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Motor City Lexus of Bakersfield

Bakersfield, CA

4.9
1,322 Reviews

5101 Gasoline Alley Drive

Bakersfield, CA

93313

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1,322 Reviews of Motor City Lexus of Bakersfield

February 20, 2021

I love my vehicle and the service I receive from motor city makes it even that much better... Tony in the service department takes care of any appt I need to make for service on my vehicle. He makes sure More

by Sjb6846
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Feb 22, 2021 -

Motor City Lexus of Bakersfield responded

We couldn't ask for better feedback and we appreciate you taking the time to share! It is wonderful to see that Tony continues to provide you with 5-star service during your visits to Motor City Lexus of Bakersfield!

February 11, 2021

Sean was very friendly & professional. I had no wait time, my service was also completed promptly. I have never had a bad experience at this dealership More

by gonzales.tammie333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean- 5 Stars
Feb 11, 2021 -

Motor City Lexus of Bakersfield responded

Thank you for the review! It is always a pleasure to assist you here at Motor City Lexus of Bakersfield, and we will be sure to let Sean know that you appreciate his help. We look forward to your next visit!

February 11, 2021

Since buying my Lexus RC300 F Sport in June 2020, I’ve had nothing but the best from Lexus of Bakersfield! Will never take my car to anyone else. Lexus knows Lexus best. More

by Ashley E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Feb 12, 2021 -

Motor City Lexus of Bakersfield responded

Ashley, thank you for taking the time to leave us a review! We are grateful for your business here at Motor City Lexus of Bakersfield, and it means a lot to know that our service team has earned your trust. It is always a pleasure to assist you with your Lexus RC300 F-Sport, and we look forward to your next visit!

February 10, 2021

Service was excellent. All things completed in a timely matter. Smiles are always a plus. Waited for service. Waiting area clean with plenty of room. I will be back for the next 5,000 mile check etc. More

by Hawkeye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service staff, Julio Velazquez, Tony Bounville
Feb 10, 2021 -

Motor City Lexus of Bakersfield responded

Thank you so much for posting about your recent visit to Motor City Lexus of Bakersfield! We are delighted to hear that you're satisfied with our service, and we can't wait to assist you in the future. Have a wonderful day!

February 10, 2021

I have owned and serviced all 5 of my Lexus vehicles with Motor City Lexus since 1998. I have yet to any problems with any service or warranty work done at this dealership. All the staff is polite and courte More

by CA4KS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Popplewell, Bruce WEIHE, John Barajas
Feb 10, 2021 -

Motor City Lexus of Bakersfield responded

We are honored by your years of loyal business! Thank you for choosing Motor City Lexus of Bakersfield and recommending our team so highly. We look forward to working with you for a long time to come!

February 08, 2021

After a little confusion, it appears that the situation with my warranty contract was rectified to get the work completed. On my next service date, I am hoping not to have no complications. More

by MJbiscoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Popplewell
Feb 08, 2021 -

Motor City Lexus of Bakersfield responded

Thank you for your patience as well as this feedback. I'm glad to hear that everything was sorted out. If you run into any further issues, please give me a call directly as I would be glad to assist you. Michelle Spitzer - Customer Relations Manager - 661-836-6757

Oct 21, 2021 -

MJbiscoe responded

I can’t seem to forward my text for rater request on my last service visit.

February 07, 2021

Sean was professional and the technician found a problem which was repaired to my satisfaction and in a timely manner. Got my car back sooner than I expected. More

by djshelton1939
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Popplwell
Feb 08, 2021 -

Motor City Lexus of Bakersfield responded

We are delighted to hear that Sean and our team exceeded your expectations! Thank you for choosing Motor City Lexus of Bakersfield, we hope to see you for your future service needs!

February 06, 2021

Tony provided excellent customer service.He is very Tony provided excellent customer service. He is very friendly and professional. He answered all my questions with details and made sure my car was fi More

by hhw7878
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Feb 08, 2021 -

Motor City Lexus of Bakersfield responded

We are thrilled that Tony could deliver a five-star experience! Thank you for choosing Motor City Lexus of Bakersfield and sharing your kind feedback. See you next time!

February 04, 2021

It was a smooth visit and no problems. Great customer service. The representative was kind and respectful. Got some great recommendations . Will visit soon again. More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Feb 05, 2021 -

Motor City Lexus of Bakersfield responded

Maria, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Motor City Lexus of Bakersfield, and if you ever need anything else, don't hesitate to come back and see us again!

February 02, 2021

All went great! Tony was awesome and was very accommodating. I was treated very respectfully. Looking forward to going back there for my next service. More

by susanteagarden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Feb 02, 2021 -

Motor City Lexus of Bakersfield responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Tony took such good care of you here at Motor City Lexus of Bakersfield, and we will be sure to let him know that you appreciate his help. We look forward to your next visit!

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