Motor Home Specialist

Second purchase due to salesman My second class A purchase in 2 years due to Robert Easley, our salesman. Top notched salesperson and a pleasure to work with. First purchase great d My second class A purchase in 2 years due to Robert Easley, our salesman. Top notched salesperson and a pleasure to work with. First purchase great due to Robert, but service horrendous. Lost 4 months of use within first 12'months of ownership, and service and management could have cared less. No less than 5 weeks per visit with no communication, after promise after promise from service personnel . Then excuse after excuse of why no communication had been made to me as customer Took my new rv in with appt set and Tammy, service consultant was excellent. First time anyone kept me abreast of progress of repair, even though it still took 5'weeks to receive unit back. Tammy needs to hold a seminar with other service consultants on customer satisfaction and communication. Delay of repair was due to parts ordering. Hopefully service will get better in future but has improved since last purchase. Way to go Tammy and Robert as y'all have me a more satisfied customer and would purchase again when I get ready to trade. MHS needs more Tammys and Roberts to increase customer loyalty and repurchase intent. 5 star rating is due to sales, f&i, and strictly Tammy in service. More

Very misled on the service they provide with new purchase We had shopped around a lot. They had a good price, but really sold us on the service and what all they do to take care of their customers. Service i We had shopped around a lot. They had a good price, but really sold us on the service and what all they do to take care of their customers. Service is what we didn't seem to get when we REALLY needed it. Their mechanic/service folks were great and we met wonderful folks. But when you really NEED service, like, your first trip in your new RV, and everything important quits working (no air conditioning in 100 degree heat and food going bad in refrigerator that is no longer working), you are 2.5 hours from home, with prepaid mini vacation weekend, with children under age 5, you are OUT of Luck. Possibly if you can plan your crisis on a weekday, and not on a weekend, it might be better. Find a dealership that you can call in an emergency and can help resolve your situation-when you need them the most. More

Just not right Called about the Nomad bandit 316sb, Was told that if I buy anywhere else they will sell me a bad trailer. I bought mine for $23400 with second ac a Called about the Nomad bandit 316sb, Was told that if I buy anywhere else they will sell me a bad trailer. I bought mine for $23400 with second ac and every single option available before tax. Just not a big fan to hear that xx. They could be nice but that's not a way to do business and besides I got much better price...... More

Awful Customer Service! I have never in my life experienced such disrespect! Being the largest doesn't make them the best! Be aware of the uneducated finance team and lack I have never in my life experienced such disrespect! Being the largest doesn't make them the best! Be aware of the uneducated finance team and lack of correspondence and phone calls! The entire staff was rude! and acted as if they were too BIG to have high standards of customer service ( as if there is such a thing) Read reviews on yelp and other review places that do not work closely with these people! Decided to buy our $300,000 RV from somewhere else without problem! More

Our very first RV purchase My husband and I purchased our Thor Vegas from MHSRV on April 1st, and have to say the level of service and no-haggling prices was very unexpected! Fr My husband and I purchased our Thor Vegas from MHSRV on April 1st, and have to say the level of service and no-haggling prices was very unexpected! From the office staff, to our sales rep, Kris Menden, our tech specialist, Mat, and our financial guide, Brandy Santisteven....we were treated with respect, courtesy, friendliness, and a sense that we were VIP's. More

Thank you RAZO! Our salesman Razo was excellent along with our closing and finance experience. We purchased our 2015 Thor Tuscany from MHS because of the 25% discoun Our salesman Razo was excellent along with our closing and finance experience. We purchased our 2015 Thor Tuscany from MHS because of the 25% discount off MSRP. The quality of service we received was excellent. More

MHS Approved The main reason we purchased our RV from MHS was because their prices are the best! Our salesman Michael Reardon made our sales process entertaining. The main reason we purchased our RV from MHS was because their prices are the best! Our salesman Michael Reardon made our sales process entertaining. The quality of service we received from MHS was top notch. We would recommend MHS to our family and friends. More

We Recommend MHS The prices at MHS were very competitive. The floor plan of the 2016 FR3 is why we bought it. Our salesman Boyd made our sales process easy. The qual The prices at MHS were very competitive. The floor plan of the 2016 FR3 is why we bought it. Our salesman Boyd made our sales process easy. The quality of service we received from MHS was excellent. We would recommend MHS to our family and friends. More

Informative and Thorough We purchased our 2015 Entegra Aspire from MHS because they had the best price. The quality of the RV was excellent. Our salesman Carl helped make ou We purchased our 2015 Entegra Aspire from MHS because they had the best price. The quality of the RV was excellent. Our salesman Carl helped make our sales process very easy and quick. Our finance and closing experience was very professional. The walk through of our purchased unit was informative and thorough. We would most definitely recommend MHS to our family and friends. More

Great We came to Motor Home Specialist because they had the model of Thor Palazzo we wanted at a very reasonable price. We received very good quality of ser We came to Motor Home Specialist because they had the model of Thor Palazzo we wanted at a very reasonable price. We received very good quality of service specifically from Robert, Brand and Cowboy who were all great! More