Motor Werks INFINITI

Well done gents, well done! We are a typical midwestern family (mom, dad and two young kids) hunting for a new vehicle after work on a Tuesday night. Coming down from Wisconsin, We are a typical midwestern family (mom, dad and two young kids) hunting for a new vehicle after work on a Tuesday night. Coming down from Wisconsin, everyone is tired, hungry and watching the clock because the kids start getting crazy around bedtime; needless to say, we don't have a lot of time to screw around. Starting with an email inquiry, Kathryn held our hand all the way to the dealership. She facilitated a number of conversations (sales, finance, other) understanding time would be tight. Once onsite our salesman Ali (1/2 salesman, 1/2 babysitter) met our every request (including a stop at McDonalds to feed the kiddo's). The first vehicle we test drove didn't do it. Good price, just not for us. Starting to get worried that the trip could possibly be a bust, Ali and the team searched the HUGE inventory and found another vehicle that peaked our interest. We quickly determined this was the one and moved to finance. Paul (Sales Manager) and Michael (Finance) took it from there working through things like, obtaining insurance information after business hrs, obtaining the title from our trade in, working with a customer from WI, financing, the list goes on an on. There has always been a concern buying a car from out of state. Some of it the distance, some of it the myth that IL cars are held to a different standard that WI vehicles, etc. etc. All I can say is that in less than 3 hrs, we drove out of Motor Works, IL with happy kids, very pleased parents, and a vehicle/ dealership we trust and have complete confidence in. More

Great Experience! This is an amazing dealership. All of the salesmen I dealt with were very friendly and knowledgeable on the vehicle I was looking to purchase. Would d This is an amazing dealership. All of the salesmen I dealt with were very friendly and knowledgeable on the vehicle I was looking to purchase. Would definitely recommend this dealership! More

First time car buyer I had a fantastic experience with John Gregory as my salesman. He was very knowledgeable and was able to answer all my questions. Didn't speak price u I had a fantastic experience with John Gregory as my salesman. He was very knowledgeable and was able to answer all my questions. Didn't speak price until all areas were discussed. More

Great! I will start my search here for my next car. Fair price discussion. Got me out of the dealer quickly. very positove experience. Highly recommende I will start my search here for my next car. Fair price discussion. Got me out of the dealer quickly. very positove experience. Highly recommended. More

Great experience I spoke to a few sales people from different Infiniti dealers including Michael and exchanged a few emails, I felt comfortable with Michael and truste I spoke to a few sales people from different Infiniti dealers including Michael and exchanged a few emails, I felt comfortable with Michael and trusted he would give me good deal. I drove an hour to their location to look at 2015 and 2016 Qx60. I drove away with a 2016 QX60 And no regrets. Great guys:) More

Great listener My desire was to purchase a safe reliable car for my mother. I did not need all of the bells and whistles. I went in with a particular vehicle in mi My desire was to purchase a safe reliable car for my mother. I did not need all of the bells and whistles. I went in with a particular vehicle in mind. The salesperson knew what it would take for me to want to purchase the vehicle and worked hard to accomplish that. Yes, he suggested other vehicles to compare but it was not a push only a recommendation. He did not try to add a thousand different options on what we told him initially we wanted. I appreciated that as to do the opposite would have turned me away. I am confident my mother will enjoy her car for the number of years she choses to drive still with little to no issues. More

Buying a used car at Motor Werks I worked with John on getting a good used car. He really knew his cars and together we decided on a used 2014 Mercedes E Class. When the car we decide I worked with John on getting a good used car. He really knew his cars and together we decided on a used 2014 Mercedes E Class. When the car we decided on had just been sold that morning, he said not to worry that new cars were coming in all the time and a few days later he found for me the perfect car. It was great working with John and a dealership that has such a large inventory of quality cars. John and all the other employee I dealt with were all very friendly and helpful making it not your typical used car experience. More

Great overall customer service experience Graeme and Geno were efficient and answered all my questions and concerns. Great teamwork and customer service making the car buying process smooth an Graeme and Geno were efficient and answered all my questions and concerns. Great teamwork and customer service making the car buying process smooth and productive. More

Excellent customer service. Buying a car is never what I would call a fun experience. However, I felt that at Motor Werks Infiniti in Barrington they made the experience as pain Buying a car is never what I would call a fun experience. However, I felt that at Motor Werks Infiniti in Barrington they made the experience as painless as possible. I had a lot of questions and Ali was readily available to answer them all. If he could not he contacted Gino or Tony and they got back to me right away. I think I found the place that we will go to any time we are in the market for another vehicle. More

Great overall experience Excellent customer services, great people to deal with, they made us really happy. Great job, Ali, Tony and Brian! Excellent experience at Motor Werks Excellent customer services, great people to deal with, they made us really happy. Great job, Ali, Tony and Brian! Excellent experience at Motor Werks with my Infiniti QX70S purchase. Thank you all. More