Motor Home Specialist

Good price but BAD service! I found a Grand Design Reflection 28BH online. Definitely not one of their higher priced units, but an upgrade for us. It looked good online so I ca I found a Grand Design Reflection 28BH online. Definitely not one of their higher priced units, but an upgrade for us. It looked good online so I called and got salesman Jason Borden. I was nervous about driving so far (12 hours) to get a camper if it wasn't in excellent shape. Jason assured me that it was practically brand new and he doesn't think anyone even slept in it. True, there were parts of the camper that don't appear to have been used much, if any at all. My husband and I decided to drive down to check it out in our car since we didn't have a 5th wheel hitch installed yet. They wanted a $1000 deposit to hold it for us to come that weekend to look at it. I asked him to find out what a hitch would cost to install and if they could put one in while we were there. He kept promising me he would check in to it, but I could never get any real information from him about whether they even sell them. You would think that a camper place would also sell and install the parts needed to use them. I understand they deal more with motorhomes, but still......Jason then informed me that it would take 2-3 days for them to prepare the camper if we decided to buy it so instead of just coming to look at it, they would prepare it for us to buy. This meant that if we decided it was not to our liking, we lost the $1000 because they would spend all that time getting it ready for us. We drove the 12 hours and showed up to check it all out. Jason happened to be out that day, so we were pushed off on another salesman that didn't seem too interested in helping us. To be fair, he was probably very busy if he was having to take over Jason's customers. For sure, they did not spend 2-3 days preparing it for us as it was filthy inside and out. When I cleaned it later, there were bugs, dirt and a filthy sock under the couch. It got a quick power wash, but it was still not clean. The technician took us through and showed us the checklist that he had gone over everything and it was all in good working order. Jason assured us before that they make sure everything is in good working order before they sell it. The caps for the tanks were missing/broken, so they said they would find us some replacements. It seemed good, so we went to do the financing. One good part was they had a free lunch at the cafe. We were a little unhappy with the cleanliness of the camper, but everything else seemed on the up and up. After our lunch, the salesman took us back to the camper. He dropped us off and he and the technician both went to leave. Mind you, we have never had a fifth wheel and didn't know how to hook it up or how anything worked. It kind of blew our mind that they just dropped us off and said "see ya!". We convinced the technician to help us hook up. He said they filled all the tanks to make sure everything worked. This is February and we were going back to Nebraska where it was still winter, so we asked if everything had been drained. The technician hesitated, and then said it was all good! When we got home, we realized that there was still some water in the tanks as well as the hot water heater was full! It would have frozen and caused many problems if we had taken his word that it was all drained and ready. When we prepared our camper the first of May, we filled the tanks. Immediately we found a leak dripping out the bottom of the camper at the low point drain. As we opened it up to figure out where it was coming from, we found there were actually 3 leaks. If they really had checked out the camper, they would have found them as it was dripping out the bottom. I tried calling the Jason but during this COVID, he was temporarily off work. I left a message with the service department but their answer was to give me the number to Grand Design. When I left a bad review on Google, their PR guy reached out to us to find out what they could do. We took our camper in to a Bish's dealership and they fixed all the leaks to a cost of almost $400. We asked MHSRV to either comp us for the bill or at the least, pay half. We couldn't take it in to them as we are so far away, but it sounds like that wouldn't have been helpful anyway from all the other bad service reviews. The PR guy (Gifford?) was helpful, but told us that they were declining to pay for the repairs. I figured that would be their decision, but I was disappointed, nonetheless. They promise the moon to you over the phone, but as soon as they have their money, they are done. Service after the sale is severely lacking. I wish I had done more looking at reviews before I bought, or I would not have bought from them. I would have gladly given them a great review if they had done the right thing and tried to make right the repairs that should have been caught in the inspection. I guess $200-400 is not worth keeping customers and good word of mouth. More

Bummer of a day. Drove 7 hours round trip to pickup a “pristine” $45,000....2020 Forest River Sand Piper RV, which it was unfortunately not. Before I got there the sales rep told me the former owner h “pristine” $45,000....2020 Forest River Sand Piper RV, which it was unfortunately not. Before I got there the sales rep told me the former owner had only used it 2-3 times & turned it back in for a Super C shortly after purchase. After I arrived today, 2 days later, he had forgotten his story apparently & told me it was used as a rental RV & has been sitting on their lot for over two months for sale. The inside condition was fairly good, only some lose trim, wall paper & a few knicks & scratches. There was wall paper & trim loose beneath the living room A/C, which worried me there could be/ have been a leak being concealed. The microwave & inside fireplace did not work, the sales rep said they were not considered part of their normal internal PPI inspection, so they did not disclose to me in advance. When we did the outside inspection, the ladder was bent at the top, someone had clearly backed it into a tree/object. The rear stairs were bent in the frame, xxxx eyed to one side, as you could tell someone had ran into them & warped the frame. It was difficult to pull out & rubbed, showing rust in that area. The rear grill was disgusting & the handle was broken. The top was warped. Before I got there they took a $1000 deposit by phone to “hold” it & after I notified them of my decision to pass on the unit & drive back, they told me a sales manager would call me to discuss returning my deposit. So far, that has not occurred. 3.5 hours back home I go tonight, disheartening. Frustrating to say the least, I had heard good things about this dealership, supposedly the highest volume RV Dealer in the USA. More

We bought a 2019 holiday rambler close out model, new, in January. We took it in to the service department for walk through issues that couldn’t be fixed without new parts. We also discovered one of the hydr January. We took it in to the service department for walk through issues that couldn’t be fixed without new parts. We also discovered one of the hydraulic jacks is leaking. I cannot get call backs to find out the status of the repair work and the hydraulic jack has been deemed “normal oil passing by the o’ring”, all two quarts of it and the claim has been denied. This entire service experience is unacceptable. More

