Mountain Home Auto Ranch

I bought an SUV from them. They were on the ball, courteous, knowledgeable, and just all around nice. Not pushy! Very willing to work with anyone who is fed up with other aut They were on the ball, courteous, knowledgeable, and just all around nice. Not pushy! Very willing to work with anyone who is fed up with other auto sales places. Certainly worth the money, time and effort. More

Been dealing with Daren Durrant and mountain home auto ranch for lots of years now and have always received great service! ranch for lots of years now and have always received great service! More

Recently bought a vehicle from this dealership and was it was the worst experience we have ever had purchasing a vehicle and trying to get it fixed since. To start when we were going to buy the vehicle they was the worst experience we have ever had purchasing a vehicle and trying to get it fixed since. To start when we were going to buy the vehicle they tried to low-ball us on the trade in. The individual goes out to look at the vehicle and comes back and states we can only give you $X due to multiple things. The one that sticks out the most is "mismatched tires". I stated that was false cause we just put brand new rims and tires on the vehicle less then 30 days ago, he states let me go and relook. Comes back and says oh yeah they are all the same. Then he states that they need to completly re-do the touch up paint cause it wasn't the right color even though it was purchased at a dealership for the VIN# for the vehicle. Then the new vehicle we were buying, the automatic side step was not working from the beginning. It would start to extend then go back up and we asked about it. They stated was just the settings when we knew it wasn't (settings would make it not come down at all), I am a mechanic in the military and am familiar with them. So they offered the extended service warranty due to it being able to cover the step that was not working from the time we bought the vehicle. We agreed to the service contract and I thought I might be able to clean and lube the step myself, so I did and it still didn't work. So my wife makes a appointment to have it dropped off to get looked at for the step and they stated they would call and never did. We dropped the vehicle off on a Thursday for a Friday morning appointment. At 5 PM Friday night they still have not called so we went to the dealership and they hadn't even looked at the step at that time. Asked them if they could and they stated they would and would give us a call, never did. Went up Saturday morning and that is when they said the step would not be covered (even though they stated it would when purchasing the vehicle, the ONLY reason we purchased the extended warranty). They said they would try to make it right and give us a call the beginning of the following week. Over a week goes by and they still didn't call so we called and asked to speak to the same individual that was assisting us and we were told he would call back. He never did and the side step still does not work. My wife was got her foot stuck in the step multiple times when it wouldn't go up then did unexpectedly to the point it has almost caused her to injure herself. Long story short from the beginning, getting the quote on the trade in, then buying the new vehicle, and then trying to get it serviced since has been the worst experience we have ever had out of the 15+ vehicles we have ever bought. I have never left reviews for anything else but felt I would not want people to have the same experience we have had. We would never recommend this dealership. More

I recently bought a used SUV from them. We first saw the vehicle on their website and drove over after hours to look at it. We noticed that the price had been reduced by about $1600 on th We first saw the vehicle on their website and drove over after hours to look at it. We noticed that the price had been reduced by about $1600 on the window sticker. We went in the next day and took it for a test drive. We told them that we wanted the SUV. They texted me a price quote that had the original unreduced price, a 60 month loan term instead of the 36 month that I requested, a $299.50 fee for "Theft Registration", and a $399 fee for "Brakes Plus." I didn't ask for either of these accessories, but I was told that they were standard included options for this dealership. Wait, what?! I didn't ask for them! I did get them to come down to the reduced price that was on the sticker, but they wouldn't remove the two unwanted options. I did end up buying the vehicle because I couldn't find another one at that age and low mileage anywhere in SW Idaho. I got the vehicle I wanted, but I felt a little deceived in the end. I got home with the vehicle that night and didn't even feel good about having a newer SUV. What's wrong with that picture?! Why is it that so many car dealers have this "slimy" reputation of being deceptive? There was one more incident that disturbed me during the buying process. My salesman went into the office area to check on something for me. One of his superiors (or so it seemed) started chewing him out over some other issue. I was standing near the open doorway in plain sight of everyone in the office area. I was embarrassed for my salesman and found this to be very unprofessional and rude conduct. If they wouldn't have had the vehicle that I was looking for with lower than average miles, I would have walked away and gone somewhere else. The current used vehicle shortage kind of pinned me in a corner, but it is what it is. I wouldn't waste the time driving out to Mountain Home unless you can't find your desired vehicle anywhere else. If you do decide to buy from them, be sure to ask about any mandatory "options" that aren't really optional at all. More

Would never recommend this dealership to anyone, they sold me a car that had nothing but problems. In the second week of having the car I had to spend money to fix a door panel. sold me a car that had nothing but problems. In the second week of having the car I had to spend money to fix a door panel. More

Bought a Dodge Charger 2016 SXT from Mountain home auto..In less than 48hrs the side panel door started falling apart. I called the sales manager, explaining what happened..They didn't care to help me auto..In less than 48hrs the side panel door started falling apart. I called the sales manager, explaining what happened..They didn't care to help me just gave me a run around. Now I have to spend money to fix a car I just bought. I will never recommend this place to anyone. And I will never do business there again. Even with the 3 free oil change they gave me...I won't trust them to work on my car. Shady people be aware. More