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Mountain States Toyota
Denver, CO
1,995 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,995 reviews
January 02, 2026
He is an awesome, not only dealer also true advisor and consultant. A very patient and calm guy, because of home we bought the car which we’re looking after for a year consultant. A very patient and calm guy, because of home we bought the car which we’re looking after for a year More
by getacheww2010
Employees Worked With
Chris Knippelberg
December 23, 2025
Chris Ellerbrock was amazing at getting me through my purchase. We ran into a bit of a complicated situation with my trade-in and he helped navigate the problem with minimal stress. Highly recommend him! purchase. We ran into a bit of a complicated situation with my trade-in and he helped navigate the problem with minimal stress. Highly recommend him! More
by pittsn09
Employees Worked With
Chris Ellerbrock
December 12, 2025
I purchased a 3–4-year-old used trade-in from this dealer and paid a dealer documentation fee, which is supposed to cover handling of title, registration, and lien paperwork. More than 60 days later, the and paid a dealer documentation fee, which is supposed to cover handling of title, registration, and lien paperwork. More than 60 days later, the paperwork still has not been completed. My temporary registration has expired, and when I drove nearly 50 minutes after work to address it, I was told to come back before 5 PM because the employees responsible for title and registration paperwork were “not present.” No solution was offered, despite the fact that driving with expired temporary registration is illegal and now actively enforced by police. At the same time, my bank has started sending notices stating that the title has not been recorded with them as lienholder and warning that the loan could be canceled if the issue is not resolved — something that is entirely the dealer’s responsibility in a financed transaction. I was also told that these delays were “because it was a used vehicle purchase,” which is not a valid explanation. Buying a recent used trade-in is normal and should not result in prolonged title delays, expired registration, or risk to financing. The most frustrating part is that the documentation fee was collected, yet the dealer has failed to perform the very services that fee is meant to cover, leaving me exposed to fines, wasted time, and unnecessary stress. I strongly recommend that anyone considering buying from this dealer get written confirmation that title submission, lien recording, and registration are completed promptly, especially if financing is involved. More
by Alex
Employees Worked With
Daniella
November 07, 2025
They seem to have a “take it or leave it” mentality. In my experience, they don’t care if you buy a car there. I wouldn’t recommend buying from this dealership, new or used. In my experience, they don’t care if you buy a car there. I wouldn’t recommend buying from this dealership, new or used. More
by sashay-37.tappers
Employees Worked With
Ross, Carrington
November 06, 2025
Great purchase experience, Doan was helpful, clear and made the whole experience wonderful. Mountain States Toyota has been great and it’s why we continue to come back and purchase our vehicles! made the whole experience wonderful. Mountain States Toyota has been great and it’s why we continue to come back and purchase our vehicles! More
by DAVID.FORREALDO
Employees Worked With
Doan Vu
October 11, 2025
Sale process was very good. After the purchase found out the maintenance done on the certified car was not the best. Oil was over filled, Battery was not connected fully, floor After the purchase found out the maintenance done on the certified car was not the best. Oil was over filled, Battery was not connected fully, floor mats were missing. More
by rowron77
Employees Worked With
Fernando Acosta, Jerrod Sheppard
September 30, 2025
Michael Ramstetter was extremely helpful. I purchased a vehicle from Michael 7 years ago and was also pleased with his service. I had trouble with the Toyota app on my new 4Runner and retur I purchased a vehicle from Michael 7 years ago and was also pleased with his service. I had trouble with the Toyota app on my new 4Runner and returned to the dealership and Michael several times until we figured it out. More
by tedavis195
Employees Worked With
Mike Ramstetter
