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Mountain States Toyota
Denver, CO
1,973 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 11, 2015
Great Service, Great Cars! When my husband and I went to purchase our new RAV4 at Mountain States Toyota, Bob and Paula were great! We had a smooth experience and left happy and When my husband and I went to purchase our new RAV4 at Mountain States Toyota, Bob and Paula were great! We had a smooth experience and left happy and excited. Thanks for the great service! More
by lynia
Employees Worked With
Bob Ellis, Paula Lambert
June 09, 2015
Zero Follow Up I inquired about a used car in April of 2015. No response. No call, no email, nothing. I contacted them again in May about trading my car. Again, no r I inquired about a used car in April of 2015. No response. No call, no email, nothing. I contacted them again in May about trading my car. Again, no response. On May 20 I inquired again, and again heard nothing. I finally went in that afternoon. When I gave the guy my info, he said it was already in the computer that I'd contacted them several times. He said the computer entries show they'd called and left messages and sent emails. I pointed to the last entry and told him that it was made less than a half hour earlier. I said, if someone really called me, don't you think we both would have heard my phone ring while I was sitting there? I told him that clearly someone is putting fake entries in the computer, and maybe they should look into that. Finally we test drove and discussed a car. I made a cash offer. He responded that they have fixed pricing and don't accept offers. I made a higher offer the next day, and he replied that they weren't interested. Today they changed the price on their website to almost exactly what I already offered. Did they bother to call me? No. Really nice guy but simply the worst customer service I've gotten from a car dealership. More
by tclong
Employees Worked With
Larry Hall
June 06, 2015
Out of every dealership this one was by far the best Jimmy was the best salea associate. Everyone there took care of me and they made everything work with ease. Price was great. I will tell everyone I kn Jimmy was the best salea associate. Everyone there took care of me and they made everything work with ease. Price was great. I will tell everyone I know to go there from now on :). More
by Savvy
Employees Worked With
Jim Gallegos
June 06, 2015
Great Service Department I moved here a year ago from Arizona and am very happy with the Service Department at Mountain States Toyota. They are very organized and the waitin I moved here a year ago from Arizona and am very happy with the Service Department at Mountain States Toyota. They are very organized and the waiting area is spacious and comfortable. More
by Angel
Employees Worked With
Bobbi Myrick
June 05, 2015
Mountain States Toyota and Jen Decker changing the game I bought my first car, a 2014 Rav4, in December/2014 from some random dealership that was recommended by friends. Soon after, I found out that I had b I bought my first car, a 2014 Rav4, in December/2014 from some random dealership that was recommended by friends. Soon after, I found out that I had been horribly deceived by the aforementioned dealership. Paid too much, got a car that didn't suit my needs, and flat out hated the entire experience. The experience was aversive enough that I didn't even consider finding another car just to avoid going through the whole process again. When I went to Toyota for my first check, I found out maintenance wasn't covered, even though the car had only 16.000 miles. But, Jen Decker came to the rescue. She patiently took me for a ride on a golf cart to show me some alternatives (popcorn included). She was not pushy or forceful, explained every step of the process to me in an approachable and understandable way. She seemed to take my bad experience personally and was intrinsically motivated to help me minimize the damage of my previous mistake. As a bonus, she's also hilarious. Everyone at the Toyota dealership seemed to genuinely enjoy their jobs and they have been in contact with me since my purchase, ensuring quality, remaining available to explain everything (from paperwork to car features), and even sent me a box of goodies to congratulate me on my most recent acquisition, a PriusC called Rita. I am truly appreciative and pleasantly surprised at all the help and support I received. Without a doubt, I would, have, and will continue to recommend Mountain States and Jen to everyone I know and like. To all others, I'll recommend Maaliki Motors. More
by PriusCfan
Employees Worked With
Jen Decker
June 04, 2015
WOW! GREAT EXPERIENCE! ANDY IM IS WONDERFUL! My husband and I are so happy we went to Mountain States Toyota where we were served by the nicest and brightest salesperson ever... Andy Im greeted u My husband and I are so happy we went to Mountain States Toyota where we were served by the nicest and brightest salesperson ever... Andy Im greeted us at the front door and spent the entire day with us to get us the right vehicle at the right price. I am not kidding - the whole day. Andy was not only knowledgeable but a super nice guy - we will send all our friends and family to him / at Mountain States Toyota - and we would love to come back and buy from him again. Additionally - we were given a great lunch so we could talk over our options without having to leave the dealership. The finance person was honest and efficient. There were no high pressure tactics - only helpfulness and efficiency. I never would have thought a car dealership could amaze me ! This place makes you want to buy cars - they know how to make people feel good about making large purchases. The whole world could learn a lot about business from Andy Im and Mountain States Toyota! Keep up the good work! More
by mgjb1111
Employees Worked With
Andy Im
June 04, 2015
Great first time experiences It was great working with Juan Casillas straight forward guy real honest and professial on is job. They treated with respect since the moment I was g It was great working with Juan Casillas straight forward guy real honest and professial on is job. They treated with respect since the moment I was getting off my vehicle. More
by Chavalon3030
Employees Worked With
Juan Casillas
June 03, 2015
Nice experience working with Juan Casillas My wife and I were looking for a bigger vehicle, we stop by Mountain States Toyota and find the right one for our needs. Juan Casillas help us a lot o My wife and I were looking for a bigger vehicle, we stop by Mountain States Toyota and find the right one for our needs. Juan Casillas help us a lot on the financing part also he is extremely attentive to our needs. I strongly recommends this dealer, but more regarding the customer service that Juan is adding to our Spanish speaking community. Please talk to Juan about your transportation needs. More
by 1957Chata12345
Employees Worked With
Juan Casillas
June 01, 2015
Exceeded expectations! My wife and I purchased a new Toyota last week from Mountain States Toyota in north Denver. From the first phone call to set up the appointment throu My wife and I purchased a new Toyota last week from Mountain States Toyota in north Denver. From the first phone call to set up the appointment through follow up regarding our purchase after we drove off, the attention to detail and support of the purchase has been exemplary. We worked with Patrick Ericcson and he was a rock star. He established the right balance of providing information and listening that really made us feel good about our decision. We worked with Todd in Finance and he was saintly patient with us. The overall experience was starkly in contrast to previous car-buying experiences. Thank you to Patrick and Team Mountain States for making the process fun and productive. We're really happy we went to Mountain States! Mark More
by Mark
Employees Worked With
Patrick Ericsson
June 01, 2015
Purchase of our 2014 Yaris My wife and I have worked with Jim Gallegos for years now. We have purchased 6 vehicles from Jim. Jim Gallegos is the only salesman she trusts enoug My wife and I have worked with Jim Gallegos for years now. We have purchased 6 vehicles from Jim. Jim Gallegos is the only salesman she trusts enough to purchase a car. We also had a good outcome with Jims' manager ... Tim Van Binsbergen when we came to a halt on a trade in value opinion. We worked out a mutual compromise. More
by LouI
Employees Worked With
Jim Gallegos
