Mountain Home Auto Ranch

STAY FAR AWAY FROM THIS COMPANY! We purchased a car from Meridian Auto Ranch on December 10, 2019 for our daughters Christmas present. We were told that the car was marked down as a We purchased a car from Meridian Auto Ranch on December 10, 2019 for our daughters Christmas present. We were told that the car was marked down as a “mechanics special” We immediately inquired about what exactly that meant since we were not looking for a car needing major repairs. We were told multiple times by Tony and TJ that they have the best mechanics that go through each used car bumper to bumper before it ever hits the lot. The ONLY thing that was wrong with it was the sunroof didn’t slide back and they didn’t want to put $900 into the car to fix it. They told us the car had been serviced, including an oil change and even offered us 2 free oil changes to use anytime this year. We trusted them and believed they we being forth coming since we asked them directly. The day after Christmas, December 26th, our daughter took the car out for her first drive. She came back saying the car wouldn’t accelerate. We immediately took the car back to the Auto Ranch to find out the transmission needed to be replaced. We had only put 30 miles on the car! After 2 weeks of the Auto Ranch avoiding us and making empty promises, we finally agreed to pay for the transmission at “their cost”. Many times we were promised call backs from Geoff, Tj and Darren, which no one ever called us back. We were told to come by and speak directly to the general manager Darren. When we arrived he wouldn’t even face us and sent a runner to communicate between us. The day we got the car back we checked the oil and to our surprise it was sledge like and crusty. We took it to a local oilery where we were told oil hadn’t been changed in at least a year and was 2 ½ quarts low! We paid $100 to have an engine flush and air filter changed as the air filter was filthy and covered in hay. Just this week we found out the car needs a complete brake replacement. There is no way this car went through any type of “bumper to bumper” check by Meridian Auto Ranch. We were completely lied to and now paying for a mound of car repairs. We purchased a car from Meridian Auto Ranch on December 10, 2019 for our daughters Christmas present. We were told that the car was marked down as a “mechanics special” We immediately inquired about what exactly that meant since we were not looking for a car needing major repairs. We were told multiple times by Tony and TJ that they have the best mechanics that go through each used car bumper to bumper before it ever hits the lot. The ONLY thing that was wrong with it was the sunroof didn’t slide back and they didn’t want to put $900 into the car to fix it. They told us the car had been serviced, including an oil change and even offered us 2 free oil changes to use anytime this year. We trusted them and believed they we being forth coming since we asked them directly. The day after Christmas, December 26th, our daughter took the car out for her first drive. She came back saying the car wouldn’t accelerate. We immediately took the car back to the Auto Ranch to find out the transmission needed to be replaced. We had only put 30 miles on the car! After 2 weeks of the Auto Ranch avoiding us and making empty promises, we finally agreed to pay for the transmission at “their cost”. Many times we were promised call backs from Geoff, Tj and Darren, which no one ever called us back. We were told to come by and speak directly to the general manager Darren. When we arrived he wouldn’t even face us and sent a runner to communicate between us. The day we got the car back we checked the oil and to our surprise it was sledge like and crusty. We took it to a local oilery where we were told oil hadn’t been changed in at least a year and was 2 ½ quarts low! We paid $100 to have an engine flush and air filter changed as the air filter was filthy and covered in hay. Just this week we found out the car needs a complete brake replacement. There is no way this car went through any type of “bumper to bumper” check by Meridian Auto Ranch. We were completely lied to and now paying for a mound of car repairs. More

