In Oct 2014 I took my car in for simple, routine service work at MCG, a 3.5 hr drive one way from my home. I returned when they said my car was ready. But MCG had failed to complete the work so they offered to pick the car up the next week and finish the work. A problem occurred and they offered a solution. Good business so far.
They sent their employee Uriah Cox to pick up the car. I asked him to stay within 5 mph of the speed limit and to be courteous (they had been too "economical" to send a flatbed). Unknown to Mr Cox, I had a GPS tracker in the car. The next day my email was full of excessive speed warnings from the tracker. Mr. Cox had exceeded 90 mph many times on the drive back to Atlanta, which is largely 2 lane roads roads through small towns and foot hills. Far worse, though he should have had my car back to the dealer by 4:30 pm or so and he didn't show up at MCG UNTIL THE NEXT MORNING about 6:30 am!!!!
They said their service advisor, Krystal had told him to take it home. Believe it or not, this guy still has a job there! But they say they fired Krystal. I found 3 wheels damaged on my car when I picked it up a few days after Mr. Cox had romped around with it. My initial meeting with Brandon, the GM was far from satisfactory.
Then after less than a week of highway driving, my brand new $2,000+ Pirellis were wore down to the belts on the inside edge of the rear tires. I had paid MCG to install these after Mr. Cox's overnight joy ride. Did I mention the car now drove very poorly and pulled to the right? They had the decency to pick the car up this time with a flatbed. Then they kept my car until January 2015, performing about 8 alignments- all the time telling me nothing happened to the car while their employee enjoyed it. All the alignments were supposedly due to employee mistakes, lift issues, miscalibration of the machine, ya da, ya da......
So where do things stand? I have the car back but it now has a distinct vibration and is darty and unstable at higher speeds. They flat out refuse to make the situation right. Their solution apparently is to stick me with the problem and cost of fixing it or having to dump it and take the substantial financial loss.
In my opinion MCG failed miserably in keeping my car secure while in their custody. That was forgivable. Then they failed far worse in not taking responsibility for the consequences. That is not forgivable. It is also very poor business.
I had just wanted an oil change, new tires mounted, an inspection and minor warranty work on the radio. Now I have to go to the significant cost, time and trouble to hold them accountable for their failure to do the right thing of their own free will.