Mountain Home Auto Ranch

We were not able to come to an agreement on price yet but are still dealing with the sales person. Sales person was very nice and I would recommend her to anyone looking to purchase in the area, are still dealing with the sales person. Sales person was very nice and I would recommend her to anyone looking to purchase in the area, More

This is my second purchase from MH Auto Ranch and once again, I am pleased with my Jeep and with the customer service provided to my family. The buying process is quick, easy, and pleasant. I will recomme again, I am pleased with my Jeep and with the customer service provided to my family. The buying process is quick, easy, and pleasant. I will recommend MH Auto Ranch to friends and family and be sure to refer them to Holly! More

Possibly the worst car buying experience I have ever had. The price of the vehicle was not what it was advertised and they wanted me to give them my trade for nothing when I stood my ground for a trade in va The price of the vehicle was not what it was advertised and they wanted me to give them my trade for nothing when I stood my ground for a trade in value the sales person decided that it was better to berate a prospective customer than to work to gain my business. I will never say a good word about this place. More

Was looking for a very specific truck and found that this dealership had one on order and it was arriving soon. A few California dealers also had something similar, but they were all being greedy and marking dealership had one on order and it was arriving soon. A few California dealers also had something similar, but they were all being greedy and marking them up $5K to $10K. Called Mountain Home Auto Ranch and spoke to Luis in sales. He confirmed the truck was available so I put a deposit down on it, watiing for it to arrive. Yesterday it arrived, so I flew from CA to ID and took delivery of my new truck. Luis had all the paperwork ready to go when I arrived and Jeremy the sales manager went through all our paperwork in about 20 minutes. Luis helped us set up a few custom things on the truck and within an hour we were driving off. It was a seamless transaction, no high pressure sales, no games. A true hometown dealership that cares about customers and treats them with respect! You can't find this in CA anymore, it was a breath of fresh air to experience this again in Idaho! It was worth the 10 hour drive home! More

Horrible Customer Service!!! Customer # 254332 Horrible Customer Service!!! Customer # 254332 7/5/2019, 38 miles, I bought / financed a 2018 Ram 2500 6.7 Diesel Mega Cab. We ended up paying $ Horrible Customer Service!!! Customer # 254332 7/5/2019, 38 miles, I bought / financed a 2018 Ram 2500 6.7 Diesel Mega Cab. We ended up paying $66,665 out the door. Right away we noticed the sunroof was leaking water when we ran it through the car wash. 08/12/2020, 17,631 miles, I Drove my vehicle in for a warranty repair at dealer for sunroof, Auto Ranch made repair. I drove it through the car wash, the sunroof was still leaking. 11/11/2020, 21,662 miles, I Drove my vehicle in for a warranty repair at dealer, Auto Ranch again for sunroof leak & check engine light on. Dealer made repair. Again I drove it through the car wash directly after repair. The sunroof was still leaking & check engine light came back on within a couple miles. 12/10/2020, 22,719 miles, I drove my vehicle back to the Auto Ranch dealer again for sunroof leak & check engine light on & new Problem with U-Connect software freezing up and shutting down. Mountain Home Auto Ranch only addressed the check engine light issue. Service Adviser Daniel Hawkley called me and advised me they found the problem with the check engine light, it was the DEF pump that was defective. The pump was covered under warranty, but the Auto Ranch did not have the part in stock and further advised they have checked all options and no one in the country has one. A new part wasn’t going to even be manufactured until 4/2021, I should not drive the vehicle because it will breakdown. I told Daniel I couldn’t just park my truck for four months and asked if they could take a new pump from one of the trucks on their lot. He said NO, I found a new factory Chrysler pump online and asked him if they could get that pump and install it in my truck. He checked called me back and said NO. I picked up my truck and Service Adviser Daniel Hawkley handed me an 800 phone number to Chrysler Customer Service in India and said Good Luck… 12/10/2020, I called the Chrysler Customer Service in India and spoke with a female who was intelligible. I eventually got out of her that she was going to pass my complaint to a “Customer Care Specialist” and that person would get in touch within one business day. I waited three business and called back explaining I haven’t been contacted by anyone yet. A male (name unknown) advised me that the female I initially spoke with did not process the complaint property and I need to go through the process again with him. I explained the situation once again. He advised someone would get a hold of me within the next 24 hours. 12/15/2020, I received a call from James, a “Fiat Chrysler Automobiles Customer Care Specialist” He advised me he was assigned my case, and he will be trying to get me a rental car, but said they only reimburse up to $35 a day. Case # 77928326 12/16/2020, I haven’t heard from anyone yet so I called James at the end of the day. He said he had called and explained the situation and asked Brad Caldera “General Sales Manage” at Mountain Home Auto Ranch if he would authorize a rental car. Brad Caldera denied a rental or loaner vehicle. At this point whatever they come up with is too little – too late. I have had it with the entire situation. I’m Sick & Tried of crappy UNSATISFACTORY Customer Service and over promise/ under deliver tactics from Dealer Service Advisers, Chrysler Customer Service in India, Fiat Chrysler Automobiles Customer Care Specialists, General Manager and most of all a Crappy unreliable Chrysler / Ram product! As of yesterday I have entered into negotiations with another dealership for a new truck and I’ll be trading my lame Ram in. After it’s all done I’ll have lost $5,000 to $6,000 on this trade-in. It makes me so mad I can’t see straight. I bought a brand new $66,000 Truck and got such Crappy customer service after the sale! If you can even call this customer service! You can bet I will NEVER spend my money on a Chrysler product again!! And I’ll do my best to deter others from doing business with you people as well. You people should be ashamed of your selves! ” Thank you for contacting RAM Customer Care. Our goal is to provide you with an outstanding customer experience.” YEAH RIGHT…. Don’t ever contact me again! More

Wish I had read a few reviews before making the drive !! Expect to pay 3000 - 6000 more than advertised. And that is before dealers fees! Felt lied to!! There so called no bull price is nothing but Bull! Th Expect to pay 3000 - 6000 more than advertised. And that is before dealers fees! Felt lied to!! There so called no bull price is nothing but Bull! This guy's will do the math wrong wright in front of you and act like There isn't a glaring $4000 discrepancy!! Thay don't care!! More

Besides our 6 1/2 wait time in the lobby, their service and friendliness was great. Except they tracked grease all through the front of our motorhome, of which we'd just cleaned the carpet. They even trac and friendliness was great. Except they tracked grease all through the front of our motorhome, of which we'd just cleaned the carpet. They even tracked it all over our entrance step as well. Would have been nice if they'd laid down a runner before going back and forth inside. Now we have to take it in to get it professionally cleaned. Overall though, I'd wouldn't write them off my list. More

Advertised website prices are not even close. Sad way to do business. Find another dealer that will not false advertise. Rusty changed the price multiple times. do business. Find another dealer that will not false advertise. Rusty changed the price multiple times. More