Back

Motor City Lexus of Bakersfield

Bakersfield, CA

4.9
1,325 Reviews

5101 Gasoline Alley Drive

Bakersfield, CA

93313

Directions

By Type

1,325 Reviews of Motor City Lexus of Bakersfield

May 26, 2021

Very knowledgeable and friendly staff. Tony always has time to service my vehicle and Gloria makes her self available for all my purchasing needs. I’ve been a Lexus customer since 2001, their customer ser More

by CFELIZARTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gloria Velazquez, Tony Bounville
May 26, 2021 -

Motor City Lexus of Bakersfield responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Motor City Lexus of Bakersfield, and we will certainly let Tony and Gloria know that you appreciate their help. We are grateful for your longtime business, and we look forward to your next visit!

May 22, 2021

Overall a good experience, the process took a little longer than I thought it would I think just over 4 hours. But I’ll live. We also had contact with Hunter Mooney very helpful, I talked with him the More

by jbout1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issa Gharibeh
May 24, 2021 -

Motor City Lexus of Bakersfield responded

We appreciate your patience throughout this process and are happy to hear that Hunter provided helpful service. Thank you so much for trusting Motor City Lexus of Bakersfield with your business! We are grateful to have you as a customer.

May 22, 2021

Always a wonderful experience. I am always very satisfied and find the staff to be very accommodating, professional, and kind. I also appreciate that I work with the same individual every time I go in. More

by justjennifer2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean, Ray MATTLEY, Bruce WEIHE, Angel Del Rio, Tony Bounville, Juanita Henry , Aris Caceres, John Barajas
May 24, 2021 -

Motor City Lexus of Bakersfield responded

Jennifer - thank you for taking the time to share your feedback! We're delighted to hear that the team at Motor City Lexus of Bakersfield has consistently achieved our goal of professional and attentive customer service. We appreciate your business and hope to see you again down the road!

May 18, 2021

Best experience buying a car .I got my dream car . Lexus IS 350 . 🙌🏼🙏🏻Kenny was very professional and polite sales person . The dealership made the process so easy . More

by MARIATHORPE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny
May 18, 2021 -

Motor City Lexus of Bakersfield responded

Thank you for the great review, Maria! We are thrilled to hear that you had such a seamless purchase experience working with Kenny and the Motor City Lexus of Bakersfield team. Drive safely in your new Lexus IS 350, and we hope to see you again down the road!

May 14, 2021

The dealership was slow to give a courtesy car. It was requested and took a few days for it to be fulfilled. The communication with Parker in the service dept was good. He gave updates to the car as n More

by s mce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker
May 14, 2021 -

Motor City Lexus of Bakersfield responded

We are grateful to have you as a customer here, and it means a lot to us that you had a good experience with our service team. I am a bit disappointed to hear your feedback on trying to get a courtesy car. We appreciate this feedback and will look into what caused this delay. Thank you!

May 13, 2021

We think this is the best place to purchase a car. Fernando was awesomely very helpful, knowledgeable, warm and friendly. He made it possible for us to get our dream car at a very good price. He was a More

by Mar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando ??????????
May 13, 2021 -

Motor City Lexus of Bakersfield responded

Your confidence in our team makes our day! There is nothing better than helping a valued customer drive away in their dream car and we are thrilled that Fernando and Lance could make that happen for you. Thank you from all of us at Motor City Lexus of Bakersfield!

May 12, 2021

Excellent customer service from everyone at this dealer. Friendly,professional, and make you feel comfortable. I would recommend everyone buy a car from this dealership. More

by ferast313
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nader Audie, Ali Douglas, Issa Gharibeh, Lance Hilderbrand
May 12, 2021 -

Motor City Lexus of Bakersfield responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Motor City Lexus of Bakersfield, and we will certainly let our team know that you appreciate their help. We hope to see you again sometime!

May 12, 2021

My car buying experience with Motor City of Bakersfield was trouble free, there were no "additional" fees except those required by law. They even sent me a refund for over payment of a DMV fee. I would buy More

by AJ
Recommend Dealer
Yes
Employees Worked With
Issa Gharibeh
May 12, 2021 -

Motor City Lexus of Bakersfield responded

AJ - Thank you for the great review! We are thrilled to hear that you had such a successful experience working with Issa and the Motor City Lexus of Bakersfield team. Drive safely in your new vehicle, and we hope to see you again down the road!

May 10, 2021

Parker at Motor City Lexus was courteous, thorough, knowledgeable and went the extra mile re; new tires for my car. The entire staff gives A1 customer service. More

by jcchirose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker substituting for Tony, Tony Bounville
May 10, 2021 -

Motor City Lexus of Bakersfield responded

Thank you for taking the time to review us! We strive to deliver a seamless experience for our guests, and it is wonderful to hear that this was reflected in your time working with the Motor City Lexus of Bakersfield team. Drive safely, and we hope to see you again down the road!

May 10, 2021

I worked with Tony and Parker. The service center provided quick, comprehensive and good service. I felt like all service agents were transparent and honest. More

by ssingh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker , Tony Bounville
May 10, 2021 -

Motor City Lexus of Bakersfield responded

We are delighted to hear that you've had great experiences with Tony, Parker, and our service team. Providing a positive customer experience is our number one priority, and it sounds like Tony and Parker hit the mark! We are grateful for your business and your kind review. We hope you have a great day and safe travels!

...
58
...