Worst dealership I’ve ever dealt with!!! I purchased a new 2018 Ram 3500 in April of this year from Mountain Home Auto Ranch and drove up from Omaha, Nebraska to pick it up. It was the closes I purchased a new 2018 Ram 3500 in April of this year from Mountain Home Auto Ranch and drove up from Omaha, Nebraska to pick it up. It was the closest 2018 I could find with the options we needed. My salesperson was Rusty McAlexander. Before I made the drive, I specifically asked the sales manager, Brad Caldera and Rusty multiple times if there was any previous damage on the vehicle to make sure there wasn’t going to be any surprises when I got there. Previously, I looked at a similar truck in Missouri and the dealer disclosed that there had been damage repaired, but only after I drove 6 hours. I did not want that to happen again. Brad and Rusty from Mountain Home Auto Ranch even joked about how they “don’t do that kind of stuff there” when I asked. A week after I got the truck home, I found out it had been damaged/wrecked and repaired very poorly. I was flat out lied to. I called and talked to the service manager, Craig Clifford. He told me that damage does not have to be disclosed and they sell previously damaged and repaired “new” vehicles almost daily. When I tried to explain how deceiving that is, he hung up on me. When I called back he tried to deny it. He eventually told me to go get the truck repaired correctly and they would pay for it, so I gave up arguing with them and had the fender repainted and the headlight fixed. I emailed him the invoice and got no response. I had to call and leave a message everyday for over a week. When I finally got ahold of Craig, he lied to me again! He denied ever getting any of the messages and denied ever telling me to get the truck fixed, so he wasn’t paying the invoice. I have called and left more than 10 messages for the general manager, Darren Potter, Craig and Brad, and still haven’t received a call back. I’ve never been treated so poorly and lied to so many times by a dealership after spending that kind of money on a vehicle. All I asked was that they do what they can to make it right. They don’t care about their customers at all. Mountain Home Auto Ranch is the epitome of that shady car dealer we all hate. I’ve given them plenty of time to make things right before writing this review. You are absolutely OUT OF YOUR MIND if you spend money with these people, they will mislead and deceive you every chance they get. Buy your vehicles in Boise, these people are NOT worth the drive. More

Very bad experience I tried to overlook the negative reviews. I gave the dealership the benefit of the doubt. I thought to myself, no way they would post a price online f I tried to overlook the negative reviews. I gave the dealership the benefit of the doubt. I thought to myself, no way they would post a price online for the whole world to see...and then not honor it. Like most of you I am a very busy person. I don't have time in my day to argue with a salesman about the ethics of posting an internet price that not everyone is able to get. They repeatedly tried to convince me that a "conditional price" is only for people who got a special letter in the mail from Ford. So my question is this.. WHY PUT IT ONLINE... what a shady business practice to advertise a price with a little asterisk next to it, just so that you can make an extra couple hundred dollars off of unsuspecting service members such as myself. Very disappointed with both the salesman and the sales manager. They were willing to give up the sale over a difference of $750. Bait and Switch.. Buyer Beware.. Based on what I experienced on the phone today 6/14, I now believe all the negative reviews could have been true. Please do yourself a favor, shop local in Boise or Meridian until the Ranch gets it's act together. More

So far so good First time using this dealer (previously lived out of area, Jeep product used the dealership purchased from). No issues with the Quik Lane service, I First time using this dealer (previously lived out of area, Jeep product used the dealership purchased from). No issues with the Quik Lane service, I will go again. More

Great service and desire to please. Benny took good care of us through the entire process. We had a general idea of what we wanted and he let us test drive three different trucks to help Benny took good care of us through the entire process. We had a general idea of what we wanted and he let us test drive three different trucks to help us decide. We drove home in a 2018 RAM 2500 Cummins that we love! They even installed optional nerf bars while we waited. More

Very Satisfied Customer I had my eye on the 2018 Jeep Renegade for a long time now and finally went to Mountain Home Auto Ranch. I was nervous walking in as a first time buye I had my eye on the 2018 Jeep Renegade for a long time now and finally went to Mountain Home Auto Ranch. I was nervous walking in as a first time buyer but Michael King welcomed me with a big smile that really eased my nervousness. Michael was very accommodating. He is very knowledgeable about the car and patiently explained and introduce me to the car that I wanted. The negotiation processed was straight forward and I believe I good deal on financing my car. Thanks to Michael, I had a great experience in buying my first car. I want to thank Brad Caldera also for being kind. He patiently and very kindly explained to me all my contract and warranty papers. Sorting through all the paperworks that I had was a breeze so I thank Brad for that. Overall, great experience and would recommend this dealership to anyone. More

2018 Ram 3500 Brad was great to deal with. Straight forward, honest and helpful. Rusty was knowledgeable patient and helpful. I will recommend Autoranch to others. Brad was great to deal with. Straight forward, honest and helpful. Rusty was knowledgeable patient and helpful. I will recommend Autoranch to others. A great buying experience and worth the drive. More

Great service and advises They helped me get the right ride for what I need and were in touch with me all the time to make sure I'm doing good with my jeep. They helped me get the right ride for what I need and were in touch with me all the time to make sure I'm doing good with my jeep. More

Friendly staff Helpful Sterling was very friendly, helpful... Jeremy was very interested in our needs, wants for a new truck... small town quality service.....Yahoo.... my h Sterling was very friendly, helpful... Jeremy was very interested in our needs, wants for a new truck... small town quality service.....Yahoo.... my husband was excited !!! More