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Motorcarsonline.com Lansing
Lansing, MI
816 Reviews
Motorcarsonline.com Lansing was established in 2000. We pride ourselves with selling the cars that we love and treating people the way we would want to be treated. First class integrity, professionalism, and customer service is what we stride for everyday. Don't drive any car, drive a Motorcar!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 816 reviews
May 01, 2026
This dealership has been nothing but trouble. I'd never do business with them again and I'd suggest anyone considering it to, at minimum, avoid dealing with DeMarcus, a salesperson, or Mike, the I'd never do business with them again and I'd suggest anyone considering it to, at minimum, avoid dealing with DeMarcus, a salesperson, or Mike, the manager, unless you like getting the run around, being lied to, ignored, and burned in the end. We called on a Saturday to see that if we came down (nearly 2 hour drive), we could complete the purchase of a car. DeMarcus said yes, so we started the trip. Half way there, DeMarcus called to tell us the car wasn't ready. There was damage that needed to be addressed in the body shop, and a mechanical issue of some sort. So we turned around and said we'd head down when it was ready. The following Friday, we were told it was ready. We drove the two hours in the rain to find it wasn't ready yet. We got to test drive it but was assured it would be "Deep Detailed" and that new tires hadn't been put on yet. We were told the.mechanical issue was fixed. We completed the deal and was promised everything would be done in a couple days. Fast forward the 3 days and after multiple messages to DeMarcus, we were promised it would be delivered by end of day. We were then called late and told they found another mechanical issue that needed to be addressed in the morning. I told the manager, Mike, that issues with the car had me worried and he assured me it was a good car. The next morning at like 9am, they call my wife to schedule a delivery. Apparently, the work that needed to be done was done fast??? Anyway, car was delivered. The "deep detailing" that was part of the delay consisted of a quick vacuuming and wiping down the dash. Seriously, that always about it. Still stuff on the floors, stuff not cleaned off from the door panels, and the headliner was still pretty filthy. But hey, at least I got that $400 set of new tires. I think the old ones were actually nicer. Anywho, my wife drove the car once to work, 14 miles round trip. 2 days later, that Sunday, we drove the car 1 mile to the in-laws. We came back out and there was coolant all over the ground under the car. We had to have it towed the next day, $140, to our garage. They said not only was the water pump shot, it had multiple leaks, but that a coolant hose to the radiator came loose because the spring clamp around it was severely stretched out of shape.My mechanic said he's surprised it made it here from the dealership during the delivery. He also said the pump likely had been leaking prior and sure enough, we found some in the garage from the day it was delivered, as it was parked outside the next night so I could use the garage. I told the dealership about the issue and they said they had looked over the car before we came to buy it but then they had it for like 6 more days so who knows? It's pretty obvious they never really looked at the car. The manager (Mike) told me that's why they offered us the extended warranty for 4k (xxx). He said vehicles sit for a while and things happen. That said, he forgot that it actually showed up the day we first went to look at it before being turned back. So honestly, it's obvious they didn't look it over, or did and really didn't care. I tried to discuss some form of compensation but Mike first claimed he.never got my message, then claimed he was going to talk to the bosses, then claimed they were gone when I asked what was going on, then ignored responding until I basically said I would just take matters into my own hands, but only to say that they tried to call me but conveniently never left a message. Seriously, stay away from this place. And if you feel you have to buy a car from there, turn away from DeMarcus and steer clear from dealing with Mike. Neither was honest in most of the process and I ended up paying an extra $1k two days later. And FWIW, I never even negotiated on the price so it's not like they cut me such a good deal that I felt I should just eat the extra cost. These guys just suck. More
by Zack Torbet
January 05, 2026
