Motor Home Specialist

The awful reviews I see on the web make sense. We inquired 4 different times about an RV we were very serious about and didn't receive a single response. We emailed and messaged to request a carfax a inquired 4 different times about an RV we were very serious about and didn't receive a single response. We emailed and messaged to request a carfax and service details. We found a random email address via google and the service manager did respond but forwarded it to sales. No response 24 hours later. This place is awful. If your shopping there, be prepared to do all the work and hunt them down like your digging for gold! 👎🏽 More

12/15/2020I purchased a brand new 2021 Forest River 12/15/2020 I purchased a brand new 2021 Forest River Georgetown GT7 from MHSRV, I live in *********, so I had to drive a vehicle down to Texas to pic 12/15/2020 I purchased a brand new 2021 Forest River Georgetown GT7 from MHSRV, I live in *********, so I had to drive a vehicle down to Texas to pick it up. I had paid for a tow bar, baseplate, and solar along with a WIFI/Cell booster, which were supposed to be installed prior to my arrival. Upon arrival, the parts department stated they did not know anything about these items which were purchased on a credit card weeks before the arrival/pickup of the motorhome. I then got a full refund, as they were not prepared to install these items while I would have had to wait. They agreed to pay for a tow dolly rental, which I had to not only pay for, but go to a local U-haul to procure, at my out of pocket cost. I still have not been reimbursed for this expense that the OWNER, ***** ********* PROMISED would be taken care of. Upon walkthrough of the "brand new" Motorhome, several defects were identified as not acceptable, and again, I was PROMISED by THE OWNER and Sales Rep that they would do a "We Owe" one was the table between the 2 front seats. It was cracked in 3 places on the finished top. 2nd was the outside stereo head unit had damage to the clear panel screen. I.again was told that this would be taken care of under the new vehicle warranty. Fast forward 3 months, and I have never hear a thing from MHSRV, and after emailing the Sales Rep, David Garza, was told he would pass this along and it would get taken care of. A week later, no contact, no check for Tow Dolly, No replacement Table top. and no replacement Jensen MS3 Head Unit. This was my second and last purchase from this dealer, they outright lied to me and did not follow up at all to ensure my cash purchase was satisfactory. I have also had numerous build quality issues I have had to fix myself, as service for this unit is not available. I have an already deteriorating slide topper that will need to be replaced due to very poor build and assembly process.I spoke to the Factory who manufactures it, and was told 3 months minimum for Factory Service. I ended up fixing multiple electrical and build quality issues myself. This was a $160,000 purchase that I have regretted ever since dealing with this dealership. If promises are not resolved immediately, I will seek legal remediation. DO NOT PURCHASE A MOTOR HOME FROM THIS HORRIBLE DEALER!!!!!! Side Note: This was my SECOND purchase from them. TERRIBLE FOLLOW UP AND CuSTOMER SERVICE. Pending Lawsuit. More

Thank you for an exceptional job, from finding the perfect 5th Wheel to financing. You Guys Rock in every department. Thank you Daric Fail And Billy Fussell!! perfect 5th Wheel to financing. You Guys Rock in every department. Thank you Daric Fail And Billy Fussell!! More

Purchased a new, 2016 Dynamax DX3 which cost over 200K. I opted for a 7 year extended warranty called RV CARE at a cost of over 4K. It's actually Phoenix American warranty Co. IT IS WORTHLESS - DO NOT P I opted for a 7 year extended warranty called RV CARE at a cost of over 4K. It's actually Phoenix American warranty Co. IT IS WORTHLESS - DO NOT PURCHASE RV CARE !! When you call for service, they will tell you "we can't help you", that it is my responsibility to get any issue fixed and then submit a claim. I should have read the reviews - HUGE MISTAKE . Of course MHSRV never explained the details re what I was buying/getting for my 4K. I would give them 0 stars if I could. More

