Mountain States Toyota

I Purchase Many Vehicles and ONLY from Mountain States! Nick Kramer treated me like I was his only customer. He responded to my every phone call immediately if he was not able to answer when I called, which Nick Kramer treated me like I was his only customer. He responded to my every phone call immediately if he was not able to answer when I called, which was rare. Every question I had he patiently worked through the answer, he took about an hour answering all my questions about the vehicle and walking me through it making certain I understood, he followed up with phone calls and asked if I had any further questions, he accommodated my extra requests, he worked hard to find the exact vehicle I wanted which was not in his inventory. AND, no pressure. Nick wanted to be sure I was purchasing what I wanted, not what he wanted me to buy. This is the second vehicle I have purchased from Nick. He is not a car salesman, he is a customer representative and resource. Over the past decade and a half I have purchased 7 vehicles for my business and three for personal use. Having dealt with other dealerships I can assure you Mountain States will give you the best deal right away without the haggling and hassle. They don't play games. Though I pass multiple other Toyota Dealerships to buy from Mountain States (they are 65 miles from my location) it is well worth the drive to work with Mountain States Toyota. More

Tacoma purchase Doug Morlan was very helpful and knowledgeable. He made my truck buying experience not stressful at all. The rest of the staff was also very pleasant. Doug Morlan was very helpful and knowledgeable. He made my truck buying experience not stressful at all. The rest of the staff was also very pleasant. Thank you Mountain States Toyota. More

recall work done I brought my 2010 Corolla in for recall work. It was easy to make and appoint and when I arrived that was no waiting. They gave me an estimate of when I brought my 2010 Corolla in for recall work. It was easy to make and appoint and when I arrived that was no waiting. They gave me an estimate of when the work would be completed and it was serviced in the time they gave me. Bobbi Myrick was very helpful and gave outstanding service. I have had great experience ever since I purchased from Doug Morlan. More

FRS purchase I first came in to services my 2008 Scion TC after having multiple problems with it. Scott took his time to help me set up an appointment and explaine I first came in to services my 2008 Scion TC after having multiple problems with it. Scott took his time to help me set up an appointment and explained everything to me on what I would have to do. I brought it in a had it looked at and it ended up needing a new engine. Since it was very expensive, especially since I didn't have that kind of money Scott gave me options on what I could do and introduced me to Kelly. Kelly was very helpful and gave me a list of choices that I could do. He went up and beyond helping me understand my situation and my options. When we finally came to a conclusion he showed me the cars that were available. I immediately fell in love with the car and since my best option was trading in and getting the car, he helped my with everything I needed. It was a great customer service experience especially since I didn't feel rushed through any of it. Curtis was also very nice and helpful when it came to explaining everything. It was an amazing experience since it was a first time buying a new car! Thank you for being a great company and having great customer service. Having great customer service is a very important quality in keeping a business running and Mountain States does a great job at that! Also they're coffee machine is the best... More

TUNDRA purchase We drove two hours to look at vehicles so a run around sales pitch was not in the cards! We got exactly what we were looking for while negotiating wi We drove two hours to look at vehicles so a run around sales pitch was not in the cards! We got exactly what we were looking for while negotiating with Larry in the sales process. He was very "to the point" and helpful in our decision. Larry also explained all of the options on the truck so we were familiar with what was being offered. We would definitely recommend MST and actually have told our neighbors who are contemplating a 4-runner purchase. Thank you for being a great company that is willing to work with your customers! More

Friendly, Helpful, Informative Buying Experience I worked with Gary and Jason (tag team) over a couple of days and a few test drives until I was satisfied I was purchasing the correct vehicle. Both g I worked with Gary and Jason (tag team) over a couple of days and a few test drives until I was satisfied I was purchasing the correct vehicle. Both guys were extremely friendly and helpful in the buying decision. Jason ultimately won the deal by helping me differentiate the two vehicles I had been considering and getting me into an awesome truck with everything I should require for the next 10 years. Todd was equally friendly and easy to work out the remaining details with on financing and coverages. Great team! More

Exceeded all my expectations Mountain States Toyota showed me what a car-buying experience can, and should be. My purchase of a 2015 Toyota Corolla began with a very fair internet Mountain States Toyota showed me what a car-buying experience can, and should be. My purchase of a 2015 Toyota Corolla began with a very fair internet price offered by Emily Caldwell. Bob Ellis showed me the car, explained all its features, and then worked with on the purchase paperwork. Bob answered all my many questions, patiently and honestly. He showed my all the options available, with absolutely no pressure, allowing me to choose what I wanted. All along, I felt that he wanted to make sure I was completely happy with my purchase. The financial paperwork was handled by Chris Knippelberg, who continued the same great customer service. Everyone was friendly, honest, and expressed their appreciation that I had chosen to do business with them. I have since had my car in to the service department, to have the windows tinted, and again was very impressed with the friendliness and professionalism at Mountain States Toyota. More