Motor Home Specialist

Recommend with notations. Firstly everyone should know the O’Banion family sold Motor Home Specialist to RVRetailer, LLC a year or two or so ago. The new owners supposedly are Firstly everyone should know the O’Banion family sold Motor Home Specialist to RVRetailer, LLC a year or two or so ago. The new owners supposedly are keeping the name. Our story: On January 14, 2019 we purchased a 2019 Holiday Rambler Navigator from Motor Home Specialist. Our sales person was Marty Hunt. Marty is one of the greatest salesmen I have dealt with. He didn’t treat us like a customer, he treated us like out of town loved relatives. He went above and beyond what a salesman would do. If your going to purchase a motorhome and are considering to make that purchase at Motor Home Specialist in Alvarado Texas, make sure you get Marty Hunt as your salesman. Marty will take real good care of you. You will be pleasantly surprised and very happy you chose Marty. On a scale of zero to ten, we would rate Marty 9.8. Hey, nobody is perfect. Okay, now here are the notations as per the title of this review. Below are some of the very good qualities of Motor Home Specialist we encountered. Motor Home Specialist had an excellent selection of motorhomes. Motor Home Specialist had excellent prices. Motor Home Specialist had a fabulous, fantastic salesman, Marty Hunt. Motor Home Specialist had the nicest and most accommodating receptionist we have ever encountered, Martha Jones. Motor Home Specialist had a customer overnight campground with full hookups and WiFi. Motor Home Specialist provided free lunch 3 days a week for its customers at their cafe. Motor Home Specialist provided a golf cart to its customers to drive around the large lot to view the plethora of motorhomes. Motor Home Specialist had a no pressure environment. Now, here are the deficiencies we encountered at Motor Home Specialist. Disclaimer: These deficiencies were not encountered via the sales department or the salesman we had, Marty Hunt. Motor Home Specialist had no transparency with its customers. Motor Home Specialist appeared to us to have no scheduling system for delivery issues or repairs. Motor Home Specialists’ Service writers and managers gave contradictory answers to questions asked we believe on purpose to mask the problems they were experiencing. Motor Home Specialists’ warranty department seemed to be excruciatingly slow and extremely disorganized. It was told to us by several techs that if a person was out of work for a day or two in that department, no one picked up their work to make a continuous smooth warranty process to and from the manufacturer. Motor Home Specialist does not have enough certified RV repair technicians as is the whole industry is experiencing this. Motor Home Specialist is seriously lacking in delivery and repair customer service. Motor Home Specialist is seriously lacking with delivery issue and/or repair issue communications with the customer. Motor Home Specialist appears to has some disgruntled employees due to the sale of the company and its cut back of employee perks contributing to their deficiencies. Motor Home Specialist has cut back on some customer benefits such as a full tank of propane and fuel upon purchase of a motorhome. Motor Home Specialist appeared to us to have a very inefficient use of their delivery and repair facility. Motor Home Specialist does not have a parts and accessories store for their customers. Note: This company is experiencing transition confusion and pain as any company would after a sale. In no way are we suggesting you should avoid Motor Home Specialist. We are suggesting you be aware of our experience and attempt to avoid the issues. As we mentioned in the very beginning of this review, we purchased our new motorhome January 14, 2019 and were in the delivery process living on-site for 46 days due to some of the issues we found during the walk thru. We had to live in our new coach as we traded our old one in and it was our home. We lived in the cold weather and almost ran out of the propane we had and could not get more. We worked closely with our salesman Marty and the customer concierge Matt and they tried to get things moving along but we guess their requests and pleas fell upon deaf ears. Luckily we had some electric heaters. We wrote emails to the general manager and even to one of the new owners as well as Don O’Banion as he was kept on as CEO. The general manager did get back to us and got the ball rolling but only when we were at about day 39 or 40. Don O’Banion never replied. One of the new owners did reply as a follow up but only after we left and were traveling. We could get into more detail as we kept a daily journal but this review is already too long. If we were the new owners or even if we were the old owners we would be extremely embarrassed about this situation and would try to write the wrong. In summary: Our personal rating for Motor Home Specialist is: 5 stars = excellent 1 star = poor Selection: * * * * * Price: * * * * * Sales process: * * * * * Delivery process: * Warranty service: * Quality of repair work: * * * * Communication with customer: * Transparency: * Remember: A promise is nothing without substance backing it up. More

Outstanding Service! Thank you Andrew! My wife and I are from MN and have been searching for the perfect first RV. While searching online, we located one at MHSRV. It was a year and a hal My wife and I are from MN and have been searching for the perfect first RV. While searching online, we located one at MHSRV. It was a year and a half old and had under 5,000 miles. It was also priced far under anything else we compared it to. I decided to call and spoke to Andrew. He was a new salesman to MHSRV but had experience in sales from another dealership. We chatted and because it was late in the day, we agreed to a "walk around" via FaceTime the following morning. As agreed, Andrew contacted me and was able to show and answer every question we had. He assured me that this coach was "as new". We were a bit skeptical but decided to put the required $2000 down to hold it until we could see it in person. We arrived the following Saturday and met Andrew. He was very courteous and comforting as he knew this was a big purchase for us. We drove out to the RV and met Juan the technician who was prepping the RV. Both Andrew and Juan were very patient and explained everything in detail. We could tell that they knew their RV's and were not BS'ing their way through the instruction. Overall, I can't say enough of MHSRV, Andrew and Juan. They made a stressful situation for my wife and I as smooth as can be expected. I can't say enough about Andrew. He is a big asset to MHSRV! Thank you! More