Kat was amazing to work with, had everything ready and made the process of filling the paper workout painless..she was incredibly knowledgeable about the process, and was able to fine me the car a wanted made the process of filling the paper workout painless..she was incredibly knowledgeable about the process, and was able to fine me the car a wanted in no time flat... I would 100% keep going to her for my next few purchases More
by Tom
Employees Worked With
Kathleen ickes
December 25, 2025
I recently purchased from motor carsonline. com at the Lansing location. Kat was my sales person. I was actually looking at two cars almost identical. Although their competitors car actually com at the Lansing location. Kat was my sales person. I was actually looking at two cars almost identical. Although their competitors car actually had a little more on it, Kat without realizing it made her car the better deal for me. She emphasized honest things that I had lost track of, one owner car, spotless Carfax, etc. She earned my purchase. More
by John
Employees Worked With
Kat
December 22, 2025
I recently purchased a used Tundra with the Chris M out of the Kalamazoo location. I am from WI and have never purchased a vehicle in this manner, aka without driving it first. They did a great job helpi of the Kalamazoo location. I am from WI and have never purchased a vehicle in this manner, aka without driving it first. They did a great job helping addressing my concerns and were very patient and walked me through the process. The truck was delivered and it’s been a great experience thus far. I would recommend. . More
by Josh
March 12, 2025
I drove a long distance to pick a car up here and man it didn’t disappoint the selection of cars was amazing!! Micheal B our salesman made the experience stress free super and nice and accommodating. The ne didn’t disappoint the selection of cars was amazing!! Micheal B our salesman made the experience stress free super and nice and accommodating. The next time i purchase a new car ill be driving to Lansing More
by Jfletch30
Employees Worked With
Micheal B
March 05, 2025
Great dealership ,,very nice and friendly people find car I look for ‘,,test drive done deal in one hour ,,next day delivery to the house ,,Thanks Rick. I look for ‘,,test drive done deal in one hour ,,next day delivery to the house ,,Thanks Rick. More
by dzelatic
Employees Worked With
February 28, 2025
Excellence is hard to achieve — Will Reed and Motorcars of Lansing delivered and provided an excellent experience in selling me a vehicle this week… if you want the best check them out! of Lansing delivered and provided an excellent experience in selling me a vehicle this week… if you want the best check them out! More
by DrJohn
Employees Worked With
Will Reed
February 17, 2025
We were very impressed with how smooth and prompt Michael handled everything, no delays, no problems - just a fast and professional service. I would definitely recommend him. Thanks Michael! handled everything, no delays, no problems - just a fast and professional service. I would definitely recommend him. Thanks Michael! More
by mwilimarebecca
Employees Worked With
Michael B
February 09, 2025
Amazing Experience Trading in My 2022 Ford Ranger for a 2022 GMC Sierra 1500! I recently had the pleasure of trading in my 2022 Ford Ranger for a 2022 GMC Sierra 1500, and I couldn't be more thrilled wi 2022 GMC Sierra 1500! I recently had the pleasure of trading in my 2022 Ford Ranger for a 2022 GMC Sierra 1500, and I couldn't be more thrilled with the entire process. From the moment I walked in, the staff was friendly, professional, and truly knowledgeable about every vehicle on the lot. The trade-in process was smooth and transparent. The dealer gave me a fair and competitive offer for my Ranger, making it easy to transition into my new GMC Sierra. They took the time to explain all the details, and I never felt rushed or pressured at any point. The team was incredibly patient in answering all of my questions, ensuring I felt comfortable and confident in my decision. They even went above and beyond to help me with financing options, making the experience seamless and stress-free. The GMC Sierra 1500 has been an absolute game-changer. The ride is smooth, and the features are top-notch! I am beyond impressed with the service and the vehicle. I highly recommend this dealership to anyone looking for a great trade-in experience and a quality vehicle. Thank you to the team for making this such a positive experience—I will definitely be returning for future purchases! More
by Steve Dootz
Employees Worked With
February 04, 2025
Great service Randy was a great guy to work with. We got thing taking care of in a fast transaction. Very smooth and peaceful We got thing taking care of in a fast transaction. Very smooth and peaceful More
by mforeman2929
