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Motor Mile Ford - Service Center

Christiansburg, VA

4.6
333 Reviews
Call Service Center (540) 381-8417

333 Reviews of Motor Mile Ford - Service Center

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December 26, 2023

Shelor Motor Mile provides quick service for basic oil changes without an appointment. Angel was very helpful and made sure that the work was handled quickly. More

by mrshlltdd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Dec 26, 2023 -

Motor Mile Ford responded

We're glad to know that you had a quick and efficient service experience with Angel at Motor Mile Ford. We appreciate your feedback. Thanks for choosing us!

Helpful
December 21, 2023

I was pleased overall. They kept me informed throughout the entire repair process. They performed the repairs in a timely manner and I appreciate the professionalism. More

by Ajbrowning1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
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Dec 22, 2023 -

Motor Mile Ford responded

Thanks for choosing Motor Mile Ford! We're glad to hear your visit was a pleasant one and we look forward to serving you down the road. Drive safely!

Helpful
December 20, 2023

Tiffany is kind and efficient we tell her exactly what we need and are looking for and she makes it happen. We use Tiffany every time! More

by Agharmon07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Looney
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Dec 20, 2023 -

Motor Mile Ford responded

It's great to know that Tiffany consistently provides you with efficient and kind service at Motor Mile Ford. We appreciate your loyalty!

Helpful
December 19, 2023

Great service, great communication. Tiffany was great and took care of my problems, communicated issues in a timely manner. More

by matthewadkins96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Looney
Report | Print
Dec 20, 2023 -

Motor Mile Ford responded

Matthew, we're glad to know Tiffany and our team at Motor Mile Ford were able to provide you with great service. Thanks for your feedback!

Helpful
December 16, 2023

Charged me 1/2 service for something the technician should have known. After looking to see what the shifter panel was not lit, he concluded there is no light there. I should not have been charged for More

by rspatro57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Dec 19, 2023 -

Motor Mile Ford responded

Robert, we aim for transparency and fairness in all our dealings. Though we know how certain vehicles are made and what options they have, if a customer states that their lights are no longer working, we have to diagnose their concerns. We will error on the side of the customer since they are the owner of the vehicle and are operating it daily. Thank you, Customer Relations – cr@shelor.com

Dec 19, 2023 -

rspatro57 responded

I bought the truck 5 months ago and don't drive at night. On this occasion there appeared to be no light illuminating the shifter. When I called the dealer ship, I stated that I did not see any illumination on the shifter. The dealer claims that I said "the lights no longer work", I did not. After the technician spent a half hour, he determined that there is no light function on the shifter column. I was charged for the 1/2 to the tune of $70.00 and they claimed that they had to check it out as I requested they do so, Again I stated to them that there appears to be a light out and requested that they look into it. I contend that the Ford tech should have known that the truck did not have a light and that I should not be charged for a learning moment for him and the dealership. I should not be charged as if the tech was truly up on the vehicle I should have been told that they don't have a light. There's no need to check it out. I was called by the dealership after my initial complaint, and was given there same lame excuse that they are required to look into the problem of the light. If the dealership tech should have known that no light exists, and therefore no need for a 1/2 hour of labor for which I was charged. I was told by the dealer that they could net reimburse me for the $70.00. If they were truest concerned about their reputation, given the circumstances I should have been refunded.

Helpful
December 14, 2023

Chris was great keeping me informed about my car an service.asked me if I needed anything. More

by lbrunner1953@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Dec 15, 2023 -

Motor Mile Ford responded

We are glad to hear that Chris kept you up to date with your services. Thank you for choosing Motor Mile Ford.

Helpful
December 13, 2023

Very courteous and helpful employees. Keeps me informed as to what is being done to my SUV and how long the wait. More

by sylvia_wilburn
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Hayden
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Dec 13, 2023 -

Motor Mile Ford responded

Sylvia, we're glad to know our team at Motor Mile Ford kept you well-informed during your visit. We appreciate the positive feedback!

Helpful
December 12, 2023

When I bring my car here to be serviced, everyone treats you like they value you as a customer and a person. They make you feel special and they appreciate you as a customer and for choosing them to service More

by Moe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Looney, and I don’t remember the names of the other people that waited on me. They all are great people and knowledgeable of their jobs.
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Dec 13, 2023 -

Motor Mile Ford responded

Moe, it's great to know that you feel valued and appreciated when bringing your car in for service at Motor Mile Ford. We're glad the no-appointment-needed express option worked well for you, and we're happy our coffee hit the spot too. Thanks so much for choosing us!

Helpful
December 09, 2023

My experience with Shelor has always been excellent, very satisfied and will always try to do business with them! Tiffany was excellent to work with, very nice, followed up with many updates and and everythi More

by F250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Looney
Report | Print
Dec 11, 2023 -

Motor Mile Ford responded

We're delighted to know that your experience with us at Motor Mile Ford was excellent! It's great to see Tiffany provided you with top-notch service. We look forward to doing business again in the future, and thank you for sharing this review!

Helpful
December 04, 2023

I had a wonderful experience with the staff who provided me with excellent service and a great attitude. I didn't have to wait for my appointment, and they effortlessly understood all my needs through text More

by esanabri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Looney
Report | Print
Dec 04, 2023 -

Motor Mile Ford responded

Esanabri, we're delighted to know that you had a fantastic experience with our team here at Motor Mile Ford. We aim for efficient and excellent service every time, and we are glad that we could deliver that! Thanks for sharing your positive feedback, we hope to assist you again in the future!

Helpful
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