Worst experience EVER!! Great shopping experience...terrible follow thru and horrific service from the service department! When we initially signed the paperwork on our BRAND Great shopping experience...terrible follow thru and horrific service from the service department! When we initially signed the paperwork on our BRAND NEW $87,000 coach, we identified several maintenance issues that we were assured would be fixed prior to pick up. On pick up day - NOTHING was fixed. We stayed the night at the lot, per their recommendation, so we could identify and deal with any other issues. We identified several other problems and spent our ENTIRE Saturday waiting around for them to fix everything only to drive off the lot and realize the coach had a severe shimmy. Called the dealership but because it was during the holidays there was nothing they could do. We had a trip planned already for Christmas so we bought a new tire hoping that would fix the shimmy and we took it out; we experienced several mechanical issues (dead batteries, stuck slide, water leaking in...the list goes on and on) on the trip which made our entire experience miserable. Returned the camper to the dealership within 11 days and was assured we would be put on a rush since we were within the 30 day window. We were patient for a month but when we called for a status update we were told that it was not ready and the only thing that was on a rush was the slide. We were also told that there was nothing wrong with the tires and there was no shimmy. We repeatedly asked the maintenance team to drive the rig so they could feel what we felt....after 6 weeks, someone finally drove it and low and behold...it had a shimmy! Was told on Friday that the rig would be delivered to the Mercedes dealership the following Monday - called to check on the status Tuesday and guess what - it was never taken to Mercedes. I have called upper management several times and left messages because of course they are NEVER available, and to date have not heard back from anyone. Our brand new camper has been in the shop for almost 2 months now with no end in sight. I have purchased 3 campers now and this has by far been the WORST experience EVER! I would give it NO stars if I could! More

Steve Ewing While at MHSRV, Steve was assigned to us for the 4 hour acceptance walk thru. He has made himself readily available during our stay here in Alvarado t While at MHSRV, Steve was assigned to us for the 4 hour acceptance walk thru. He has made himself readily available during our stay here in Alvarado to answer questions, clear up any items we still needed help with and is a real pleasure to work with. Steve has checked in with us at least 2 times each day we have been here to make sure we are comfortable with our new coach Steve is a great employee for this company and really valuable asset for MHSRV. More

Marty Hunt Was wondering around in that big sales lot till Marty found me showed me the ropes and handed me the keys. If your looking honesty,and vip service Mar Was wondering around in that big sales lot till Marty found me showed me the ropes and handed me the keys. If your looking honesty,and vip service Marty Hunt is you salesman. Thank you friend More

Out of towners. We are from out of town and we fell in love with one of the trailers. So we gave them our number and the next morning first thing, John was calling to We are from out of town and we fell in love with one of the trailers. So we gave them our number and the next morning first thing, John was calling to give us some information. We kept changing the pickup date and kept going back and forth on how we would pick it up, but John was patient and helped us through the proccess. More

Marty Hunt makes the difference! We bought a 2019 Coachman Mirada from MHSRV. Everyone was helpful and pleasant to deal with, but one individual, Marty Hunt, made all the difference i We bought a 2019 Coachman Mirada from MHSRV. Everyone was helpful and pleasant to deal with, but one individual, Marty Hunt, made all the difference in the world. He went beyond what you would expect from a sales rep. He was more than a salesman, more than a friend - he became more like the brother who is always there to help and guide you. If you needed anything - Marty was just a phone call away. He is knowledgeable, professional, proficient, personable - He is the BEST! MHSRV is very fortunate to have someone like Marty Hunt. More

A Great Salesperson Acting more like a best friend, Marty Hunt, made our entire experience easy and stress free.. He took care of all of our concerns without fail. We t Acting more like a best friend, Marty Hunt, made our entire experience easy and stress free.. He took care of all of our concerns without fail. We traveled from Michigan to make our purchase and really didn't know what to expect. Marty made sure we left feeling great with our purchase More

Exceeded Expectations! Greatly exceeded all of our expectations. Our MHSRV sales professional, Marty Hunt, provided outstanding support before, during and even after we pur Greatly exceeded all of our expectations. Our MHSRV sales professional, Marty Hunt, provided outstanding support before, during and even after we purchased our 2019 Entegra Odyssey 29V motorhome. Marty helped us select the perfect motorhome to fit our needs from MHSRV’s excellent website – with no pressure whatsoever. He arranged transport for us from DFW airport to the dealership. He made sure we received a thorough orientation to all the systems in our unit. Marty also arranged for us to stay overnight at the dealership in our new motorhome and even provided a loaner car so we could eat and shop before heading back home to Colorado. Marty’s exceptional support did not end when we drove off the lot. We encountered a glitch with our backup camera on the way home. Marty took the initiative to contact the manufacturer on our behalf to arrange warranty coverage close to home. If you are considering purchasing a motorhome, peruse MHSRV’s website and contact Marty Hunt. You will be really glad you did! Gary D. Hawley, Lt. Col., US Army Retired More

Kind and Caring Sales Staff We chose a used Motorhome to buy and started the process. However, could not make the purchase. They were VERY understanding, and refunded our deposit We chose a used Motorhome to buy and started the process. However, could not make the purchase. They were VERY understanding, and refunded our deposit! More