LIARS AND CHEATS!!! Promised 500 dollar referral to my father (he bought new 2014 Entegra) in 2014. He referred me to MHSRV when i bought my 2020 THOR Outlaw. As of this Promised 500 dollar referral to my father (he bought new 2014 Entegra) in 2014. He referred me to MHSRV when i bought my 2020 THOR Outlaw. As of this date 2 months later dad still do not have his 500 dollar check. What is really amazing is it is their promotion. Brandon Neal is the salesperson that i would never use anywhere he is employed at. NEVER EVER AGAIN WILL YOU HAVE TO WORRY ABOUT ME OR ANYONE I KNOW GOING THERE!!! More

Bought a new Georgetown in 2015. Great experience. Tried to buy a new 2020 Georgetown today, April 15, but was insulted by Nolan O'Bannon. He provided his proposal and then I gave him my proposal. He became to buy a new 2020 Georgetown today, April 15, but was insulted by Nolan O'Bannon. He provided his proposal and then I gave him my proposal. He became angry and said, "he sells retail and buys wholesale." Without any reply from me said that this conversation is ended and ended the telephone conference by disconnecting. The company management can contact me and provide an apology. I'll buy local from now on. More

Can't Imagine a Worse Service Department Purchased in 2018, and that went great. But if you buy from these guys, expect the service department to screw up more than they fix. And don't expe Purchased in 2018, and that went great. But if you buy from these guys, expect the service department to screw up more than they fix. And don't expect anyone to call you back as promised - never happens. Took RV for warranty and other service in Sep 2019. Almost nothing scheduled was done. We picked it up with understanding warranty parts would be ordered and we would return in early Oct to finish things up. It was supposed to take a week - two weeks at most. Started keeping a log of my calls in December. Finally got a response after 5 calls that vehicle would be ready before Christmas. We were traveling over Christmas and New Year, so started calling again in early Jan. At one point I had made 21 phone/email contacts (incl to the Service Manager) and had received only one return call from the receptionist who relayed a message from a new service rep who had never called me as promised. I felt sorry for the receptionist who told me more than once she had spoken w/ the manager and/or rep, and that one of them would call me back. Vehicle finally ready and picked up on 6 Feb. Here's the best part. One of the items to be worked was the hot water heater. Of course, rather than fix it, they left the vehicle out to freeze and burst the heater and a valve. Vehicle was returned w/ no water in the system. We (me and the service rep) assumed that was because the system had been intentionally drained to avoid a freeze. So, we could not check anything there. When I got home and filled w/ water, I found the freeze damage. Of course none of my follow up emails or phone calls have ever been returned. These guys have a $159/hr shop rate!! Unbelievable! With a rate like that, I would be running the best service department in the country and making a mint in the process. I finally ordered a new water heater and valve online and just replaced it myself. More

Purchased an Entegra Anthem from MHSRV 2 years ago. The purchase and delivery went well. We returned the following spring for warranty work and a class on the motor home and chassis. Everything was taken c purchase and delivery went well. We returned the following spring for warranty work and a class on the motor home and chassis. Everything was taken care of in a first class manner. Just had additional warranty work performed. Bryan the service manager and Robert our Tech did a great job. More

We had a great experience with our purchase. However, we needed some additional parts which has been hard getting them ordered for us. Nothing wrong with unit just additional part. needed some additional parts which has been hard getting them ordered for us. Nothing wrong with unit just additional part. More

MHSRV service department is terrible *** beginning review update on 3/5/20 *** *** I changed my MHSRV review MHSRV from 5 stars to 3 stars *** 2/14/20 picked up the new RV from MHSRV *** beginning review update on 3/5/20 *** *** I changed my MHSRV review MHSRV from 5 stars to 3 stars *** 2/14/20 picked up the new RV from MHSRV and gave MHSRV 5 stars 2/18/20 found the fresh water tank leaks damaging the RV floors 2/19/20 contacted Jason and brought RV back to MHSRV to try to have it fixed the same day, but was told by the service department to wait for the new tank to be replaced 2/24/20 checked on the fix status and was told that nothing has been done yet 2/25/20 Jason helped to have the service department ordered the tank 3/3/20 Contacted Jason about the lately found water stains with plenty of sand inside the never used outside storage and the loud noise of the slide-out while driving. There was no update about the tank fix yet 3/4/20 contacted Jason again. 14 days passed, nothing I can see has been done to fix my new, but lousy RV yet. I appreciated what Jason has been done for me, but I'm sure that he's exhausted too. 3/5/20 This new RV is under the warranty. I changed my MHSRV review MHSRV from 5 stars to 3 stars. *** end of review update on 3/5/20 *** "If you enjoyed Robin Williams, come to MHSRV" Just bought a New 2020 Coachmen Leprechaun 300BH hours ago. Mr. Jason Borden, the sale man, was the major reason for us to buy it from MHSRV within 8 days without any hesitation. Go to ask for him and you will have the most wonderful shopping experience you've never had if you liked Robin Williams, the movie star. On 2/17/20, I tested my new RV and found that I needed MHSRV service to check the fresh water tank. I called Mr. Jason on 2/19/20. He immediately told us what to do and asked us to bring the RV back to MHSRV. He spent a couple of hours to look into our concerns and to find the right persons to help us as it were his own business. How lucky MHSRV is to have such a valuable staff! How lucky we are to know him! May God bless Mr. Jason! More

This was by far the best service I’ve received over the past four plus years since my wife and I bought our first coach. I want to personally thank Lindsey Manweiler for her first class support. past four plus years since my wife and I bought our first coach. I want to personally thank Lindsey Manweiler for her first class support. More