Mountain Home Auto Ranch

Amazing service! The sales department is very personable and easy to work with. Made sure I knew the ins and outs of my car before leaving the dealership. and easy to work with. Made sure I knew the ins and outs of my car before leaving the dealership. More

Presently in the market for a used pickup. Visited multiple dealers and test drove a number of trucks on the weekend, this was the only dealer that seriously turned me off. Tried out a used '06 F multiple dealers and test drove a number of trucks on the weekend, this was the only dealer that seriously turned me off. Tried out a used '06 F-150 with reasonably low milage. The truck had a few issues that I discovered during a test drive - Broken Windshield, Pulling to the right, poor acceleration, several malfunctioning accessories, and a few other issues. I mentioned some of these problems to the salesman and was assured that they - and any other issues - would of course be taken care of before sale. When I asked about having the vehicle taken to a 3rd party mechanic for an inspection, the salesman was quite reluctant - Said he'd have to clear it with a higher up first. He tried to tell me that any shop I'd take it to would just be in it to take my money and tell me about any possible problem I could ever have with the vehicle. And he assured me that the in-house mechanics had done a full inspection prior to putting the vehicle on the lot - Strange, considering the obvious and (mostly) easily fixed issues noted by me. Funny, every other dealer I went to had no issue with 3rd party inspections - Two actually encouraged it without me asking. Makes you wonder what Mountain Home has to hide. On the cracked and chipped windshield, the salesman said that their windshield contractor came by every 1-2 weeks. This truck, according to the carfax, had been on the lot for over a month. I have friends who have shopped here with similar results. The salesman seemed high pressure and shady. Really turned me off. Steer away. More

We do not live in Idaho so we were working closely with a salesman named Bill Schultz to make sure the truck we were interested in was exactly what we wanted. Bill stated he would drive the truck and text us salesman named Bill Schultz to make sure the truck we were interested in was exactly what we wanted. Bill stated he would drive the truck and text us that it was getting for mileage. Bill texted 18 mpg in the city and 24mpg with the wind. He mentioned several other things but the text was too long to rewrite here in this complaint. We also asked him to do a complete inspection of the inside and outside and tell us what the flaws are on the truck. Bill advised my husband that the truck was completely clean with no flaws, as a matter of fact he said “it is the nicest truck I have seen in the area.” We reviewed multiple pictures online and did not see any defects. After all that we finally flew to Idaho. The truck we were shown when we got there was not what Bill and the dealership represented. The mileage was 16 mpg freeway and the exterior did not have one place on it that was not scratched, dented or replaced. The tailgate had been replaced and a cheap after market paint job with fish eyes was the finish. The passenger tail light was broken and the truck looked like it had just come in from an extended hunting trip through the brush. The pictures online were low resolution and hid the flaws on the truck. Mountain Home Auto Ranch offered a travel voucher however once we got there they stated they were not going to give us a voucher because it was not their fault that we did not like their truck. They agreed to drive us back to the airport, (how kind) and on the way back to the airport the engine started to shimmy and almost died at the red light. They misrepresented the vehicle and we were stuck in Boise with no flights home or travel compensation as promised. Mountain Home should be responsible for our out of pocket expenses...it was NOT that we did just "did not like" their car, as they stated, they were completely dishonest. The truck we saw when we arrived is not what they said during multiple phone calls. We lost a lot of money on this verbal deal and Mountain Home would not take any responsibility, honor their voucher and for that matter was not even remorseful or nice after everything we went through due to their dishonesty. These immoral business practices should be illegal. DO NOT take your business to Mountain Home Auto Ranch, tell you friends and family and save them money and time. I am sitting in a hotel room with no flights available and I want to get home to my family. I bet the owner of Mountain Home is home with his family tonight. More