free oil changes are, impossible to get help. They are very discouraging when you don’t agree with what they want your best friend. As soon as the free oil changes are, impossible to get help. They are very discouraging when you don’t agree with what they want you to do to your car. You are treated differently when you don’t spend a lot of money on car maintenance. They offer appointments at times that are late for working individuals, like myself, and cancel on you the night before. I am a registered nurse. My hours are 7am to 7pm and when I make arrangements for car maintenance, it is extremely difficult to just reschedule. But your maintenance department in Bakersfield Ca could care less. When I went to drop off my car to Lexus in Bakersfield Ca, my service rep spent all of maybe 2 minutes with me. Told me “car will be ready later, wait here for Lyft.” Not “Good morning! My name is Sean! I apologize for having to reschedule on you at the last minute but we are going to take care of you! I already called a Lyft for you so you won’t be late to work.” I did notice that other individuals who were getting loaner cars were being tended to much more quickly and much more kindly. I didn’t realize I had to pay more to be treated like everyone else. More

Fantastic sales with Rob and routine service departments was the best with Sean. To insure that things would be completed in a timely manner, we were allowed to drop off the vehicle early for a late afterno was the best with Sean. To insure that things would be completed in a timely manner, we were allowed to drop off the vehicle early for a late afternoon appointment. The staff was actually able to complete the servicing early. Great job by everyone! More

Tony was great and very easy to communicate with for my routine car service. He is always very helpful and makes the car service process seamless. routine car service. He is always very helpful and makes the car service process seamless. More

Efficient and respectful I arrived 2 hours early for my appointment and Parker was very welcoming. He took me right in and got my job started. He also got me into a loaner ASAP. He kept me updated throu appointment and Parker was very welcoming. He took me right in and got my job started. He also got me into a loaner ASAP. He kept me updated throughout the service job. As soon as I needed to decide on an issue, Parker alerted me. At the end of the day he greeted me and saw me out. He answered all my questions too. He covered everything. More

Vanessa was great..made the whole experience a great one..turned in my lexus on lease for another one..she got me a great deal ..to good to pass up especially when I just wanted to look..thank you vanes one..turned in my lexus on lease for another one..she got me a great deal ..to good to pass up especially when I just wanted to look..thank you vanessa and damian for making it an easy experience and getting my new car. More

Great salesmanship very helpful and understanding! Took time to listen and gave me time to think about my choices. Gave me an awesome deal man !! time to listen and gave me time to think about my choices. Gave me an awesome deal man !! More

The best service!! The best service!!! The best service!! The best service!! The best service!! The best service!! The best service!! The best service!! The best service!! The best service!! The best service!! The best service!! The best service!! The best service!! The best service!! More

I have a Lexus mostly because of the customer service. The fact that this review has to be 25 words or more is really ridiculous. The fact that this review has to be 25 words or more is really ridiculous. More