My wife and I just spent 95k, we bought a 4 Runner and a Tundra. 4 runner went over fine, the Tundra not so much. My wife went to high school with Dave C. it's why we went there. The 4 runner sale went fine they took our trade gave us a good deal. We didn't have to haggle. We came back to purchase the Tundra everything seems to go just fine, paperwork is done, hand shake... let me get this thing topped off and washed for you. Great! Well they chipped it. No problem, life happens. Well we had an appointment for it to go to the body shop right away. We showed up, no one was there to meet us. We walk around the service area, sales area, we walked up to 3 employees having a conversation in the service area and not one of them asked if we needed help. Not one person asked if we needed help. We left after 30 minutes. I contacted Carl who was the salesman. He was pretty taken back that Dave dropped the ball so we scheduled a new appointment Carl said he would be there personally. Nope blown off. Ok. We drop off the Tundra and when they washed it to identify the chip, they RIP off the antenna and scratch the top! And they gave us a Kia optima on empty as a replacement/ rental. I called to ask to speak to a manager " not Dave as he has blown us off twice", Carl wasn't answering. So I left a message on Sean's voicemail. When he called me back at first he let me know what he had heard had happened. Well it was a half truth, I obviously have concerns about the service side off things. Uppon trying to explain the situation and my concerns I sad that Dave was a car salesman "isn't he?" Sean lost it started yelling what do you mean by that... at this point I put the phone on speaker so my wife could hear! After he told us that he was going to take the truck because Toyota didn't need us! Ok you can take them both back. I asked him who his boss was, he told me he was the boss! Really? I said your name isn't on the sign.. asked again who his boss was.. more BS.. I let him know he was on speaker and my wife was listening could he clarify? He finally let me know his bosses name, Tim VanBinsbergen as he laughed and said good luck with that and hung up. WOW Toyota! I left a message on his voicemail. And I thought to myself he's probably right, why wouldn't the boss do the same who taught Sean? So I decided to contact Sonic automotive "the compan that owned mountain states Toyota. I talked to a lady named Kim Gump who was extremely polite " she did inform me that she was just filling in for someone else" she was blown away by what I told her. The next morning did receive a call from Tim. He was vey apologetic and said sorry for Dave and Carl and the service department. He said I know time is money so let me cut you a check for 250$. I let him know that was all well and good but hat wasn't the issue and I didn't want the check. I am a small business owner and I let him know that if one of my employees told a customer they didn't need them after the customer gave me 95k... He would be out of a job. Well when I said I don't want his check he turned into a snake. We should have never done the deal anyway we lost so much money. I would have never made that deal with you.. ok so that's the reason were being treated like this?? He asked what would I like, again I said if it were me I would fire him. He laughed and said that's not going to happen Sean's been with me for 8 years! Well....how many phone calls has he been on in 8 years? How many other customers has he treated this bad? How much money do you think the guy has lost you that you don't know about? He asked again what did I want. He assured me he would " talk to him". I said follow up with me let me know the outcome of you talking to him.. NO! Then it went to I don't have to do what you tell me Mr. Demander.... Ok with the name calling. It's obvious the apple doesn't fall far from the tree. He said God bless as he hung up! WOW! If he's a religious man i am glad we go to different churches. We got off the phone and I called Sonic Automotive again to let them know the outcome. This time I talked to the lady that was being filled I for. She let me know that it wasn't policy to let anyone know how they handle employee situations! If your reading this, do you believe this crap? I paid 95 Thousand to be treated like this? She did let me know that she would follow up with me to see how the Tundra came back from service??? You've got to be kidding me. At this point I don't want to drive and would never endorse any Toyota product! Why would I support a company that doesn't need my wife and I? I did talk to Chance at Stevenson Toyota and they let m know they would be happy to take over the service contracts or would gladly take in any trade. When we get our truck back " mountain states has has it longer than we have owned it as well as caused all the damage" we will be trading it in at another dealership. I can't believe I paid for this?! But I will say this, it's my fault. I could have gone to any other dealership. We went to mountain states because my wife went to school with the guy, I didn't go to school with the guy! I didn't know him, although I will never forget him now. I should have done more research. Now I have my wife crying telling me sorry " she is 8 months pregnant with our daughter" I'm telling her it's not her fault. I'm telling her sorry, she's telling me it's not my fault. Thank you for the new car buying experience Mountain State's Toyota.