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Motorcars of Atlanta - Service Center

Atlanta , GA

5.0
6 Lifetime Reviews Review Dealership

6 Reviews of Motorcars of Atlanta - Service Center

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August 20, 2019

"Great Communication from the service department"

- Lovecoffeecars

Thank you to Luc Rowell with help on an issue. Outstanding and prompt customer service. Super friendly and you can tell they are in the business of helping others.

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Recommend Dealer
Yes
Employees Worked With
Luc Rowell
October 25, 2017

"5 Star Day Spa for your car"

- BMW5ER

Just had another fantastic service completed on my car at Motor Cars of Georgia. The basic service was completed on time and a few difficult, less common but noticeable interior and exterior cosmetic items were also taken care of with ease and little fanfare. It is a pleasure bringing the car in to the MOG team. Have enjoyed being and look forward to contiune being a long time client..

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Recommend Dealer
Yes
Employees Worked With
Jim, Jimmy, Roman
March 06, 2017

"Ten times better than my local dealer "

- Geoff Fear

My local dealer didn't give a rats but about helping me with some minor customer service issues, because I bought my car private sale . So I reached out to the dealer that sold it new originally , motor cars of Georgia. Bryttani and the customer relations team have been phenomenal, I know where my next mclaren will come from!

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Recommend Dealer
Yes
Employees Worked With
Bryttani
April 28, 2016

"Enjoy coming in for service "

- Rob Celona

The team at Motorcars of Georgia have been servicing my BMW for approx 12 years and it has been the most pleasant service experience I have encountered across any service industry. I like my car quite a bit and MOG allows me to really enjoy my car even more because they have taken away the dread of bringing the car in for service. I'm not worried about something requiring service because I know that it will be taken care of by a company and group of people I have confidence in and can trust. I'm always met with a smile, pleasant conversation and I know that that the people that are taking care of my vehicle care as much and are as passionate about my car as I am. Blake and his technicians are incredibly knowledgeable, fair and I trust their advice and recommendations. The Motorcars of Georgia team have the ability, experience, resources, and passion to provide excellent service and have continued to do so time and time again. I can't say enough and recommend my friends and colleagues whenever given the chance.

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Recommend Dealer
Yes
Employees Worked With
Blake, Roman, Patrick, Jim, Bryttani
March 15, 2016

"Service on my Aston Martin at Motorcars of Georgia"

- pete

Went to Motorcars of Georgia; The receptionist Sabrina greeted me and I told her I needed some parts; she showed me where the parts department was located. I went in and while walking to the parts department, a man approached me and asked if he could help me. I learned that he was the service manager Jim Rosser. He brought me into his office and looked up the parts I needed which had to be ordered from England, and he would call me when they arrived. The following week he called and told that the parts had arrived. I told him that I would bring the car when I found a ride to bring me back home; he said that would not be necessary as he would put me in a loaner car. I dropped the car off and Blake in the service department called me each and everyday to provide me with a status report for each day that they had the car. I have six cars (four of which are exotic) and I am OCD which means that I attend to even the most minor repair. I have never experienced such superior customer service in my long life. Could not ask for any better treatment - AAAplus

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Recommend Dealer
Yes
Employees Worked With
Jim Rosser, Blake Alderman and Sabrina (the receptionist)
February 06, 2015

"Employee took car home overnight that was in for service "

- Lotus

In Oct 2014 I took my car in for simple, routine service work at MCG, a 3.5 hr drive one way from my home. I returned when they said my car was ready. But MCG had failed to complete the work so they offered to pick the car up the next week and finish the work. A problem occurred and they offered a solution. Good business so far. They sent their employee Uriah Cox to pick up the car. I asked him to stay within 5 mph of the speed limit and to be courteous (they had been too "economical" to send a flatbed). Unknown to Mr Cox, I had a GPS tracker in the car. The next day my email was full of excessive speed warnings from the tracker. Mr. Cox had exceeded 90 mph many times on the drive back to Atlanta, which is largely 2 lane roads roads through small towns and foot hills. Far worse, though he should have had my car back to the dealer by 4:30 pm or so and he didn't show up at MCG UNTIL THE NEXT MORNING about 6:30 am!!!! They said their service advisor, Krystal had told him to take it home. Believe it or not, this guy still has a job there! But they say they fired Krystal. I found 3 wheels damaged on my car when I picked it up a few days after Mr. Cox had romped around with it. My initial meeting with Brandon, the GM was far from satisfactory. Then after less than a week of highway driving, my brand new $2,000+ Pirellis were wore down to the belts on the inside edge of the rear tires. I had paid MCG to install these after Mr. Cox's overnight joy ride. Did I mention the car now drove very poorly and pulled to the right? They had the decency to pick the car up this time with a flatbed. Then they kept my car until January 2015, performing about 8 alignments- all the time telling me nothing happened to the car while their employee enjoyed it. All the alignments were supposedly due to employee mistakes, lift issues, miscalibration of the machine, ya da, ya da...... So where do things stand? I have the car back but it now has a distinct vibration and is darty and unstable at higher speeds. They flat out refuse to make the situation right. Their solution apparently is to stick me with the problem and cost of fixing it or having to dump it and take the substantial financial loss. In my opinion MCG failed miserably in keeping my car secure while in their custody. That was forgivable. Then they failed far worse in not taking responsibility for the consequences. That is not forgivable. It is also very poor business. I had just wanted an oil change, new tires mounted, an inspection and minor warranty work on the radio. Now I have to go to the significant cost, time and trouble to hold them accountable for their failure to do the right thing of their own free will.

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Recommend Dealer
No
Employees Worked With
Brandon Saszi, service manager
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