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Mountain States Toyota
Denver, CO
1,973 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,973 reviews
March 17, 2015
Great All Around Experience We shopped around a lot for a new Tacoma, and Michael at Mountain States sealed the deal. He was great to work with, and responded to what we were lo We shopped around a lot for a new Tacoma, and Michael at Mountain States sealed the deal. He was great to work with, and responded to what we were looking for in buying this truck. Between Michael and Curtis, they made the entire process easy and created a couple loyal new customers to Mountain States. More
by swrush1673
Employees Worked With
Mike Ramstetter, Curtis Mannisto
March 17, 2015
Horrible Service Department. Mountain States Toyota provided a great sales experience and I had no disappointments on that level, but that is such a small part of the deal ultimat Mountain States Toyota provided a great sales experience and I had no disappointments on that level, but that is such a small part of the deal ultimately especially when you include the service department. The service department has been horrible over the years to say the least! I have had three different incidents with them over the course and I was very patient on the first two even though the first incident resulted in damage to my new car which they refused to fix. Incident 1: I bought the new car and the windshield was not seated properly. They had a window company repair the window and in the process of repairing the window they put a dent in the trim piece of my FJ Cruiser around the antenna area and I was standing right there when it happened. They refused to fix it since it was their third part window vendor. Incident 2: They did not put in the below 0 windshield washer fluid in my vehicle during a December visit resulting in a fozen reservoir. I was on my way to my family's house about an hour drive away when I realized it and I had my 2-year old in the car when I had to pull over on the side of the highway and throw snow on the windshield to try to get visibility back. Incident 3: This one was the worst! I had my wife and baby in the car waiting for me as I dropped off my car to the service center. I waited by the car for 40 minutes before getting assistance with a large line of people in front and behind me. I showed up 20 minutes early and by the time I got to the service manager, I complained about the wait and that I had my wife and baby in the car. The service manager told me if I HAD SHOWED UP DURING MY SCHEDULED APPOINTMENT TIME, THIS WOULDN'T HAVE HAPPENED! Meanwhile there was two full bays of people waiting and I asked him if he was going to help me in front of all those people that are in line now! He was extremely rude and I called the service directory, Jeff, who refused to take my calls or call me back. In addition, they didn't even send me their normal post-service review! I guess they knew they were going to get a bad one and didn't want to waste their time with that. I haven't and never will be back to that dealership. Buyers beware of the service department! More
by mo003024
Employees Worked With
Jeff Jenkin
March 15, 2015
Friendliness Best experience ever, comfortable at ease the whole time. Never felt under pressure and they answer all my questions to the best of thier knowledge. Best experience ever, comfortable at ease the whole time. Never felt under pressure and they answer all my questions to the best of thier knowledge. More
by Jan
Employees Worked With
Doan Vu, Curtis Mannisto
March 14, 2015
Great Service! We just recently moved here from out of state and I am very happy with the service we received at Mountain States Toyota. Corrie F. was our service ad We just recently moved here from out of state and I am very happy with the service we received at Mountain States Toyota. Corrie F. was our service advisor, She was very knowledgeable and helpful. She went out of her way to see that we were satisfied customers. Our work was completed on time as promised. We will be using Mountain States Toyota for all our Toyota needs. Thanks Corrie F, Great Job! More
by Kimike
Employees Worked With
Corrie Flageolle
March 14, 2015
Great salesman I brought my car in for service. They were very helpful and got me taken care of faster than they had quoted me. While there I decided to trade my car I brought my car in for service. They were very helpful and got me taken care of faster than they had quoted me. While there I decided to trade my car in. Nelson took great care of me. Very responsive to my needs and very helpful. He arranged to get me to the dealership to sign the paperwork and pick up my car on his day off!!! I will buy from Mountian States Toyota and from Nelson again. More
by Shawn H
Employees Worked With
Nelson Im, Charlie Valcik
March 13, 2015
Great car buying experience This deal was the most comfortable car purchase me and my wife have experienced. All thanks to a very fun, friendly, knowledgeable and fair sales rep This deal was the most comfortable car purchase me and my wife have experienced. All thanks to a very fun, friendly, knowledgeable and fair sales rep named Doan Vu. The reputation of a dealership is defined by a customer's experience with the sales rep and this one was such a great pleasurable experience which made our decision to purchase on that same day very easy. We've always done our Toyota car maintenance here for all our 3 existing Toyota cars, which is why we came back and gratefully so as we luckily treated well by this sales rep. Another great reason to come back to Mountain States Toyota. More
by jtc900502
Employees Worked With
Doan Vu
March 12, 2015
Great service Very nice selection on new and used vehicles. The only Dealership that had any Highlanders which is what we were looking for. Very friendly and helpfu Very nice selection on new and used vehicles. The only Dealership that had any Highlanders which is what we were looking for. Very friendly and helpful, especially since we had 2 little ones with us. Very impressed with the quality of vehicles that we looked at and the facility was nice as well. More
by kevinc
Employees Worked With
Frank Raphael, Paula Lambert
March 12, 2015
A Wonderful Experience With Ray Saccomano Dave & Dawn C Wonderful experience with Ray Saccomano We bought a 2015 Sienna from Ray Saccomano and he made our experience painless. He was so fr Dave & Dawn C Wonderful experience with Ray Saccomano We bought a 2015 Sienna from Ray Saccomano and he made our experience painless. He was so friendly and never made us feel pressured. Mountain States Toyota and Ray were the easiest Dealership we have ever worked with ! We will recommend them to all our family and friends and will tell them to look Ray Saccomano up to make a deal. Ray looks after his customers. Thanks Ray for all the work you did for us. More
by D&D
Employees Worked With
Robert Grzeca, Ray Saccomano
March 11, 2015
Good experience purchasing our 2015 4Runner In February 2015, my wife and I purchased a new 2015 Toyota 4Runner and were highly pleased with every aspect of the process. We found salesperson Ji In February 2015, my wife and I purchased a new 2015 Toyota 4Runner and were highly pleased with every aspect of the process. We found salesperson Jim Gallegos to be a super guy to work with. Undoubtedly all the sales staff are good, but we felt especially fortunate to have worked with Jim, and would highly recommend doing business with him. Adam Solono in service was also helpful as was Brandy in the office. More
by Stargazerpaul
Employees Worked With
Jim Gallegos, Adam Solano
March 11, 2015
First Time Leasing I needed a reliable vehicle with a great warranty but buying a new vehicle was out of my price range. The salesman, Drew, was very understanding and e I needed a reliable vehicle with a great warranty but buying a new vehicle was out of my price range. The salesman, Drew, was very understanding and explained the leasing program to me step by step. He was went above and beyond to make sure I was comfortable with the whole process. I would definitely recommend this dealership to other people. More
by Rockabetty
Employees Worked With
Drew Anderson, Ryan Revis
