Mountain View Chevrolet

This has got to be one of the worst dealerships for customer service in the area. I turned in my lease and the guy that oversees the leases wouldnt even come out and meet with me. Regardless of the fa customer service in the area. I turned in my lease and the guy that oversees the leases wouldnt even come out and meet with me. Regardless of the fact that I had questions, he continued to stay behind closed doors and sent the sales person back and forth multiple times. Three weeks later, I received phone calls and text messages (still have them) from Larry *****, who identified himself as the General Manager telling me that he the spoke with GMF and everything was all set with turning in the leased vehicle. He went on to say I owe nothing and they were just waiting for GM to come and pick up the vehicle. A few hours later I received a hefty bill in the mail from GM. Larry claims he spoke with a manager from GM regarding this bill. However, when pressed for a name, he stated he only talked with a GM Rep. When pressed further about the bill, Larry stated the vehicle had dents and scratches on it....hmmmm, so not true. I reminded him that his sales person took several pictures of the vehicle and the pictures will show how incorrect that statement was. I then sent an email to Jason *** who according to their website is the Gen Manager. Larry ***, on the other hand isn't even listed. That was on Friday, and I have yet to receive a response. My advice, if y'all want to purchase a vehicle you might want to think twice about going here. More

Mountain View Chevy made buying a car so simple and stress free. It was a breath of fresh air after spending two weeks car shopping. stress free. It was a breath of fresh air after spending two weeks car shopping. More

Good but Fairly Typical Dealership Experience We live in Knoxville, TN. We found and selected a used vehicle online (Audi A3) in which we were interested and arranged for a test drive, which was We live in Knoxville, TN. We found and selected a used vehicle online (Audi A3) in which we were interested and arranged for a test drive, which was very easy to do. There was follow-up from multiple employees that day, and the day of the test drive (next day). We drove down to Chattanooga and they were expecting us when we arrived. Test drive went fine, except for an airbag system-error notification that kept popping up, of which we asked them to look into. Negotiations on price, interest rate, and extended warranty went smoothly. As we signed papers there were some that we didn't review in detail but were quickly put into an envelope and sealed. (We had to call back next day to ask about some of those.) We had to wait quite a long time after that, even though the salesman said it would be 15 minutes. It turns out they were touching up a scratch on the bumper, and we thought they were fixing the system error as well. Finally when they brought the car out, they said that they had checked the error but we would need to take it to an Audi dealer to have it looked at (this is a Chevrolet dealer), but that the error should be covered by the manufacturer's warranty. (It was not until I called the next day that I got this better explanation.) However, the things we noticed on the test drive (airbag system error, slight shimmy at 35 mph) and mentioned to the salesman still had to be addressed. We took them to the Audi dealer in Knoxville, and it turned out that two of the wheels were bent and had to be replaced ($300). Good thing we had bought an extended warranty. The airbag system error was just a loose connector below the passenger seat which really took no repair at all, other than to just securely reconnect the sensor. These should have both been corrected by MVC either by themselves or taking it to the Audi dealer in Chattanooga. All in all it was a good sales experience and I would recommend this dealer. More

Excellent Service with a Peace of MInd This is my second car that I've purchase from you guys. Noah Amelung has been my sales person each time. I knew the moment I decided my family needed This is my second car that I've purchase from you guys. Noah Amelung has been my sales person each time. I knew the moment I decided my family needed another car who to go see.. As my son heads off to college the only choice for us was Mtn. View Cheve. Noah Amelung made the process easy and very professional which gave me a peace of mind. This has been another great experience!!! More

Every time I come in to do business with these guys, I never leave disappointed. I would highly recommend them to anyone looking to buy a vehicle. never leave disappointed. I would highly recommend them to anyone looking to buy a vehicle. More

They did everything they could to get me in the truck I'm driving and I'm truly grateful. I could feel like they were trying to move mountains for me. driving and I'm truly grateful. I could feel like they were trying to move mountains for me. More

Because we received exceptional customer service last year,when we starting looking for a new truck we decided ro check out Mtn View Chevy even though we live 500 mi away from the dealership. Thx to Jas year,when we starting looking for a new truck we decided ro check out Mtn View Chevy even though we live 500 mi away from the dealership. Thx to Jason Huber and the Mtn View Chevy team, we are proud owners of a new Chevy in one of the most seamless and easy deals ever. Thank you!!! More

Lou Estevez Lou was friendly, communicative and process was smooth and easy. Would recommend dealership speaking from a used car perspective. The communication fo Lou was friendly, communicative and process was smooth and easy. Would recommend dealership speaking from a used car perspective. The communication for initial set up to see vehicle through the internet was also easy. More