Mountain States Toyota

Beware of their 21 point inspection which does not include telling you your axle is rusting out. Did an expensive repair that would not have been done had we known the axle was rusting, as our car is include telling you your axle is rusting out. Did an expensive repair that would not have been done had we known the axle was rusting, as our car is 18 years old. Got back on the road to Ann Arbor, MI and had to pull over and get the car towed again. Corwin Toyota in NE informed us our rear passenger axle had rusted through. This also could have caused a serious car accident. As this cost $2700.00 we opted to give up the car. Talked with Mountain States about reimbursing us for the repair and it was refused. We always have our car serviced before any trips as well as the 5,000 mile check and our home dealership on 4/22/22 gave the green check mark to our axles. We all know rust does not happen overnight. Someone should be held accountable. So my next step is writing the Toyota Company More

Tou Lee was a great salesman. He was attentive and very helpful. Once my car came in he was on top of it and let me know right away. Everything went smoothly and I cant forget Lan He was attentive and very helpful. Once my car came in he was on top of it and let me know right away. Everything went smoothly and I cant forget Lana who was also so helpful. Glad I came through. 5 avocados out of 5 More

Avoid this dealer, the service department refused to do warranty work, they refused to submit anything to Toyota directly, and on top of this they over torque my oil filter housing which cracked. On top of warranty work, they refused to submit anything to Toyota directly, and on top of this they over torque my oil filter housing which cracked. On top of all this the GM threatened me in the lobby after he refused to help find a path to resolution, and I said I would just take this to court and settle it in a legal way. GM said he would counter sue me! More

I purchased a used 2017 Rav4 - worst car buying experience ever. The salesman, Trey Hughes, said they would fill up the tank and detail the car while I finished financing the car. That was a lie - experience ever. The salesman, Trey Hughes, said they would fill up the tank and detail the car while I finished financing the car. That was a lie - they filled it to half. Trey said their trade amount offered was the highest offer I would get in 500 miles - that was lie. I had a higher offer from another dealership that was 90 miles from them (wishing I went to the other dealership now). I bought this because of the certified Toyota inspection that Trey claimed covered everything. Today the car is at my mechanic's shop because the windshield wiper had water in it (which was visible color difference to my mechanic). The tank and pumps froze because I live in CO and it gets cold. Also, the dealership put a temporary plug in the back passenger tire - after telling me they put on new all weather tires. So I have to buy a new set of tires - cause you can't replace one tire on AWD vehicle. Thank you for cutting corners on a $30K + vehicle. I will never recommend this dealer and strongly advise people to go elsewhere More

I love Paula! She helped me so much In the car buying process. Every step of the way she was there to support and guide me as soon as I stepped on the showroom floor. process. Every step of the way she was there to support and guide me as soon as I stepped on the showroom floor. More

The worst people are in the service department. They have zero intention to deal with customers. They didn’t even give you and Eye contact when they talk to you. Also, one of them was pointing at the custome zero intention to deal with customers. They didn’t even give you and Eye contact when they talk to you. Also, one of them was pointing at the customer when he was talking to him. More

2016 I purchased my first Toyota from Mountain States 2016 I purchased my first Toyota from Mountain States with the guidance and honest customer service from Carl Porretti. Now in 2021, I have purchase 2016 I purchased my first Toyota from Mountain States with the guidance and honest customer service from Carl Porretti. Now in 2021, I have purchased 3 vehicles from Mountain States and all with the great sales support of Carl Porretti. Carl listens to what I want in a vehicle and works to make the experience enjoyable. He never pressures me for a decision. Just lays out what best options were available for what I was able to do. His patience & kindness is what keeps me coming back and sending him my referrals. He’s my salesperson of choice and Mtn States is my dealership of choice. Highly recommended! More

Larry Hall and the Mountain States Toyota team including Ryan and Tim were FABULOUS!! THIS was THE BEST car buying experience we have ever had! It was TRULY a PLEASURABLE experience!! ZERO STRESS and 100% Ryan and Tim were FABULOUS!! THIS was THE BEST car buying experience we have ever had! It was TRULY a PLEASURABLE experience!! ZERO STRESS and 100% transparency from our first phone call. ZERO markups and ZERO hidden fees!! Larry's communication was quick and he was on top of EVERY detail! He got back to us ASAP on every question we had and it was a TRUE PLEASURE to work with Larry and the team at Mountain States Toyota. We HIGHLY recommend Mountain States Toyota! More