Mountain States Toyota

This fall, we began our search for a white 2011 or 2012 This fall, we began our search for a white 2011 or 2012 Toyota Highlander SE with navigation, etc. Unfortunately as the availability of this unit w This fall, we began our search for a white 2011 or 2012 Toyota Highlander SE with navigation, etc. Unfortunately as the availability of this unit was limited and living in Southeastern Wyoming; it became necessary for us to search across four states (Colorado, Wyoming, Nebraska, and Utah). Finally we reached the conclusion that we might have to order a 2012 Toyota with the equipment we desired. We had checked both Consumer Reports automobile pricing, and Truecar.com, so we had an idea what the car should cost. Invariably when we contacted numerous dealers asking for their “best price”, we got the same “run around” and “game playing”. Frustrated, we finally decided to submit the automated Consumer Reports dealer contact form which notifies two to three dealers who are willing to sell their vehicles with the options you desire, at or near the Consumer Reports pricing. The first of two Consumer Reports dealers (dealers who are willing to sell at or near the Consumer Reports pricing) was Mountain States Toyota. Within a day of when we submitted the form, Matt Lind, who is one of the esales executives, contacted us. Matt indicated that he too had searched statewide for a 2011 with the color and options we wanted and had found nothing that matched our “wants”. We should consider ordering a 2012. We too had reached this conclusion and sent him a list of the options, color, etc. Matt immediately returned a “bottom line” price that included dealer fees, delivery, etc. for a 2012 Toyota Highlander. (No game playing!) We were amazed that his pricing was within one hundred and fifty dollars of the Consumer Reports pricing. Matt was upfront and informed us that if we ordered a 2012 Highlander SE, it would be tailored to our requests and might take as long as sixty (60) days before delivery. In the middle of September, we decided to place the order with Matt and the “build” for the 2012 Toyota Highlander SE with the colors, and options we desired was submitted to Toyota. Early in the process, we again contacted Matt about adding an additional option, he gave us his input on the option, and was able to make the change by contacting the factory before the car was constructed. During the “waiting period”, Matt periodically contacted us to inform us of the status of the car’s construction. By the third week in October, both Matt and Derek Garcia (who is a sales executive who assists in completing some of the closing paperwork, answering questions, test driving the car, etc.) contacted us that the ordered car had arrived. Last Friday, we drove from Wyoming to Mountain States Toyota and immediately were met by both Matt and Derek in a huge showroom. Derek answered our many questions, and began the paperwork. I had heard that sometimes dealers will attempt to add on additional fees at closing, and asked Derek if he would please confirm the final "out the door" price. His price was identical to the price Matt had quoted six weeks ago. (How refreshing!) Eventually we met Justin Radlick (the finance executive) who guided us through the required paperwork process (including vehicle titling, insurance forms, informing us of available options, extended warranty, etc.). All of which was done without any pressure. Finally as we were ready to take delivery of our car, Kady Prunk who is one of the Mountain States Toyota Delivery Consultants, spent at least twenty-five (25) minutes going over the car’s numerous options and answering our many questions about this car. She clearly explained how to use the navigation, using the satellite radio, location of spare tire, jack positoning, what’s under the hood, etc. Kady’s parting words as she handed us a gift packet and business card was, “feel free to call me if you have any questions”, as we want you to enjoy your new car. As we got into our new car, the new car sales manager approached, asking if we had any questions. Saturday morning, we received a follow-up telephone call from Derek asking if we had any questions, and wishing us well with our new purchase. Needless to say, this was a car sales experience unlike any we had ever experienced. Would I recommend Mountain States Toyota to my own mom, or buy again from this dealership? I’d do it in a heartbeat! More

When I got to Mountain States Toyota, I wasn't even sure I wanted a Toyota. When I pulled up, I was greeted by Robert, who was very friendly. I explained to him that I wasn't looking to buy that day, but I wanted a Toyota. When I pulled up, I was greeted by Robert, who was very friendly. I explained to him that I wasn't looking to buy that day, but wanted to drive some vehicles. He was very helpful through the whole experience, and I left the dealership to think my purchase over. When I returned the following Monday, Robert handed me off to Emily because he was assisting another customer. Emily was extremely helpful through the whole buying process. She was able to find the vehicle I wanted, took the time to make sure each option was what I was after, and then made a 300 mile round trip to get it for me. She was very patient with me. She also assisted me after I purchased the vehicle with the service department to get a few extras installed on my new vehicle. Because of Emily, I will recommend this dealership to friends. Bob was very helpful getting through the financing. He was very well organized making the whole process seem streamlined and fairly painless. My only complaint with this dealership is how they calculated my trade-in value. I had never traded in a vehicle for a new one before, but I was surprised that their offer for my trade in was quite a bit lower than what I was expecting. I don't know if this is true for every dealership or not, it could just be how things are done. Still, even with that, I think the out the door price for my new vehicle was fair. More

