12/15/2020I purchased a brand new 2021 Forest River
I purchased a brand new 2021 Forest River Georgetown GT7 from MHSRV, I live in *********, so I had to drive a vehicle down to Texas to pic
I purchased a brand new 2021 Forest River Georgetown GT7 from MHSRV, I live in *********, so I had to drive a vehicle down to Texas to pick it up. I had paid for a tow bar, baseplate, and solar along with a WIFI/Cell booster, which were supposed to be installed prior to my arrival. Upon arrival, the parts department stated they did not know anything about these items which were purchased on a credit card weeks before the arrival/pickup of the motorhome. I then got a full refund, as they were not prepared to install these items while I would have had to wait. They agreed to pay for a tow dolly rental, which I had to not only pay for, but go to a local U-haul to procure, at my out of pocket cost. I still have not been reimbursed for this expense that the OWNER, ***** ********* PROMISED would be taken care of. Upon walkthrough of the "brand new" Motorhome, several defects were identified as not acceptable, and again, I was PROMISED by THE OWNER and Sales Rep that they would do a "We Owe" one was the table between the 2 front seats. It was cracked in 3 places on the finished top. 2nd was the outside stereo head unit had damage to the clear panel screen. I.again was told that this would be taken care of under the new vehicle warranty. Fast forward 3 months, and I have never hear a thing from MHSRV, and after emailing the Sales Rep, David Garza, was told he would pass this along and it would get taken care of. A week later, no contact, no check for Tow Dolly, No replacement Table top. and no replacement Jensen MS3 Head Unit. This was my second and last purchase from this dealer, they outright lied to me and did not follow up at all to ensure my cash purchase was satisfactory. I have also had numerous build quality issues I have had to fix myself, as service for this unit is not available. I have an already deteriorating slide topper that will need to be replaced due to very poor build and assembly process.I spoke to the Factory who manufactures it, and was told 3 months minimum for Factory Service. I ended up fixing multiple electrical and build quality issues myself. This was a $160,000 purchase that I have regretted ever since dealing with this dealership. If promises are not resolved immediately, I will seek legal remediation.
DO NOT PURCHASE A MOTOR HOME FROM THIS HORRIBLE DEALER!!!!!!
Side Note: This was my SECOND purchase from them. TERRIBLE FOLLOW UP AND CuSTOMER SERVICE. Pending Lawsuit.