Mt. Ephraim Chrysler Dodge - Service Center

On 3/14/14 from the Dodge Parts Center entrance too the pay window, they were all were excellent. Even before this Survey. I have a 2012 Dodge Caravan II and it is my responsibility to make sure my investe pay window, they were all were excellent. Even before this Survey. I have a 2012 Dodge Caravan II and it is my responsibility to make sure my invested vehicle is up to date or close to service dates. Mount Ephraim Dodge in Mount Ephraim, NJ sends me friendly reminders either by phone call or mail. If the Staff ever had or have their own bad days, I wouldn't know. We are in 2014 and I still get high reviews about my invested Dodge Caravan II. Great Team work. Thank you, Wayne More

Excellent service! They are an honest repair shop that I trust and I will only bring my car here for future repairs. They also provide coupons (by mail) to help lower the cost. trust and I will only bring my car here for future repairs. They also provide coupons (by mail) to help lower the cost. More

Check in was excellent -pulled into garage and Joe got the paperwork completed quickly and called Chris, mechanic, to front desk for us at our request. We were given a ride to and back to a diner right d the paperwork completed quickly and called Chris, mechanic, to front desk for us at our request. We were given a ride to and back to a diner right down the road where we enjoyed a good breakfast while the car was being serviced. Chris also had the car washed for us as part of the service. Very Satisfied and it was first time we used a dealership for service. The price was reasonable, as well. Paul & Phyllis Krug More

Joe Giunta has been my service adviser from my first service appointment. He has always been excellent to my needs for my vehicle and advises me to what is recommended for my vehicle. He is an outstandi service appointment. He has always been excellent to my needs for my vehicle and advises me to what is recommended for my vehicle. He is an outstanding person which I can highly recommend him to anyone who owns a Chrysler Dodge vehicle. More dealerships should have more advisers like Joe. Joe is what makes dealerships stand out above the rest, and has made me a repeat customer for all of my service needs. Thank you, Bill Cooper 2112 Dodge Charger owner. More

Joe Giunta, Service Manager, and Lee Collins, Body Shop Manager, are outstanding when it comes to customer service. Both work with me at my convenience. I recently had body and paint work done. The quality Manager, are outstanding when it comes to customer service. Both work with me at my convenience. I recently had body and paint work done. The quality of both was above reproach. During the process, it was discovered that the power steering pump bolts were backing out putting a severe strain on the pulley which was grinding into one of the aluminum housings. Upon paint work completion, the vehicle was immediately accepted into the service area, and the power steering pump issue was corrected. I picked the car up and when I stopped for gas, it required a jump to restart. I took it back to Mt. Ephraim Dodge Service, and Joe immediately took the car in. Everyone I've come in contact with at this dealership is truly professional and now has my loyalty. I am a Chrysler product fan, and will deal with no one else in the future. On a scale of 1 - 10, they are an 11. More

My overall experience was excellent. Joe, the service manager, went above and beyond to ensure they met my warranty needs. He informed me via phone nearly every step of the way. manager, went above and beyond to ensure they met my warranty needs. He informed me via phone nearly every step of the way. More

I have never dealt with such a horrible dealership. I brought my truck in to have the horn fixed (only one of them worked), they quoted me $150 to fix the horn. I declined the work and when I received brought my truck in to have the horn fixed (only one of them worked), they quoted me $150 to fix the horn. I declined the work and when I received my truck back neither horn worked. The dealership refuses to fix the problem now. Trevor and the service manager are impossible to deal with; they are condescending, extremely rude and not helpful. I have had poor experiences with the service department in the past and I guess I haven't learned my lesson. I will never use them again and I am contemplating my legal options for the horn issue and other issues which were not fixed to my satisfaction. More

I purchased my Dodge Challenger out-of-state but received excellent service for warranty work. In replacing a battery, they checked technical service bulletins and performed a reflash of my PCM for correcti excellent service for warranty work. In replacing a battery, they checked technical service bulletins and performed a reflash of my PCM for corrections to the key fob and driveability. In addition, they provided courtesy van service. More