Didn't expect to buy at the time. The sales consultant, Hank Neri, was willing and patient, to answer any questions. And they were able to come to a reasonable offer for our trade in vehicle. At no time d Hank Neri, was willing and patient, to answer any questions. And they were able to come to a reasonable offer for our trade in vehicle. At no time did we feel any pressure from Hank Neri, or Matthew Mendez. Which made it all the more that this was where we would buy our new car/truck. More

We contacted the dealership to purchase a new 4Runner and We contacted the dealership to purchase a new 4Runner and were extremely pleased with the transaction from beginning to end. We traveled 190 miles o We contacted the dealership to purchase a new 4Runner and were extremely pleased with the transaction from beginning to end. We traveled 190 miles one way to consumate this deal and were very pleased that it went smoothly. More

Nelson Im was very welcoming and polite. We had been looking at other dealerships in the area and we're relieved that Nelson wasn't too aggressive or arrogant, like some other salemen we encountered. N looking at other dealerships in the area and we're relieved that Nelson wasn't too aggressive or arrogant, like some other salemen we encountered. Nelson was knowledgeable and patient as he answered our many questions. He hung in there with us and didn't quit until he found us a car that fit our needs and budget. After we closed, a few days later, we had an issue with the check engine light. We called Nelson and he took care of the minor problem at no expense to us! We are impressed! Thank you! More

I have never been a huge fan of car salesmen, but Nelson was awesome. Of all the experiences I have ever had buying a car this was by far the best ever. Nelson was very friendly and genuine. He was grea was awesome. Of all the experiences I have ever had buying a car this was by far the best ever. Nelson was very friendly and genuine. He was great at answering all my questions and was not at all pushy. Customer service means everything to me and Nelson went above and beyond. I would definitely purchase another car here in the future. More

Both sales men did not try and push me into buying a truck, they let me make my own decisions without all that pressure, they answered all questions, extremely helpful in all areas, polite, knowledgeabl truck, they let me make my own decisions without all that pressure, they answered all questions, extremely helpful in all areas, polite, knowledgeable, truthful, and most important honest. I started out to buy a used truck and ended up with a new one. They treated me the same if I would have bought a used one or a new one. They did not try and sway me into a new vehicle. They made this experience exciting for me, instead of frustration. I commend both of them on how they were able to take out that awful feeling you have going into a car dealership where you feel you will get taken advantage of right when you walk in the door (I am a woman and have experienced that feeling many times, but NOT this time). Thank you for employing such a great team. I cannot say enough wonderful things of both Bob and Steve and the Mountain States Dealership. I thank them for their patience with me and understanding. Also can I mention the Financial person who put all the paper work together at the end and had me sign all the paper work. Henry Neri. He was amazing. Again he made that experience pleasant. He made me feel very comfortable, and explained everything in detail. I was not at all nervious. Because of his personality he took that "beware" feeling away. He also was as honest, and knowledgeable as anyone could ask for. He ended my whole transaction in the exact same manner as everyone else. WONDERFUL. Thanks, Anita Hedstrom More

The customer service was very good and I felt treated with respect. I was able to negotiate a price I was comfortable with and the sales rep and finance rep were very helpful. I felt like they had my bes with respect. I was able to negotiate a price I was comfortable with and the sales rep and finance rep were very helpful. I felt like they had my best interest at heart and were not trying to take advantage of me. I walked in knowing what I wanted and walked out with exactly that. More

I had been speaking with a few dealerships prior to going with Mountain State Toyota and I am so glad we did. It was well worth the drive and the service I got from Jason (e- director) was amazing. He helped with Mountain State Toyota and I am so glad we did. It was well worth the drive and the service I got from Jason (e- director) was amazing. He helped figure out how to get us in the car we really wanted instead of the car we were going to get. I am very pleased with the people I worked with, the price and mostly the service during the process and after the purchase - I had to get a few things from my previous car that I forgotten and Matt spent at least 30 minutes with me. Yes, this was after the purchase of the car! I would completely recommend this dealership! More

We choose this dealer because of friendly sale people and service worker. they all go out of thier way to make our request come through and for this we thank all of the toyota family and thanks for leting us service worker. they all go out of thier way to make our request come through and for this we thank all of the toyota family and thanks for leting us be apart. More