In the market for a new Heartland Road Warrior. Sent them a contact email on what I was looking for (they have a few on the lot according to there web site). No response. Called them and asked for the them a contact email on what I was looking for (they have a few on the lot according to there web site). No response. Called them and asked for the sales department. Phone rang for almost 2 minutes, went to voice mail, left a message again on what i was looking for and additional options i wanted, and no call back. Guess they are not interested in my business. More

Motor Home Specialist got me in in a timely manner at Entegra’s request. They said it would be there 2-3 days; it was ready when promised. Entegra’s request. They said it would be there 2-3 days; it was ready when promised. More

Great service dept, thanks to Brian Dunn. He helped us understand the needed repairs and worked with the manufacturer to provide warranty on both the parts AND labor. Thank you understand the needed repairs and worked with the manufacturer to provide warranty on both the parts AND labor. Thank you More

Seen a unit we liked. Made the deal over the phone, arranged the time to be at dealership to finish the deal up, all financing done up front To this point the dealership was awesome. Made appointment arranged the time to be at dealership to finish the deal up, all financing done up front To this point the dealership was awesome. Made appointment to go over unit and sign final documentation. When we arrived they were cleaning the coach up and one the people Said lets go over coach walk around etc Had 3 issues. Fridge was not blowing cold air, i asked about that he said coach been sitting long time and it takes 24 hours to cool down Second was transfer switch had red lights saying needs service , was told same thing unit been sitting and house batteries are low Third.. missing remotes, the ladder to the roof , was told they would be dropped shipped to me Ok so here is the issue comes in, we took the dealerships word that these issues were self correcting, and we left with the motorhome, we live 450 miles away, drive home and hook up to shore power and waited, fridge not cool, transfer switch still red lights, so called the salesman on monday, he did say sorry and i will get service to call, 24 hours no call from service I called local dealer near little Rock, was told soonest appointment was 25 days out and even though a new unit, they would not warranty since not purchased there. I would have to pay them and wait for American Coach for repayment MHSRV service did call and confirm that could happen My issue with dealership is QUALITY CONTROL, they knew we were coming. They had 64k of My money already wired to Them. The sale was happening no excuse not to HAVE UNIT READY TO GO NOT TELLING CUSTOMERS that the units warranty may not be good at any other dealerships and you may have to wait weeks to use the NEW coach you bought Price is excellent. Ive learned prices may not be the only reason to purchase, customer service is really important also Charles Truesdail 2020 American Coach Revolution More

10 hours to meet with a who cares about you salesman. The main thing I have as a take away was that they are the largest in the world!!! Heard that at least 5 times. Maybe they are, because they have fa The main thing I have as a take away was that they are the largest in the world!!! Heard that at least 5 times. Maybe they are, because they have fairly good prices. Just no personal connection with the salesman I met. Even though we were both prior military. I was even planning on paying cash and no loan the following week. No interest really. No budging at all on price. Although the unit I was looking at was 4k less on their website than what was in window. They had already lowered some. Just won't do it if asked. Basically, buy it as is, or take a hike. That's pretty much what I got out of it. And from reading reviews here, it makes me even more Leary to buy from them. Service looks like it's just plain BAD. I mean, they are the number one VOLUME dealer. Not the #1 service dealer. Probably not even the #10 service dealer. As far as other reviews etc., I've also noticed that since COVID, the reviews have gotten even worse. Maybe they cared before. Doesn't seem so much anymore. More

Rocky start, but I was very well taken care of I am very happy with my New 2021Thor A.C.E. Had a rocky start with the AC, but Abby in serve and my salesman Brandon, took really good care of me. B I am very happy with my New 2021Thor A.C.E. Had a rocky start with the AC, but Abby in serve and my salesman Brandon, took really good care of me. Brandon went above and beyond. He spent at least 2 hours helping me with Winegard$ setup! Abby was great! She had a technician, Martin, with me lick-i-dy split. Martin helped me with everything he could so I could get home that day and start camping. I have to come back, but I know they will have what I need and get me in and out quick! I am very pleased. Purchased 7/13\20 More