Motor Werks INFINITI

Thanks, John! My son and I walked into the Infiniti dealership Saturday morning looking for a used van. We met the manager, Geno Cabana, who was friendly and profes My son and I walked into the Infiniti dealership Saturday morning looking for a used van. We met the manager, Geno Cabana, who was friendly and professional, who then introduced us to John Gregory, in sales. John showed us several vans, and took us for test drives in each one. Once we had selected one, I needed to leave for a softball game for one of my daughters. I brought my wife back to see the van I thought best fit our needs and budget (out of the 3 we had looked at), and John took us out again for a test drive so she could get a feel for the van as well. He was very patient with us and our buying process, allowing us space to discuss it over once we had seen everything the van had to offer. Once we had decided to move ahead with the purchase of the van, John made it a pleasurable buying experience, even offering us Starbuck's coffee from the Porsche lounge and walking us through the buying and financing process in a thorough manner. The finance manager, Michael Noyes, was also a pleasure to work with. He has a great sense of humor and made what can sometimes be a stressful process (financing a car) seamless and smooth. We discovered we actually had some mutual friends, and shared some fun college stories and had a few laughs along the way as well. We would recommend BOTH John and Michael to any of our friends and family, and look forward to working with them in the future for all of our vehicle needs. Thanks, guys! PS - Nina Gewargis stopped by during our time in the show room and mentioned that we were eligible for car washes for the life of the vehicle at their 2 wash locations, and also offered my wife a red rose as it was Sweetest Day on Saturday. Two more value adds to our buying experience. Thanks, Nina! More

Excellent dealership and employees Purchased my third Infiniti, but a first at Motor Werks. The staff is wonderful and go above and beyond making sure the customer is completely happy t Purchased my third Infiniti, but a first at Motor Werks. The staff is wonderful and go above and beyond making sure the customer is completely happy throughout the complete purchase process. The followup after the purchase was prompt and very professional. I would highly recommend this dealership. More

The Dealership others need to learn from! Purchased my first BMW last year and was so impressed by the professionalism of everyone. I knew we would be back for my wife's new car. The entire Purchased my first BMW last year and was so impressed by the professionalism of everyone. I knew we would be back for my wife's new car. The entire Infiniti team were outstanding in helping locate her new QX30 and I can't say enough. I'm looking forward to buying all my future cars from them More

Great experience! Purchased a Qx-70 from Ali, worked very hard for the deal! Also worked with Adam , which is why the deal happened .Great Job,Great experience!! Purchased a Qx-70 from Ali, worked very hard for the deal! Also worked with Adam , which is why the deal happened .Great Job,Great experience!! More

Great Coaching John Gregory was tremendous. Always coaching with great explanations and never pushy. John made both my wife and I extremely comfortable with what c John Gregory was tremendous. Always coaching with great explanations and never pushy. John made both my wife and I extremely comfortable with what can be a very difficult purchase. More

Poor Customer Service after Buying Car UPDATE: Since buying the car the customer service from this location has gotten worse over time. They never fully activated the Infiniti InTouch Se UPDATE: Since buying the car the customer service from this location has gotten worse over time. They never fully activated the Infiniti InTouch Service when we left the dealership because we were told that the Intouch was down for activations on that Saturday and it would get activated on the following Monday which never happened. They ended up trying to place blame on the service itself for not activating it. After a few phone calls the service agent told us it was not even turned on in the car this whole time. After repeated calls to the dealership my friend and I got a voice message from John the sales guy stating that this was activated upon purchase before leaving the dealership which was not true because the system had to be physically turned on by the dealership on a later date so it could not have been activated. When we finally got the opportunity to return the car to get it checked out, the person who looked at the car claimed nothing was wrong and it looked fine. After failing to correct it after the second visit the end of the trial was almost over so we never got to use it. To make matters worse, when they came to take the car back to the dealership to try and "fix" this issue, they ran through tolls and I receive a toll violation charge in the mail which they claimed they would mail us a check in order to cover the cost but after a month I have yet to receive such check. When sending an email regarding an update about this I have gotten no response at all. This is one of the most unprofessional experiences I've had with a dealership. Starting to have buyer's remorse from getting the car here. More